Park Inn by Radisson Guangzhou Railway Station Reviews
Park Inn by Radisson Guangzhou Railway Station
No. 183, Huanshi West Road, Yuexiu District, Guangzhou, Guangdong Province, Yuexiu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Park Inn by Radisson Guangzhou Railway Station Guest Reviews
4.6/5
Very Good
1994 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1994)
Positive reviews(1954)
Reviews with photos/video(395)
Easy to get around(240)
Convenient location(220)
Friendly front desk staff(197)
Close to train station(131)
Delicious breakfast(110)
Perfect for business trips(28)
Tasty coffee(14)
Awesome gym(8)
Negative reviews(40)
DelmaMwel
Cozy Queen Room
Stayed in Dec 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Dec 27, 2024
For me the most important thing was not smelling that someone had slept in the bed before me. The pillows and bedding all smell fresh and are clean. The rooms are cleaned daily and the stuff don’t touch your belongings. It’s safe too
Response from Property: Dear guest: Hello! Thank you very much for your valuable feedback! We are deeply honored to receive your recognition, room cleanliness and service quality is our goal. Your satisfaction is our driving force. We are glad to hear that you have felt at home during your stay. Please feel free to tell us your valuable comments, so that we can continuously improve to provide you with a more perfect stay experience. Thank you again for your support and trust, looking forward to your visit again, we will be happy to serve you!
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Guest User
Deluxe Twin Bed Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Neat clean and very friendly staff specially front desk they speak very good English also very helpful they also offer free coffee which was very important for me also some other beverages hotel is not busy during my stay , will definable stay here again
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and leaving such a wonderful review. We are very pleased to be able to provide you with a comfortable and pleasant stay to your satisfaction. We will, as always, strive to improve the quality of service and provide better service for every guest. Thank you again for your support and recommendation and look forward to your next visit.
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GILL_GSG
Premier Suite
Stayed in Dec 2024
Family
26 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Excellent Hotel ! RECOMMEND
Good Hotel, clean room, big space, comfy bed... polite and professional staff
Loved it
6/10
Response from Property: Dear valued guests: Hello, thank you for your review! Our hotel advocates "heartfelt service" and we are constantly looking for ways to serve you better and provide a more comfortable and satisfying rest environment for you! Your satisfaction is our pursuit! We look forward to your return visit.
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Guest User
Duplex Suite
Stayed in Dec 2024
Family
2 review
3.0/5
Posted on Dec 20, 2024
The hotel is located next to Guangzhou Train Station, but I personally didn't find the location ideal. There are no stores nearby for late-night snacks, only a shop selling local food that didn’t seem very hygienic. Traveling in China with Didi is very convenient, so unless you prefer taking the metro or staying close to Guangzhou Station, the location wasn't great for me. The cleanliness of the hotel was just okay. During my 5+ day stay, they mainly replenished supplies and made the bed. The table and sofa had food crumbs from previous guests, the bedsheets were dusty, and the sofa was dirty. The breakfast was disappointing as well. The only thing I liked was the washing machine and dryer provided for guests.
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Response from Property: Dear guest: Hello! Thank you for choosing to stay with us and share your stay in the reviews. We are very sorry for the trouble caused to you due to breakfast and hygiene problems. We will feedback the problems you mentioned to the relevant departments to improve the quality of breakfast and strengthen the cleanliness of the room. Your satisfaction is our biggest driving force, but also the source of our continuous efforts to improve the quality of service. Thank you again for your feedback and trust, and look forward to your visit again!
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SUNDJ
Exquisite King Room
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 19, 2024
Breakfast buffet options were quite a variety.
The free flow drinks near the lifts were good.
Location was excellent, walking distance to the metro and railway stations. The noise from the passing trains was bearable and we slept well for the 4 nights there.
The services could be improved.
1. The telephone in our room was not always in use, e.g. we had trouble reaching the front desk for a missing hairdryer. On our last day, it kept on ringing but nobody was on the other end. It was so annoying.
2. When our toilet bowl was choked, the serviceman came in and started blaming. He sounded as if we choked it purposefully. And then he left the wet floor there and left the room without saying a word. He didn't come back to clean up until I went over to request for it.
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Response from Property: Dear guest: Hello! First of all, thank you very much for your valuable feedback about our hotel. Your satisfaction and dissatisfaction are the driving force for our continuous progress. We are deeply sorry for the points you mentioned. The following is our response and corrective measures to this matter:1. We apologize for the inconvenience caused by the telephone problem. We understand that you are unable to reach the front desk when you need it, which is completely an oversight in our service. We have checked the phone systems in all guest rooms and made sure they are working properly. At the same time, we have also strengthened the training of room service staff to ensure that they are able to respond to guests' needs in a timely manner.2. We would like to express our sincerest apologies for the blockage in the bathroom. We acknowledge that the attitude of the service staff did make you feel unpleasant, which we will not tolerate. We immediately investigated the incident and have taken the following steps: We have enhanced customer service training for our service staff to ensure they remain professional and courteous in the face of problems. The bathroom was thoroughly cleaned and inspected to ensure that similar problems would not occur again. We have corrected these issues and made sure this does not happen again. We hope this is to your satisfaction and thank you again for your patience and understanding. If you have any questions or suggestions during your future stay, please feel free to let us know and we will be happy to help you. Thank you again for your feedback, look forward to your visit again, we promise to provide more quality service.
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Nishad Mahadoon
Deluxe Twin Bed Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 30, 2024
I rrecently had the pleasure of staying at the Radisson near Guangzhou Railway Station, and I was thoroughly impressed. The room service was exceptional, and the breakfast offerings were outstanding. I highly recommend this hotel to all business travelers.
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and for giving us such a high rating in your review. We are delighted to hear your praise for the service of our front desk staff. We are always committed to providing the best stay experience for every guest, and your satisfaction is our greatest motivation. Thank you again for your recommendation and we look forward to your visit again. Wish you a happy life!
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Travel Channel Asia - Malaysia
Deluxe Twin Bed Room
Stayed in Nov 2024
Family
8 review
4.0/5
Very Good
Posted on Nov 29, 2024
Service at the reception at the counter was excellent. I had no issues in getting help to book a Didi or during check in and out of the hotel. Hotel is new, loved the ID work. Had a really good stay, bed was excellent too and had a good 3 days 2 nights.
1. Buffet Breakfast - good local offerings, love it.
2. Laundry on 3rd flr - as it was a long trip for us - 14 days - we went through quite a number. My thoughts - please provide a table or space to fold the laundry. Please do provide a rubbish bin, someone left some there but I realize, it is because there is no bin to dispose of rubbish.
3. Co-sharing work space at the lobby, please provide sign that users are to throw their own rubbish to the bin. We had to clear them even though the bin was right there.
4. Location - slightly a bit off and when calling Didi, 2 of them got confused as there is another hotel just next door. As Park Inn is hidden and they need to go through a car barrier, so they waited for us outside. A signage may help that they can drive through the barrier. Guangzhou Railway Station and the Subway Line is about 10 mins walk and the wholesalers for clothes are within walking distance. Just take the underground pass located in front of the Railway or Metro Station to get across to the shopping areas.
Also since we booked the Deluxe Room, our rooms are facing the railway lines, if you are sensitive to noise, please do take that into consideration. For our group, we slept through, as we were at the tail end of our trip and could sleep through anything at that point of time. Moreover, you need to open the window to air the room during colder months as only hot air is provided from the air con.
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Response from Property: Dear guest: Hello! Thank you for your evaluation, getting your recognition is our greatest honor, but also gives us a great motivation to continue to improve and innovate in the future service. The hotel has free laundry and gym, guests free parking, we also have a lot of special activities, please stay with us, welcome to visit next time!
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777jerm
Exquisite King Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Convenient location near the guangzhou railway metro. Service was perfect especially nancy that provided 5 star perfect service at the counter.
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and leaving such a wonderful review. We are very pleased to be able to provide you with a comfortable and pleasant stay to your satisfaction. We will, as always, strive to improve the quality of service and provide better service for every guest. Thank you again for your support and recommendation and look forward to your next visit.
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Pisit
Exquisite King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The room is clean, comfortable, easy to travel, close to shopping areas, the reception staff is friendly.
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and leaving such a wonderful review. We are very pleased to be able to provide you with a comfortable and pleasant stay to your satisfaction. We will, as always, strive to improve the quality of service and provide better service for every guest. Thank you again for your support and recommendation and look forward to your next visit.
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Siddhartha Lawrence
Deluxe King Room
Stayed in Nov 2024
Business travelers
14 review
2.0/5
Posted on Nov 14, 2024
BREACH OF PRIVACY!!!! PLEASE READ FULL STORY.
If you are a FOREIGNER, please avoid this hotel.
It has been 2 years since i have been staying in 4-5 star hotels in China because of the Nature of my Business. After 10 Days of Canton Fair and Factory Visiting. We needed to take 1 day of rest so we spent 150USD booked PARK INN Radisson on12th Nov 24 Just 1 day before our international flight home.
After Breakfast we went to our room to rest. We put the "Do Not Disturb" SIGN ON. Still the Housekeeping kept knocking our door again and again. Then around 10 am The POLICE banged our door. We were terrified. THEY ASKED for OUR PASSPORTs to check our visas like we were some illegal immigrants. Being HARRASSED in a RADISSON Hotel was the last thing i expected. Later when i confronted the Front Desk staff Huang Jiaqi and Cao Qingmao on the POLICE asking for our Passports even though we submitted it upon check-in. They said they send Police everyday to do Routine check up on Foreigners in this "RADISSON 5 STAR HOTEL". I asked 2-3 foreign guests from (GEORGIA and USA) IF THE SAME happened with them and that morning. They said NO. Ultimately we came to the conclusion that the Front Staff sends POLICE to the rooms of FOREIGNERs of COLOR, Disturbs them not caring about the DO NOT DISTURB Policy. And when we actually asked for Room cleaning they never sent anyone to clean the room. They gave us a shitty kitchen FOOD-cart to TOW our lugguage and told us to do it yourself.
Rude Staff This was the first time Worst experience in a RADISSON HOTEL rather in a Chinese Hotel .Sorry but i m Never coming back.
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Response from Property: Dear guest: Hello! First of all, we would like to express our deepest apologies for your unpleasant experience with the hotel. We take your privacy and personal rights very seriously and regret the incident that occurred. Secondly, regarding the problem of the police knocking loudly, we will reflect this problem with the relevant personnel, strengthen the training of the relevant personnel, ensure that the hotel guests to create a good inspection environment, respect the rest time of the guests, and protect the privacy of the guests. Thirdly, regarding your question about the police knocking on the door to check the visa, it is stipulated in relevant national exit and entry regulations that in order to ensure the safety of guests, some countries need the police to conduct routine inspection in person when they enter the hotel in China. The countries to be inspected shall be specified by the Chinese government, and the hotel has the obligation and responsibility to strictly follow the relevant national regulations. This rule is to protect the safety of each guest equally, without any discriminatory behavior. Finally, I would like to express my sincere apologies for your unpleasant experience in the hotel and hope that you can give us a chance to serve you again!
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Guest User
Deluxe King Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The hotel's location seems incredibly convenient. Being near a metro station and bus station makes travel simple. Easy access to transportation options provides flexibility when exploring a new city. Such a location would save time and make it effortless to navigate the area. It sounds like the ideal place to stay for a stress-free trip!
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
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Saw Zhexi
Exquisite King Room
Stayed in Nov 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Great location for everything. You can get to the railway station by walking distance.
Response from Property: Dear valued guests: Hello, thank you for your review! Our hotel advocates "heartfelt service" and we are constantly looking for ways to serve you better and provide a more comfortable and satisfying rest environment for you! Your satisfaction is our pursuit! We look forward to your return visit.
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BENG HUI
Exquisite King Room
Stayed in Sep 2024
Couples
4 review
4.2/5
Very Good
Posted on Oct 8, 2024
I recently stayed at this hotel and found it very convenient due to its close proximity to the metro line, making it easy to get around the city. While the breakfast selection was a bit limited, the overall comfort and location more than made up for it. A great choice for those prioritizing convenience!
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and leaving such a wonderful review. We are very pleased to be able to provide you with a comfortable and pleasant stay to your satisfaction. We will, as always, strive to improve the quality of service and provide better service for every guest. Thank you again for your support and recommendation and look forward to your next visit.
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Guest User
Exquisite King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Good location good service very helpful. I will come back
Response from Property: Dear valued guest: Hello! Thank you very much for choosing to stay at our hotel and leaving such a wonderful review. We are delighted to have provided you with a comfortable and enjoyable stay, and we are pleased that you were satisfied with our services. We will continue to strive to improve our service quality and provide better service for all our guests. Thank you again for your support and recommendation, and we look forward to your next visit.
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kim
Exquisite King Room
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The service was really good. The room is so clean and new. The location is near the Guangzhou railway station. I love to come back here again.
Thank you for the people in the reception. They are so willing to help me everything.
Response from Property: Dear guest: Hello! Thank you for choosing to stay with us and share your experience. We are glad to know that you are satisfied with our service, and we will continue to strive to improve the quality of our facilities and services to provide a better experience for every guest. Thank you again for your comments and look forward to your visit again.