Duo'erman International Hotel (Guangzhou South Railway Station)

Duo'erman International Hotel (Guangzhou South Railway Station) Reviews

Duo'erman International Hotel (Guangzhou South Railway Station)

No.19 Zhongpingcha Road, Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
Duo'erman International Hotel (Guangzhou South Railway Station)
Duo'erman International Hotel (Guangzhou South Railway Station)Duo'erman International Hotel (Guangzhou South Railway Station)Duo'erman International Hotel (Guangzhou South Railway Station)
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Duo'erman International Hotel (Guangzhou South Railway Station) Guest Reviews

4.2/5
725 review
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(725)
Positive reviews(669)
Reviews with photos/video(182)
Great value for money(50)
Convenient parking(38)
Friendly front desk staff(31)
Perfect for business trips(16)
Easy to get around(13)
Stayed multiple times(11)
Well decorated(8)
Delicious breakfast(8)
Negative reviews(56)
Pa Suh
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Oct 2024
Solo travelers
13 review
4.2/5
Very Good
Posted on Oct 18, 2024
So desperately wanted to give all five stars but they were just wanting on some key areas. Great location though for the chimelong amusement and water park.
Response from Property: Dear guest, we are sorry that we failed to get your five stars. Is there anything we haven't done well? You can tell us and we will make the changes in time. Thank you!
Elo50
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Jun 2024
Business travelers
8 review
2.7/5
Posted on Jul 1, 2024
Was okay but just avoid hotels like this with soke permitted rooms, they air is disgusting if you are a non smoker. And the mattress was on the floor, I cannot remember being in any hotel like this in my life
Response from Property: Dear Guest,Hello,First of all, thank you for choosing our hotel and taking the time to share your experience. We highly value your feedback and apologize for any inconvenience you may have encountered.Regarding the smoking environment you mentioned, we fully understand your concern. We strive to provide all guests with a comfortable, clean, and non-smoking accommodation. In response to your feedback on air quality, we will immediately investigate and take appropriate measures to improve it, including but not limited to enhancing room ventilation, replacing air purification equipment, and increasing cleaning frequency, to ensure that every guest can breathe fresh air.Additionally, regarding the mattress placement, we apologize for the inconvenience and discomfort it may have caused. We will promptly rearrange the room to ensure the mattress is in the appropriate position and provide you with a more comfortable stay.Your opinions and suggestions are crucial to us as they help us continuously improve our service quality. To express our apology, we are willing to offer you compensation measures such as a discount or free room upgrade for your next stay. We also encourage you to contact us anytime with your specific needs and suggestions, and we will do our utmost to meet your expectations.Once again, thank you for your feedback and support. We look forward to providing you with even better service and a more comfortable accommodation experience in the future.
Nchang Victory
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Jun 2023
Solo travelers
14 review
3.7/5
Posted on Aug 12, 2023
The room was a little bit smelly. The location of the hotel was good.
Response from Property: Dear guest, hello! Sorry to bring you bad feelings, next time you find a problem, please give feedback to our service staff as soon as possible, we will help you solve it! Thank you again for your review, we look forward to your coming again, thank you!
YounesYouri
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Apr 2024
Solo travelers
4 review
1.5/5
Posted on Apr 14, 2024
It smells really bad
Response from Property: 親愛的客人:您好!首先,對於您所反饋的房間存在異味的問題,我們深感抱歉,並對此表示誠摯的歉意。我們明白這樣的異味對您的住宿體驗造成了極大的影響,這是我們的失誤,我們感到非常抱歉。我們承認,房間存在異味是不應該發生的情況。我們已經立即組織專業的清潔團隊對房間進行了全面、深入的清潔和消毒,並使用專業的空氣清新劑進行處理,以徹底消除異味。同時,我們也會加強對房間的日常清潔和維護,確保每個房間都保持清新舒適的環境。為了彌補您這次不愉快的住宿體驗,我們願意提供相應的補償措施。您可以選擇更換到其他無異味且更舒適的房間,或者我們願意為您提供一些優惠折扣等。我們真誠地希望這些措施能夠表達我們的歉意和誠意。我們非常重視您的反饋,並將把它作為改進我們服務質量的重要依據。我們深知每一位客人都期望能夠在一個舒適、乾淨的環境中享受住宿體驗,我們會盡一切努力確保這樣的體驗。如果您還有其他問題或需要進一步的溝通,請隨時聯繫我們。我們期待能夠再次為您服務,併為您提供更加舒適、愉悦的住宿體驗。再次向您表示最誠摯的歉意,並衷心感謝您的理解和支持。
Juliana
Business Double Room
Stayed in Nov 2022
Solo travelers
2 review
4.5/5
Great
Posted on Nov 29, 2022
Pretty decent stay. The only thing I thing is that I thought the hotel corridors were really dark.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Discount Double Room
Stayed in Aug 2022
Travel with friends
20 review
5.0/5
Outstanding
Posted on Sep 19, 2022
Friendly staff, clean room and a good location. Would definitely stay again.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
pumliam
Business Suite
Stayed in Mar 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 23, 2023
Best hotel
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The room is nice and the service of the guy at the front desk is also very good. I’ll come back next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Very satisfied with the stay experience, the price is affordable, there is free parking, and the service attitude is very good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Laiang
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Nov 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Nov 28, 2024
This hotel experience was great! The layout is warm and elegant, and the bedding is soft and comfortable, which made me sleep well all night. The hotel service staff is friendly and enthusiastic, and they can always meet my needs in time. Whether it is the patient answers when checking in, it makes people feel refreshed. The location is also very good, and the surrounding transportation is convenient. I sincerely recommend it to everyone, and I will choose here next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The hotel facilities are very complete, and the most important thing is that the safety factor is relatively high, which should be the point that everyone cares about most. The handsome guy at the front desk is also very enthusiastic. I can recommend it to everyone.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Discount Double Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 30, 2024
Very good, especially thanks to Comrade Xiao Peng, the service is excellent!
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您的五星好評,我們感到無比榮幸和開心。得知您對我們的服務感到滿意,特別是對小彭同志的高度讚揚,這讓我們倍感欣慰和自豪。小彭同志是我們團隊中一位非常優秀的員工,他始終秉持着為客人提供貼心、專業服務的宗旨,努力讓每一位客人都感受到家的温暖和舒適。我們深知,沒有您的支持和認可,就沒有小彭同志今天的成就。因此,您的讚譽不僅是對小彭同志個人的肯定,更是對我們整個團隊工作的鼓勵。我們一直致力於為客人提供高品質的服務和舒適的住宿環境。您的滿意和認可,是我們最大的動力和追求。我們會繼續努力,不斷提升服務質量和水平,確保每一位客人都能享受到愉快、滿意的住宿體驗。再次感謝您的支持和信任,也感謝您對小彭同志的讚揚。我們會將您的反饋和建議作為改進和提升服務的重要參考,不斷追求卓越,為您和更多客人提供更加優質的服務。如果您還有其他問題或需要進一步的溝通,請隨時聯繫我們。我們期待能夠再次為您服務,併為您提供更加舒適、滿意的住宿體驗。
Guest User
Business Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The room is clean, the space is larger than expected, the bathroom is super big, there is a Chaoshan food stall downstairs, which is very convenient for midnight snacks.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Japanese-style Twin Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Convenient transportation, very close to Guangzhou South, comfortable room, good service, super good attitude
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Anonymous User
Japanese-Style Couples'Themed Room (Double Bed)
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The service attitude is very good. The room is cost-effective and great value for money. There is also free breakfast and free parking. It is good. I can recommend it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
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