Best Hotels near Galerías Sergio Bustamante, Guadalajara

It came to 10am and they told me that at the moment it was not available because they were cleaning them, I went to the waiting room to be called and it was 1pm, I approached to ask and the girl tells me that they still haven't available, I tell you I have I'm listening and watching that they've already passed to four pairs before me. I'm gonna get back and start tasteing a cake leaving the problem to one of your fellows. I'm talking to someone from above, I'm explaining the problem, we go to reception and in what three minutes I had already room ...

Hotel in the very center. Very convenient. There is a restaurant downstairs, fashionable to eat. But the quality did not tempt us. Unfortunately everything was very cheated and a lot of things were not working. When we entered did not clean up. True when they said about it, cleaned up quality. In principle, we seem to be less permissible. Here the staff was very friendly.

It looks a lot better in person than it does on their website. It was walking distance from the Historic Center which is where the Cathedrals are located. Great customer service. The food was okay.,but I wouldn't choose to eat there again. But overall my experience was fantastic.

I was very disappointed with my stay. The room was small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet handle was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said none with a king sized bed were available. It was very noisy and every sound from the hallway echoed throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!

The service was very good. The waiters at breakfast were attentive and attentive. The room was a bit old.

Our tour booked us this hotel for the group, the hotel mentions that the language’s spoken are English and Spanish. No staff speaks English. There’s a restaurant downstairs, La Milonga. We ordered food and drinks. Waited for an hour, no service, my friend received her soup it was too salty. It was like a cup of salt in water with a pinch of mushrooms. I ordered caesar salad and a drink, 60 minutes later we left. Now the room, it’s okay but bathroom has barely hot water, no place to hang towels. No place to put soap and it’s filthy. We were told this is a newer hotel, see the pictures of shower and you get the idea. I won’t waste money on false advertising. Total disappointment.

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still