Vienna Hotel (Guangzhou Beijing Road Pedestrian Street,Gongyuanqian Metro Station Branch) Reviews

Response from Property: Dear Guest, Thank you for choosing to stay at Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Park Front Metro Station Branch) and for sharing such a detailed stay experience. We are delighted to learn that you were satisfied with the hotel's cleanliness, convenience of transportation, and front desk service. Your mention of the efficient and convenient metro access and your child's happy stay is particularly encouraging; the fact that our front desk staff provided you with a pleasant experience and received such recognition is a great affirmation of our service. We look forward to your next visit to Guangzhou and wish you and your family all the best.

Response from Property: 尊敬的客人，您好！感謝您選擇入住維也納酒店（廣州北京路步行街公園前地鐵站店）並分享細緻的入住感受。很高興酒店相對安靜的環境、實惠的價格以及整潔乾淨的客房與衞浴空間都讓您感到滿意，客房每日及時打掃也能為您帶來安心、放心的入住體驗。您對維也納品牌品質與性價比的認可，是對我們工作的寶貴鼓勵。誠摯期待您再次光臨，祝您生活愉快。

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: 看到您如此給力的點評，小維的心情那叫一個美好呀，感謝親愛的對維也納廣州北京路步行街大佛寺店的喜愛和認可，可以為您提供滿意的入住體驗是我們的榮幸，可以服務好每位家人，我們也是滿滿的幸福感，好酒店記得和好朋友分享喲，期待您下次入住！

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Thank you so much for your stay and review! We appreciate your feedback. During your stay, the hotel was fully booked with many guests; please understand. We will strengthen our efforts to improve the hotel's facilities and service quality. Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Dafosi Branch) regularly maintains and updates the room environment, equipment, and public area facilities to ensure a more comfortable and clean stay for you. We hope you will have a completely new experience on your next visit! We eagerly look forward to your next visit!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Dear Guest, we are deeply sorry that your stay was extremely unpleasant. We feel ashamed and remorseful for all the issues you mentioned, including inadequate room cleaning, outdated and incomplete facilities, frequent room key malfunctions, poor English communication among staff, and the absence of a duty manager. We extend our sincerest apologies to you. We have immediately forwarded all the issues you raised to the hotel management: we will review the room cleaning process, allocate floor cleaning staff appropriately, strictly implement room cleaning quality inspections, and eliminate incomplete cleaning; at the same time, we will conduct a comprehensive inspection of the room facilities, replenish wardrobes, desks, and other amenities, and inspect all room key systems to prevent card malfunctions from recurring. Regarding staff communication and service coordination issues, we will strengthen the training of all staff in service etiquette and basic English communication, and strictly enforce the front desk manager on-duty system to ensure that guests can be contacted and their requests resolved promptly. Your criticisms and suggestions are very valuable to us. We acknowledge all shortcomings in our management, staffing, and service standards, and will definitely make comprehensive improvements, optimize service details, and prevent similar problems from happening again. We sincerely apologize again for this unpleasant stay experience and sincerely hope that you can give us a chance to improve and optimize. We look forward to providing you with a comfortable and satisfactory stay experience again in the future with a brand-new service!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!

Response from Property: Seeing your wonderful review makes Xiaowei so happy! Thank you for your love and recognition of Vienna Guangzhou Beijing Road Pedestrian Street Dafosi Hotel. It is our honor to provide you with a satisfactory stay experience, and we feel very happy to serve every family member well. Remember to share good hotels with good friends, and we look forward to your next stay!