La Fleur de Lys

We visited the wonderful town of Gruyère today and stopped at this restaurant for lunch. All started well as we got a table with room for the pram containing my sleeping granddaughter. The waiter brought the menus and then we waited and waited and waited. It wasn’t even as if they were busy. Eventually we caught the eye of the waiter to signal that we would like to order. He nodded in acknowledgment and then we waited and waited. It wasn’t as if he was doing much except playing on his phone and chatting to another waiter. Eventually he came over and we ordered a plate of meat, macaroni cheese , medium green salad and a pudding. We also ordered drinks. Then once again we waited and waited. Eventually the only efficient member of staff in the place came over and asked if we were okay. We explained we had ordered but it was taking a long time. She chased it up and finally we saw that our drinks were on their way. The drinks waitress bless her had a limp and was very slow which was fine as we could see she was struggling. What wasn’t so good was the miserable way she grabbed the glasses and drinks around the rim and begrudgingly slammed them down. Finally our meal arrived. Our medium salad turned out to be a small green salad- very small despite costing 6 CHF . The more efficient waitress again apologised. In fairness, apart from the salad being very small and poor value, the food was good. So in summary my mark is based on okay food save for the salad but very poor service.

Positivies - Rooms are simple, but have everything you need. Beds are super comfy, and the view overlooking the town is lovely. Dinner was delicious, although very expensive (as expected). The staff at dinner were friendly and welcoming. Negatives - Breakfast was not good. Almost everything had run out by 9am, and the staff either didn't notice or didn't care. The egg boiler was turned off, which meant it took 20 minutes to heat up. The toaster was also unplugged. When the Beds are twins instead of a double, the wall lights are way too low. We kept hitting our heads on them! Reception was never staffed, so it took 15 minutes to wait for anyone to come.

My daughter who lives in Switzerland arranged the two day visit during our stay with her Cannot fault the staff who were all helpful and polite . The rooms were clean , the beds very comfortable and the rooms spacious with views over the Main Street. Breakfast was what we would expect and more than adequate We had one meal there which was excellent and the young man serving it was a credit to the hotel. Only downsides. It’s a bit of an uphill trek from the car park and the back ground music a little annoyingly. Very well placed for the town and Gruyère and Cailler factories

Our waitress Emily was amazing. She really took care of us well. Even if we had a small language barrier we managed to get a long very well. Further more, the food was very good, especially the chili fondue. Thank you Emily! We will sure be back thanks to you.

My wife and I spent 3 nights in this very friendly hotel in a wonderful place and providing great food. There is nothing I can say negative about our experience, it really was a wonderful three days. The views out the back of the hotel were amazing.