SURPRISE Hotel(Guangzhou International Financial City Branch) Reviews

Response from Property: 非常感謝您的寶貴讚譽！得知您在酒店度過了一段舒適而寧靜的時光，並且對我們的員工留下了深刻的印象，我們感到無比榮幸和喜悦。我們一直致力於為每一位賓客營造温馨如家、寧靜雅緻的住宿環境，您的滿意正是對我們努力的最好肯定。同時，員工的友好與熱情是我們酒店文化的重要組成部分，他們始終將客人的需求放在首位，用心服務，力求為您帶來賓至如歸的體驗。您的肯定不僅是對我們工作的鼓勵，更是我們不斷前進的動力。期待在不久的將來，能再次有機會為您提供服務，繼續為您創造更多美好的回憶。再次感謝您的選擇與支持，祝您一切順意，期待再次相見！

Response from Property: Thank you very much for choosing our hotel and willing to share your experience. We are glad that you feel that the room is clean and conveniently located.It's a shame you don't have time to enjoy the complimentary breakfast we offer, but hopefully you'll have a chance to try it the next time you stay. Our breakfast is varied and will give you a great start to your day. Thank you again for your valuable comments and look forward to providing you with better service. If you have any questions or need further assistance, please do not hesitate to contact us.

Response from Property: Thank you very much for your valuable recommendation and high evaluation! We are glad to know that you had a pleasant and comfortable time in the hotel. The excellent performance of the front desk service team can make you feel satisfied, which is the greatest encouragement and affirmation for us. We will continue to uphold the service concept of "customer-oriented" and continuously improve the service quality to ensure that every guest can enjoy such a warm and convenient experience. Your satisfaction is our goal. We look forward to welcoming you again in the future and bringing you more surprises and pleasant times. Thank you again for your recommendation and wish you a happy life and all the best!

Response from Property: 非常感謝您的寶貴推薦和高度評價！我們很高興得知您在酒店度過了愉快而舒適的時光。前台服務團隊的出色表現、房間的整潔與舒適、餐廳的美觀環境與美味早餐，以及我們提供的免費停車場和洗衣烘乾設施，都能讓您感到滿意，這對我們來説是最大的鼓勵和肯定。我們會繼續秉承“以客為尊”的服務理念，不斷提升服務質量，確保每位客人都能享受到如此温馨、便捷的體驗。您的滿意就是我們追求的目標，期待未來能再次歡迎您的光臨，為您帶來更多驚喜和愉悦的時光。再次感謝您的推薦，祝您生活愉快，萬事如意！

Response from Property: Thank you very much for your comprehensive praise! We are very pleased and proud to know that you are satisfied with the comfort of our room, the front desk service, the overall environment, the parking lot and the breakfast provided. This is exactly the goal that our team is pursuing unremittingly - to provide every distinguished guest with an accommodation experience that exceeds expectations. Your affirmation is not only the greatest encouragement for our work, but also a spur for us to continuously improve and enhance the quality of our service. We promise to continue to maintain and improve these aspects to ensure that every guest can enjoy the warmth and convenience of home. We look forward to welcoming you again in the near future. Whether it is a business trip or a leisure vacation, we will wholeheartedly provide you with better service and unforgettable accommodation memories. If you have any needs or suggestions in the future, please feel free to contact us. We are always on call and willing to serve you.

Response from Property: Thank you very much for your enthusiastic compliment! We are honored and delighted to learn that you are very satisfied with our room hygiene, service quality, comfort and overall environment, and that you particularly mentioned the convenience of takeaway delivery. Your satisfaction is the greatest affirmation for us and the direction of our team's continuous efforts. We are committed to providing every guest with a clean, comfortable and convenient accommodation experience, and your feedback is the best interpretation of our commitment. We are extremely grateful for your strong recommendation of our hotel. Your word-of-mouth communication is the greatest support to us and the driving force for our continuous progress. We promise to continue to maintain and improve the quality of service to ensure that every guest can feel at home here. We look forward to welcoming you again in the near future. Whether it is a business trip or a leisure vacation, we will wholeheartedly provide you with better services and unforgettable accommodation memories. Thank you again for your recommendation and support. I wish you a happy life and all the best!

Response from Property: Thank you very much for your detailed feedback. We are very pleased to learn that you have given a good evaluation of our service, hygiene and overall environment. Your satisfaction is our greatest motivation and the goal our team strives for. We are deeply sorry for the problem you mentioned about the poor sound insulation in the room. We understand that this may affect the quality of your rest, which is something we do not want to see. Please be assured that we are already working on improving this situation, including inspecting and repairing the soundproofing in all rooms, and considering the use of enhanced soundproofing materials in future renovation plans. We value every guest's stay experience, so your feedback is important to us. To make up for this inconvenience, we are willing to offer you a room upgrade on your next stay, or provide other forms of compensation based on your specific needs. At the same time, if you have any other unmet needs or suggestions during your stay, we welcome them and are willing to take immediate steps to improve them. Please feel free to contact the front desk or get in touch with us through our customer service channels. Thank you again for your valuable feedback. We look forward to having the opportunity to serve you again in the near future and to bringing you a more comfortable and pleasant stay.

Response from Property: Thank you very much for choosing our hotel and taking the time to provide us with feedback about your stay. We sincerely regret the inconvenience you experienced during your stay and acknowledge that this did not meet the standard of service we expect. Regarding the issue you mentioned about the small room space, we understand that this may have some impact on the comfort of your stay. We will pass your feedback to the relevant departments so that this demand can be taken into account in future room planning and design to enhance guests' accommodation experience. We are very sorry about the bathroom leaking into the toilet. This was clearly caused by improper maintenance, and we have immediately arranged for professionals to inspect and repair it to ensure that similar problems do not occur again. At the same time, we will strengthen the daily maintenance and inspection of hotel facilities to ensure the normal use of guests. Regarding the shortage of parking spaces, we understand that this may cause you inconvenience. We are actively looking for solutions, including working with surrounding car parks to increase the number of available parking spaces. At the same time, we will optimize existing parking management to improve the utilization rate of parking spaces. Regarding the issue that the hotel has only two floors and the environment outside the window is not good, we understand that this may be different from your expectations. Although the hotel's floors and external environment are limited by geographical location and historical conditions, we are still working hard to improve the guests' accommodation environment, such as strengthening window cleaning and maintenance, and providing more indoor leisure facilities. As for the issue of being able to hear the subway noise in the room day and night, we fully understand the impact this may have on your rest. We have begun considering taking soundproofing measures, such as installing soundproof windows or soundproofing panels, to reduce the impact of external noise on guests' accommodation experience. To express our apology, we are willing to provide you with certain discounts or coupons as compensation. We hope that you can choose our hotel again and experience our improved service. At the same time, we also welcome your valuable comments and suggestions so that we can continue to improve and perfect. Once again, we sincerely apologize for the inconvenience this has caused you and look forward to having the opportunity to serve you again in the near future.

Response from Property: We are very happy to hear that you are satisfied with our service and environment! Your recognition is the greatest encouragement and motivation for us. We will continue to work hard to maintain and improve our service quality and bring you a better experience. We look forward to your next visit and wish you a happy life!

Response from Property: Sincerely thank you for choosing Yiyue S Hotel and sharing your pleasant experience during your stay! Every positive comment from you is the greatest encouragement and recognition for our team. We understand that our guests’ expectations begin from the moment they book. We are happy to provide you with a seamless and smooth check-in experience. The warm, friendly and patient answers of the front desk staff are the embodiment of our "customer-oriented" service concept. We will continue to strengthen training to ensure that every guest can feel the same warmth and professionalism. Cleanliness and tidiness are the most basic requirements of a hotel, but we also know that a unique decoration style can bring a more unforgettable experience to our guests. We are proud to hear that you appreciated the cleanliness and decor of the room. In the future, we will continue to maintain the high quality of our rooms while exploring more innovative designs, making every stay a new exploration. Good sleep is the beginning of a wonderful journey. We pay special attention to the selection of bedding and the improvement of sound insulation, aiming to create a quiet and comfortable resting space for you. We're so happy to hear that you had a good night's sleep and felt refreshed the next day. Your satisfaction is the greatest affirmation of our service. We know that high-quality service is not only reflected in the reception at the front desk, but also in every detail and every interaction. We will continue to work hard to ensure that every guest can feel the warmth and comfort of home at Yiyue S Hotel. Thank you again for your valuable comments and unwavering support! We look forward to your visit again and bringing you more surprises and touches. At the same time, you are also welcome to give us valuable suggestions at any time to help us continue to progress and improve. I wish you a happy journey and a happy life!

Response from Property: Our entire team is extremely honored and inspired to receive such an enthusiastic and highly positive review from you! Knowing that you have spoken highly of our facilities, sanitation, environment and services, especially the service part using multiple words "good" to express your satisfaction, is priceless recognition for us. Your recognition is not only the greatest encouragement for our hard work, but also an inexhaustible motivation for us to continuously pursue excellence and improve service quality. We know that every guest's satisfaction and comfort are the foundation of our existence, so it is our greatest honor and pride to be able to provide you with a clean, comfortable and considerate service accommodation environment. We promise to continue to uphold the "customer-oriented" service concept, constantly optimize facilities, improve service quality, and ensure that every guest who stays can feel the warmth and comfort of home. At the same time, your valuable opinions will also become an important reference for our continuous improvement and improvement. Thank you again for your choice and trust. We look forward to having the opportunity to serve you again in the future and bring you more surprises and comfort. If you have any further needs or suggestions during your trip, please feel free to contact us, we are always on standby and happy to help you. I wish you a happy life and a pleasant journey!

Response from Property: Dear guest, thank you very much for your detailed and high evaluation of our hotel! We are very pleased and proud to know that you are very satisfied with our design style, artistic atmosphere, enthusiastic service of our staff, convenient parking facilities and superior geographical location. Our design team has been committed to perfectly integrating art and practicality to create a beautiful and comfortable accommodation space for guests. At the same time, we also attach great importance to the training of every employee to ensure that they can serve guests with the most sincere and professional attitude. The parking space at the door is specially set up for the convenience of guests, hoping to make your travel more worry-free. The superior geographical location is also a highlight of our hotel. It is very close to the Guangzhou Convention and Exhibition Center, which provides great convenience for your business travel. Your recommendation is the greatest affirmation for us and the source of motivation for our continuous pursuit of excellence. We sincerely thank you for your valuable comments and look forward to having the opportunity to serve you again in the future and continue to bring you a better accommodation experience. If you have any needs or suggestions during your trip, please feel free to contact us, we are always ready to help you. Thank you again for your support and love, and wish you a happy life and a pleasant journey!

Response from Property: First of all, please allow me to express my deepest gratitude to you on behalf of the Yi Yue S Hotel team! We are honored and encouraged to receive your positive comments about our services, especially the details we provided in upgrading your room. Knowing that you are satisfied with our service is the motivation for all our employees to work hard. We are always committed to providing every guest with a service experience that exceeds expectations, and your recognition is undoubtedly the greatest encouragement and affirmation for us. Regarding room upgrades, we are pleased to provide you with a more comfortable and spacious accommodation environment to make your journey more comfortable and relaxing. Your satisfaction is our driving force and our goal to continuously improve and enhance our service quality. We promise that in the future we will continue to uphold the service concept of "customer-centric" and provide you and all guests with more considerate and professional services. Thank you again for your valuable comments and support. We look forward to having the opportunity to serve you again in the near future and bring you a more memorable accommodation experience.