Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Overall I really enjoyed my stay. The staff was absolutely wonderful, the pools and outdoors areas were beautiful, the food was above expectations. Overall it was fantastic and I would definitely go back. Two negatives, first the Pierz 27 "souvenir" shop at the hotel was insanely priced for most things. Sunscreen for $40 (for a single spray bottle) just felt like price gouging your patrons who can't get it anywhere else without leaving the property. That and I wanted a simple St. Lucia t-shirt but couldn't find that or a hat that didn't have their logo plastered all over it. Second, the pictures taken by photographers were also ridiculously priced. Again, I get that they need to pay their staff who do these extras like taking photos of you at dinner or in the pool, but $20 per picture again just felt like gouging. I would've been happy to pay $100 for the 20-30 photos of us in the pool or at dinners (so I can choose which ones I want) but for 350-500 for 30 digital images sent to email? Again, I thought it was excessive. And had it been more modestly priced, I probably would've spent more than I did for the 3 we got! That said, take your own pics and bring your own sunscreen and you'll be fine. The experience otherwise was high class and top notch. I'd definitely visit again in a heartbeat!

Very nice property to have a milestone celebration! Customer service was amazing. Thank you Daniel (F&B Director) Chef Kenneth, Sam from the avibe Team, Bartenders: Antionio, Johnny, and Jefferson, and Server Ava for making my birthday an unforgetable one! The Views were breathtaking. Food and beverage service was fantastic. We lived in the pool and ocean the whole time there. I will be returning to this property for sure!

These people who say it’s a great hotel are delusional  The rooms are filthy the first room they showed us had mould on the curtains chips, on the furniture stains on the settee and on the floor on the balcony and in the room and in the bathroom. Totally unacceptable for a five star.  I’m they showed us three rooms before they done a deep clean on one particular room, which we accepted in the end  One of the supervisors named omega Took control of that situation  I questioned her about, whether this really is a five star hotel   She explained the reason it’s So rundown is you have to appreciate the place is seven years old, but we have hotels all over the world which are much older than that, and don’t look as shabby as that  If I’d have known this was a shabby five star hoteI l would’ve come to a different decision about staying here The Service in the restaurants is abysmal  we had breakfast in the Dorado and they couldn’t get anything right brought out the wrong food all the time One morning I orderedthe fruit platter  and my partner ordered the muesli  My Fruit platter came out without the muesli after 10 minutes waiting, we asked the waitress where the muesli was she replied. It’s on its way. 10 minutes later, she came out and said there’s no yoghurt for the muesli.  One of the ladies came and asked how the breakfast was me, and my partner looked at each other and just started laughing  One of the supervisors, namely, Carla  Took control of the situation and served us when she served us The orders came up, correct  In the main buffet If you’re lucky enough to get a waiter to serve you, you might be lucky to get a drink at the end of your meal  We ate in the calypso one night  it took an hour for them to bring our order out  I ordered steak when it came out it was chewy and unedible  The manager asked if I wanted to come back and give them another chance after she saw the steak was chewy I said okay but didn’t bother I couldn’t take the stress What is it with the spoons? you have to ask for a spoon every time you you have a tea or a coffee? strange  The food counter next to the Dorado is a health hazard. The food is left uncovered to the elements, the birds and flies have a field day  these people who say the hotel is okay are obviously not used to 5 star hotels. There’s no way this is five star 2 to 3 at the best like other people have said previously.  When you get numerous people saying the same negative things, there must be some truth in it If it’s only one or two people, that say, Negative things  their probably isn’t much truth in it I wish I listened to the negative posts  my mistake was, I didn’t look at the posts until after I booked but I just hoped and prayed they was wrong 

Great location. Getting there is a chore as the airport is a 1.5 hour away. Lovely people dedicated to making your stay in St. Lucia a memorable one. The resort was reno'd in 2017 and is an ideal choice for families. Beware of the unforgiving sun. Bad sun burns are common.

This resort is absolutely perfect. My wife and I have been to several all inclusives and this one is at the top of the list. The staff are welcoming and accomodating. The food was excellent at every restaurant. The entertainment is great! We have no complaints. We usually don't stay at the same resort more than once, but we will be back here.

Beautiful property and grounds. Beach was a little small (by our standards). Staff was mostly just OK. No one really wowed us. Restaurants had good food but the buffet (which we only at at once) was just OK. The ride to the resort from the airport was brutal….2 hours!

My wife and I have never stayed at an all-inclusive resort before, and we thought we would try this one. This all-inclusive resort was a fantastic stay for my wife and me. The rooms were clean, very comfortable and well lit (We stayed at the Diamond Club portion.) We can't say enough about the staff. They were very friendly, helpful and courteous at all times. The food at the restaurants were very nice and the bars had a good selection of house drinks. We had quite a choice of activities to choose from (the spa massages were great) and the resort offered musical entertainment for all every night in the courtyard. If you do book a package here, I would opt for the bus service from the airport to the resort. True it is $120/person - but renting a car is more expensive (you do need insurance and an international driver's license) and unless you are comfortable driving on the left side of the road, on the right side of the car, traveling 1.5 hours on hilly, pot-holed roads, with erratic, fast local drivers - take my advice - take the bus service! We would book this place again, but longer (stayed 5 nights) and we would do more activities.

… We booked this hotel for 7 nights in April. Reasonable size room and amenity due to its inclusion in the Diamond Club part of the Hotel. That said there are many quality choices in St Lucia offering a higher standard of room , location and general service standards than Royalton perhaps due to the hotel’s scale and the quality of its management team. We were told on arrival that a vibration noise was part of the air conditioning and would ..”settle down” After a gruelling journey we thought we might be understanding. Indeed this proved to be foolish on our part because by 3am the noise was truly unbearable. We walked to reception and spoke to the Night Manager who moved us to another room. In the morning we were told the noise was caused by a faulty pump in a jacuzzi above our room 7401. There was no apology from anyone ? We asked to be moved and was told there was no alternatives available. We know full well this was an untruth. Intermittently the dreadful vibration noise would return when the jacuzzi above was switched on but on a number of occasions the matter was resolved by a complaint to diamond club staff that led to it being turned off. On our final night we were woken at 4am by a maintenance team seeking to fix the problem. Following this we asked to meet Nella Alcide the Hotel’s Resident Manager but were presented instead to Victor Regis from Customer service . The subsequent meeting was lengthy, fully discussed the issue and we were promised a full response/ potential compensation (all documented in emails and whattsapps) . We heard nothing material from Nella, Victor or anyone at Royalton for weeks ? This hotel and these people need a course in Customer Management and manners. They just expected us to go away and for the problem to be solved their end by a wall of silence. Where is the pride in the job ? They let themselves down, Royalton down and Marriott Bonvoy brand down. We have no intention of letting this matter go and are now pursuing other communication channels. We will update further in another review in due course. There are so many wonderful hotels on St Lucia offering top service and indeed a common courtesy to paying customers seeking a relaxing and memorable holiday. Royalton St Lucia is NOT one of them. As above, more to follow. The Chappell’s from Hertfordshire, England.

Lovely stay on this beautiful island that can only be described as paradise. We stayed in one of the diamond club suites and would highly recommend it. Our butlers were shadrach and Melissa, and they looked after booking our restaurants for us taking away any stress. The rooms are huge. we had a stunning wrap around balcony with sea views perfect for catching sunsets. The food was good but we found the restaurants to be super hot to the point you want to eat really quick and leave rather than enjoy. We had a lovely stay and would definitely return again.