Kristofer
March 16, 2024
I made my reservation way ahead of time to celebrate my birthday. I specifically chose the superior suite with terrace because of the night views I wanted to enjoy from the terrace. My bus got delayed and I did my check in at around 10:00pm. I called ahead of time to make sure they were aware and they said everything was ready. Upon checking in at reception, they walk me to my room, and turns out to be that its a WAY SMALLER room, half the size of what I paid for. Not even a suite , and NO TERRACE. They sold my room to someone else even though the reservation was paid way on advance.
PS: They don't offer room service and there is no way of getting food around here after 9:00pm. I had to starve the whole night in the tiny room they gave me. Worst experience ever.