Vinilia Wine Resort

A very mixed experience - Polite staff - Beautiful unique setting - Great rooms (junior suite) - Great spa treatments But…. - We complained many times about how hot our room was with the thermostat changes making no difference. Several times we were promised this would be resolved but nothing except for adjusting curtains was done - The shower in the room was lukewarm and dribbling. Again mentioned but nothing was done - You can’t visit the vineyards nearby. Instead you can visit some further away (at cost) - for this you have to arrange/pay for your own transport! - The Michelin star restaurant is over-rated. It was so formal - we felt awkward like we were being watched all the time. Staff were constantly at the table and were very uptight to the point they couldn’t even smile and so uptight that it seemed like they were on order not to smile! - We wouldn’t recommend staying here more than a few nights - there are no meal options except the fine dining in the evening. They apparently were going to “consult” with the chef to see if they could offer something to us but we didn’t hear back - Breakfast was a similar formal affair. No smiles. Worse still staff don’t ask if they can get you anything. You have to ask if they can get you a coffee. They don’t ask or have a menu on hot breakfast options - you have to ask. Most of the staff made you feel as if you were a burden when you asked these questions - Several times we asked for information on a few things at receptions - on two occasions despite being promised to be contacted with updates this did not happen

Thank you to Vinilia for providing such a wonderful weekend for all our guests. The wedding itself was beautifully delivered, using the grounds, the courtyard, and the pool area for the evening, and next day pool party. The staff here are all without exception totally focused on the needs of the guests. Fernando was constantly on duty, and looked after every request, with a smile, and super efficiency. The front reception team were always there to help with any requests, so many thanks to Adriana, Vasha, and William. The kitchen staff delivered a wedding banquet that was Michelin quality for 86 guests, all served calmly and efficiently by the team. The wines were of course excellent, and all produced at Vanilia. Well done all. We had 35+ guests staying for 2 days, and we all enjoyed the local food, wine, and fantastic hospitality provided by the staff. The service levels were exceptional, and the staff are always immaculately dressed, from Fernando, to the front of house team, to the maids who serviced the room. Once again many thanks for your tireless efforts, and congratulations for making us all so welcome.

Vinilia is beautiful, a must visit when in Puglia. The castle, grounds and pool are wonderful, the staff are kind and friendly, the restaurant (michelin star) is one of the best we have ever had the pleasure to dine in. Our room had so much Puglian character, but will all the modern amenities, we loved it. This place is an absolute gem off the beaten track. We cannot recommend Vinilia enough 10/10. Thanks Vinilia Wine Resort for a great stay.