The Westin Guadalajara

I stayed for 5 nights using my points in May. When I arrived, I didn't see any bellhops, so I directly entered the lobby. The lobby is quite spacious and I friendly agent greeted me. I gave my reservation details and was immediately upgraded to a premium view at the 18th floor. The room was pretty nice and spacious, with gorgeous views of the city and mountains. The windows were floor to ceiling, but it was very difficult to open the curtains. Thankfully, the engineering team came and applied wd-40 to fix it a bit. The bed was pretty comfortable with plenty of plush pillows, but I did notice some stains and cuts from the sheets. The TV was large and had ample amount of channels. There was a mini bar, but I didn't use it. Instead, I used the complimentary safe in the room. The bathroom was clean, but water pressure from the sink was light. The shower was rain water and it was nice. The white tea bath products smelled nice, but could have been a bit stronger. Ample towels were provided, as well as travel sized soap and lotion. The lobby was spacious and had a bar. Drinks were hotel expensive, but good quality. I did enjoy their poke bowl at a reasonable price in their sushi restaurant. I also enjoyed their sandwich in the Starbucks inside. The restaurant upstairs had delicious breakfast buffet with various hot and cold options. It was pretty expensive for 20+ dollars, but it was free for Platinum and higher members using that option. I did also enjoy the free 1.5 hour vodka experience they had over there. There was sadly no pool to enjoy, but the exercise room had ample equipment. The service was good, but short of four diamond quality. For a four diamond hotel, it should have bellhops, valets, and concierge. Even though they are provided when requested, it should be proactive service than reactive. Staff are friendly and helpful though, but they may want to do more research though as different information were provided from various staff (like the location of the vodka event). Even with some of the flaws, and the lack of proactive service, I still found Westin to be a nice upper midscale 3 diamond quality hotel. The service is still friendly, the lobby is inviting, and the rooms were comfortable with great views. I also enjoyed the food at the restaurant. I would visit again if the points are right, and especially when bellhops and concierge services are provided for this AAA rated 4 diamond hotel.