Hilton Guangzhou Baiyun Reviews
Hilton Guangzhou Baiyun
No.515, 517, Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, 510400, ChinaView Hotel Details
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1 night
Hilton Guangzhou Baiyun Guest Reviews
4.6/5
Very Good
4642 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4642)
Positive reviews(4494)
Reviews with photos/video(637)
Friendly front desk staff(284)
Convenient for shopping(279)
Delicious breakfast(170)
Perfect for business trips(158)
Close to airport(132)
Great swimming pool(55)
Luxurious(31)
Excellent afternoon tea(16)
Negative reviews(148)
Diary.malala
Hilton Double Room
Stayed in Sep 2024
Family
23 review
Outstanding
Posted on Sep 23, 2024
A great experience at this hotel. The room service was great and the food so good including breakfast. They are polite and all helpful. I highly recommend and I will definitely come back to this hotel
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
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Charles Alexander
Hilton Double Room
Stayed in Feb 2025
Solo travelers
3 review
Outstanding
Posted on Mar 6, 2025
Excellent hotel, staff were friendly. The room was large and clean, the shower was also great.
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
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Alexcn
Hilton Deluxe Room (Double Bed)
Stayed in Jan 2025
Business travelers
33 review
Great
Posted on Jan 19, 2025
Convenient location , nice service , rooms a bit old but still well maintained and functional
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
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SkinnyC
Hilton Twin Room
Stayed in Jan 2025
Family
2 review
Posted on Jan 30, 2025
Waited for an hour and half for room cleaning. Can’t share the same floor with my family.
Response from Property: Dear Guest, Thank you for your feedback. Regarding the issue of the long waiting time you mentioned, due to the hotel being fully booked during the Spring Festival and a large number of guests checking in, the waiting time for check - in will be relatively long. We apologize for this inconvenience. If guests require rooms on the same floor, we will do our best to arrange it. Guests can also make reservations in advance. Should you have any needs or questions during your next stay, please directly reach out to our Guest Service Manager. We will be at your service to offer you a more considerate experience. We look forward to welcoming you back and are committed to providing you with even better services.
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Guest User
Hilton Twin Room
Stayed in Oct 2024
Other
54 review
Outstanding
Posted on Oct 6, 2024
The hotel is next to the Wanda shopping mall and north of the city center. There are plenty of shops and restaurants nearby. The room was clean and quiet, though some of the furniture was a bit old-fashioned. The staff were friendly and allowed us to have an early check-in. The swimming pool was very well maintained, with quite a few life guards at the pool side to ensure the safety.
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
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Hou/ Yee
Hilton Double Room
Stayed in Apr 2024
Couples
11 review
Posted on Apr 15, 2024
Room was big; kept very clean; but because facilities were old the toilet hadflushing problems and occasionally eject bad odour. The services very good; my special thank you to a front desk lady ( so sorry forgot to mark her name) who was English speaking; who helped me with the electronic contact with a Trip person。
Response from Property: Dear Guests,Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient smell and flushing problem during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our Guests have a rewarding experience at our hotel. We have looked into the problem seriously and actively taking steps to freshen our guest rooms. We hope you will consider staying with us in the near future.
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Yun
Hilton Double Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 22, 2024
Excellent services. Staff are friendly and willing to help.
Nice environment and location. Walking distance to malls.
Good facilities in room.
Response from Property: Dear Guest, Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
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Anonymous User
Hilton Double Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Jun 12, 2024
Amazing staff! Very near Wanda Mall as well. Convenient! Will definitely come back again.
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
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Mirko CN - NL
Hilton Deluxe Room (Double Bed)
Stayed in Jan 2024
Business travelers
39 review
Outstanding
Posted on Jan 25, 2024
Super friendly staff all over the hotel.
Truly delicious breakfast buffet . Will book again
Response from Property: 尊敬的賓客：感謝您入住廣州萬富希爾頓酒店，並分享您的入住感受，很高興得到您對酒店各方面的認可。您的肯定是我們最大的鼓勵，也是我們一直以來的努力方向。再次感謝您的蒞臨，期待您下次繼續入住廣州萬富希爾頓酒店。
Guest User
Hilton Double Room
Stayed in Feb 2025
Solo travelers
1 review
Outstanding
Posted on Feb 18, 2025
Great experience!
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
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Calvinkhc
Hilton Double Room
Stayed in Sep 2023
Business travelers
14 review
Very Good
Posted on Sep 26, 2023
Room is clean
Response from Property: Dear Guest, thank you for choosing to stay with us at the Hilton Guangzhou Baiyun. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
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KA WAI
Hilton Double Room
Stayed in Feb 2024
Couples
3 review
Very Good
Posted on Mar 21, 2024
Having a good night at this hotel...The room is clean and tidy .
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
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Jordan Zhou
Hilton Double Room
Stayed in Jun 2024
Business travelers
7 review
Outstanding
Posted on Jun 18, 2024
Very nice hotel with ultra big bed :)….
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
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Khan, Sohrab
Hilton Deluxe Room (Double Bed)
Stayed in Jul 2023
Business travelers
30 review
Outstanding
Posted on Jul 4, 2023
Good hotel for business
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
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Guest User
Hilton Double Room
Stayed in Jul 2023
Family
1 review
Outstanding
Posted on Jul 18, 2023
I must say that the overall service quality and the cleanliness of the room was outstanding… as I was travelling with my wife & daughter, the front desk staff ( named Yan) was very thoughtful and attentive. I requested for a rope for my daughter and Ms Yan also brought me baby slippers & toothbrush which was a pleasant surprise… I would surely book this place again for my upcoming trip to Guangzhou later this year
Response from Property: Dear Guest,Thank you for your praise and support, we will do better to bring you a more outstanding stay experience, welcome to your next visit to Guangzhou can choose our hotel again.
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