City Comfort Inn

City Comfort Inn Reviews

City Comfort Inn

No.322 Xingang Middle Road, Haizhu District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
City Comfort Inn
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City Comfort Inn Guest Reviews

4.6/5
Very Good
955 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(955)
Positive reviews(924)
Reviews with photos/video(220)
Convenient location(127)
Easy to get around(115)
Friendly front desk staff(81)
Close to metro(60)
Classy environment(46)
Delicious breakfast(19)
Perfect for business trips(17)
Negative reviews(31)
Admin Cue Power Pool & Snooker Entertainment
Standard Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
Good price and service
Response from Property: Seeing you beam with joy makes me infinitely happy. I deeply feel that spring, autumn, and moon are not as good as yours, and summer rain and winter snow are untouchable. In spring, summer, autumn and winter, urban conveniences are waiting for you
Guest User
Deluxe Family Room
Stayed in Jul 2024
Travel with friends
2 review
0.5/5
Posted on Jul 27, 2024
We booked a family room. Normally we should be able to check in after 12pm. However, we arrived at the hotel around 10:30am because we had an early morning flight. When we went to the front desk, they told us that we needed to wait a little while, which was understandable because it was not yet the check-in time. However, they later told us that we would have to wait until 3pm to check in because there was only one family room and the original guest had not checked out yet, so the room was not vacated. However, the normal check-out time should be 2pm at the latest. I don't know why the front desk staff delayed their check-out until 3pm. I was very angry. Since there were not so many rooms and no Why did they keep this room type on the platform when they couldn't let the next guest check in? We had to wait for a whole afternoon. Later at 3pm, the original guest did check out, but because the room was not cleaned, we had to wait until 3:30. We had a flight at 3am that day and hadn't slept well for two days. We originally thought we could check in and rest around 12pm, but we didn't expect to have to wait for a whole afternoon. The attitude of the front desk was okay at first, but when we asked several times if we could check in, she became a little impatient. Maybe she didn't take us seriously because we were students. Finally, we were able to enter the room at about 3:40pm. The check-in experience was really bad! The room was all wet when we entered. There was no place to hang clothes in the bathroom. The cups for brushing teeth were also paper cups, and there were only two. The room type said that four people could stay.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to hear about the inconvenience and dissatisfaction you encountered during your check-in process. We are deeply sorry to learn that you experienced a long wait and were dissatisfied with the room facilities. The situation you mentioned involves several aspects, and we will respond to them one by one and provide solutions: 1. Early check-in: Although our standard check-in time is after 2 pm, we will try our best to prepare the room in advance according to the actual situation. For the situation on that day, we were unable to provide you with the room on time because there was only one family room and the previous guest checked out late. We understand that this has caused you inconvenience and we apologize for it. 2. Late check-out: According to the policy, the normal check-out time is 2 pm. For late check-out under special circumstances, we usually communicate with guests in advance and try to avoid affecting subsequent guests. In your case, the misunderstanding was caused by improper communication, and we apologize for this. 3. Long waiting time: You asked several times during the waiting period, and our staff should have been more patient and understanding of your situation. For the attitude of the staff, we will conduct internal training to ensure that every employee can treat every guest with a more professional and friendly attitude. 4. Room facilities: You mentioned that the facilities in the room were not satisfactory, such as no place to hang clothes and disposable paper cups for brushing teeth. We will immediately investigate these issues and take measures to improve the room facilities to ensure that they meet the expected standards. 5. Poor stay experience: We value your feedback and recognize that we have failed to meet your expectations in some aspects. We promise to take measures to improve the service process to ensure that future guests do not encounter similar problems. We sincerely apologize for your unpleasant experience during this stay and hope to have the opportunity to make up for this inconvenience. If you wish, we can provide you with a free upgrade service or discount as compensation for your inconvenience. At the same time, we will also train relevant staff to improve the quality of service. Thank you again for your valuable suggestions, which are very important to us. We promise to take action to ensure that similar situations do not occur again and continuously improve the quality of service. If you have any further suggestions or where we need our assistance, please feel free to let us know and we will be happy to serve you. I wish you a happy life and a safe journey!
Guest User
Standard Double Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Very good! I slept in it and it was very nice. The room was also very clean. I like it very much and I will go to this hotel again next time! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, we are glad to know that you slept comfortably in our hotel and the cleanliness of the room was satisfactory to you! This is exactly the service standard we pursue. Your like is the greatest encouragement to us, and we are eagerly looking forward to your next visit. Thank you for your good comments and wish you all the best!
Guest User
Standard Double Room
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The room is clean and tidy. Free drinking water is provided. The supporting facilities are complete and the breakfast is also rich.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise! Your satisfaction is our greatest motivation. We will continue to work hard to maintain a high level of service and look forward to your patronage again!
Guest User
Standard Double Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 17, 2024
After moving in, I really felt like home! I didn't expect that the hotel I stayed in this time was so good. The hotel environment was comfortable, the service attitude was very good, and the room was very clean. I fell in love with it at first sight. The color matching is simple and atmospheric. It is worth recommending [strong]
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Anonymous User
Business Double Room
Stayed in Jun 2024
Other
42 review
5.0/5
Outstanding
Posted on Jun 4, 2024
It was my first time staying in a hotel here in Guangzhou. I had a very good feeling. The front desk lady was very welcoming. There was tea at the front desk, which was very thoughtful. There were hot and cold drinks, and the taste was also very good. The room was very clean, the bed was very soft, and the room was large. It was very comfortable to stay in. I didn't want to leave. It was convenient to eat, drink and have fun around. The location was also very good. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey! Thank you for your high praise, dear. We actively treat every sunshine in life and cherish every bit of warmth. Your praise is the best positive energy for us. Life is like a marathon. If you can't stop, just walk a little. Maybe there are people applauding you on the roadside. If you want to find a kind of peace in the city, come to the city convenience. This is your warmest home. I look forward to your next return home.
Guest User
Standard Double Room
Stayed in May 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on May 31, 2024
The hotel room is clean and sanitary, the front desk service is very good, and the nearby food is very delicious. There are many scenic spots around, and it is a holy place for taking photos and checking in. I love this city convenient hotel. I recommend everyone to come and experience it together.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322, Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants and large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza around the hotel. Looking forward to your visit again. I wish you a happy life!
spancersb
Standard Double Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 29, 2024
It was my first time staying here. At first I thought it was very ordinary because the front desk was very nice. When I entered the room, I found that the sanitation was very good. It was clean and tidy. I was told that there was noise because the subway was below. It was a little noisy, but it was acceptable. They also provided noise reduction earplugs, which was very considerate. The soundproofing was also good. The price was very cost-effective. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Anonymous User
Standard Double Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 28, 2024
The room is clean, tidy and large. The front desk service is very good and enthusiastic. The hotel is surrounded by complete supporting facilities and is very close to the Guangzhou Tower. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Anonymous User
Standard Double Room
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 27, 2024
The room was clean and hygienic. The service was very attentive. The WiFi was strong. The shower was great and I slept very well. It was very quiet at night.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Dashengxiyouji
Standard Double Room
Stayed in May 2024
Business travelers
50 review
4.2/5
Very Good
Posted on May 25, 2024
The cordial greetings and thoughtfulness of the service staff are irreplaceable elsewhere. The hotel's geographical location is also excellent, and the surrounding area is even more lively. The only drawback is that because it is directly above the subway route, there will be regular low-frequency vibration noise during the subway's operating hours during the day.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Anonymous User
Business Double Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 21, 2024
It is about 600 meters away from the subway entrance. You can go straight after getting off the subway. There are many restaurants and businesses nearby. The front desk staff is very friendly. The breakfast is not very rich, but it is relatively clean and hygienic! It is very close to the Guangzhou Tower.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Guest User
Standard Room (2 Beds)
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 19, 2024
The room is well-equipped and clean. The front desk service is warm. The hotel is close to Kecun subway station, which is convenient for travel. Although the subway is a little noisy, it does not affect rest when going out during the day. It is only one subway stop away from Guangzhou Tower, and it is not far to walk. There are many food options at Liying Plaza next to Kecun subway station.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at the City Convenience Hotel Guangzhou Kecun Subway Station Pazhou Exhibition Center. Your satisfaction is our pursuit, motivation and source of work. We will continue to serve every guest well. Providing guests with clean, comfortable, thoughtful, warm and friendly services is our purpose. The hotel is located at No. 322 Xingang Middle Road, Haizhu District (take Line 3 or Line 8 to Kecun Station Exit D, turn right and walk 600 meters), 1.2 kilometers away from Guangzhou's landmark "Little Waist". There are abundant restaurants around the hotel, as well as large shopping malls such as Liying Plaza, Zhuying Plaza and Four Seasons Plaza. Looking forward to your visit again. I wish you a happy life!
Qianqianjunzi 2019
Standard Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The service is very good, the hotel environment is very nice and clean. There are breakfast and fruit snacks. It is very close to Metro Line 3. There are also many delicious foods nearby. It is very convenient to live here.
Original TextTranslated by Google
Response from Property: Seeing you smile, I feel infinitely happy. I feel that spring flowers and autumn moons are not as good as you, and summer rain and winter snow have no impact on me. Spring, summer, autumn and winter, the convenience of the city is waiting for you
Guest User
Standard Double Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
A friend recommended this hotel to me. This was my first time here. I wanted to visit Guangzhou. I could smell a faint fragrance as soon as I entered the lobby. The lady also greeted us warmly and introduced the nearby delicious food and fun things to do. The room was very big, clean, tidy and comfortable. The bed was very comfortable. I went to Guangzhou Tower at night, which is one subway stop away. I went to Happy Valley the next day and had a great time. I think this trip was very good.
Original TextTranslated by Google
Response from Property: Thank you for your high praise, dear. We treat every ray of sunshine in our lives positively and cherish every bit of warmth. Your praise is the best positive energy for us. Life is like a marathon. If you can't stop, just take a walk. Maybe there will be people applauding you on the roadside. If you want to find a kind of tranquility in the city, come to City Convenience. This is your warmest home and we look forward to your next return home.