VLAMHOO HOTEL

VLAMHOO HOTEL Reviews

VLAMHOO HOTEL

No. 383 Congcheng Avenue, Jiekou Street, Conghua District, Guangzhou, Guangdong, ChinaView hotel details
VLAMHOO HOTEL
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Guest Reviews of VLAMHOO HOTEL

9.2/10
Very Good
1201 reviews
Verified reviews
Location9.4
Amenities9.0
Service9.0
Cleanliness9.3
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All reviews(1201)
Positive reviews(1158)
Reviews with photos/video(506)
Relaxing hot springs(252)
Perfect for kids(122)
Friendly front desk staff(106)
Clean pool(70)
Has facilities for children(48)
Family activities available(31)
Negative reviews(42)
Guest User
Elegant Room
Stayed in Apr 2026
Couple
7 reviews
10/10
Outstanding
Posted on May 24, 2026
Not bad. The hotel facilities are pretty good, and the room was clean. The only downside is that the pool is closed on Sundays! It makes no sense to close the pool on the busiest day of the week, especially when it's the weekend.
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Response from Property: 尊敬的賓客,您好~感謝您分享入住感受,很高興房間整潔、設施狀況能讓您滿意。沒能在週日體驗到泳池,我們心裏也十分抱歉。週日閉園是定期深度消殺維護,衹為保障水質安全與遊玩舒適度。您提出的問題我們會認真考量優化,後續也會提前做好開放提示,期待下次到來能給您圓滿的體驗。
Guest User
Superior City-view Double Room
Stayed in Apr 2026
Traveling with friends
7 reviews
10/10
Outstanding
Posted on May 22, 2026
The hotel boasts a convenient location, beautiful surroundings, excellent service, and comprehensive facilities. Highly recommended.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好~感謝您的暖心好評與絕美晚霞實拍!酒店位置便捷、山水風光皆是日常景緻,全員用心做好服務與設施配套。很高興此次入住讓您舒心愜意,誠摯期盼您再次蒞臨雲嶺湖,邂逅更多美好風景。
Guest User
Elegant Room
Stayed in Apr 2026
Traveling with friends
11 reviews
9.0/10
Great
Posted on May 24, 2026
Facilities: Satisfactory Cleanliness: Excellent Environment: Absolutely superb Service: Super great
Original textTranslated by Google
Response from Property: 親愛的賓客,感謝您傾情分享美圖與好評!雲嶺湖山水景緻能得到您的喜愛倍感榮幸,清幽環境衹為給賓客愜意舒心的旅居體驗。您的認可我們悉心珍藏,靜待您再度前來賞景休憩,祝您萬事順遂~
Guest User
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Mar 2026
Traveling with friends
27 reviews
10/10
Outstanding
Posted on Apr 14, 2026
My friend went on vacation and booked a twin room with a hot tub. The room faced the swimming pool and wave pool, etc. The room was decent, clean and hygienic. We went on a Monday, so there weren't many people, and the water was very clean.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Yunling Lake Hotel and leaving your valuable review! Your satisfaction is our greatest motivation. We were fortunate to have you choose our hotel from among the vast sea of ​​options on Ctrip, and we want to continue this positive connection. We look forward to welcoming you back anytime, and we will make sure to provide you with the best possible service!
Guest User
Elegant Room
Stayed in Feb 2026
Family
21 reviews
8.7/10
Very good
Posted on Apr 15, 2026
Pretty good, suitable for families. I recommend coming in spring, it's much better then. Hygiene: Very good Environment: Beautiful Service: Excellent Facilities: Quite complete Public hot springs for 2 adults and 1 child (under 1.3m): Very suitable for children. Facilities: Worth coming again!
Original textTranslated by Google
Response from Property: Dear customer, thank you so much for taking the time to leave a review. We are delighted that you had a wonderful time at Yunling Lake Hotel. Seeing your shared moments of joy during your stay makes our team very happy. Our highest mission is to ensure that every guest at Yunling Lake Hotel experiences genuine care and comfortable hospitality. We wish you a pleasant stay.
Guest User
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Jan 2026
Traveling with friends
19 reviews
8.7/10
Very good
Posted on Feb 15, 2026
The location was fantastic; we happened to visit during the Flower Street festival. The hotel is right next door, just a five-minute walk. The package deal was really worth it, including the room with a private hot spring tub (unlimited use), buffet breakfast, buffet dinner, and even a lunch. It was incredibly good value for money. Very satisfied.
Original textTranslated by Google
6/9
Response from Property: Dear Guest, Thank you for choosing Yunling Lake Hotel and leaving your valuable review! Your satisfaction is our greatest motivation. We were fortunate to have you choose our hotel from among the vast sea of ​​options on Ctrip, and we want to continue this positive connection. We look forward to welcoming you back anytime, and we will make sure to provide you with the best possible service!
Doudingdong
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Jan 2026
Family
26 reviews
10/10
Outstanding
Posted on Feb 13, 2026
This is my nth time staying here, and I absolutely love the hot spring facilities – there's such a wide variety, and they're all so clean. The rooms are spacious, the food is plentiful, and the service is excellent. My whole family had a fantastic time! 🥳
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Yunling Lake Hotel and leaving your valuable review! Your satisfaction is our greatest motivation. We were fortunate to have you choose our hotel from among the vast sea of ​​options on Ctrip, and we want to continue this positive connection. We look forward to welcoming you back anytime, and we will make sure to provide you with the best possible service!
Anonymous User
Elegant Deluxe Cloudscape Double Bed Room - Private Tub
Stayed in Dec 2025
Family
5 reviews
8.7/10
Very good
Posted on Jan 18, 2026
The hotel is close to the park next door, which makes it super convenient for a walk around. For some reason, the cleanliness was a bit off; the table was wiped carelessly – clearly done, but not clean (as pictured), so I had to wipe it myself. Also, when I shook the duvet, I noticed some dust. The hot spring pools were plentiful, and the kids had a great time. Breakfast was excellent, with a good variety and delicious food. The soup with greens and beef balls was amazing; I even had several fried eggs!
Original textTranslated by Google
6/9
Response from Property: Dear Valued Customer, Thank you for choosing Yunling Lake Hotel and leaving your valuable review! We are deeply sorry to hear your feedback. The hotel takes your comments very seriously and has immediately forwarded them to the relevant departments for investigation and feedback. We apologize for any inconvenience this may have caused. We will continuously strengthen our service concept training to create a unique and pleasant stay for you! We sincerely look forward to your next stay at Yunling Lake Hotel! Wishing you a pleasant stay!
Shenzhendongdanmiaominghan
Executive Large Screen Twin Room - Private Tub
Stayed in Dec 2025
Family
24 reviews
7.5/10
Posted on Jan 3, 2026
The hotel is right next to a park, and its main feature is the hot spring. Some rooms even have private soaking tubs. However, the breakfast was very mediocre, definitely not up to five-star standards. There was only one coffee machine in the morning, so you had to queue up for coffee, and only Americano was available. The staff, especially the room attendants, rarely smiled. On the day of check-in, we arrived at 2:30 PM, but the room wasn't ready until 5 PM. When we asked about it, we just got a curt "I'll clean it" and then they ignored us. The look on their face was so unpleasant, like we owed them a fortune! I'm not sure how Ctrip rated this as a five-star hotel. Of course, the price was lower than international five-star hotels, so I guess you get what you pay for. The breakfast was very simple, with noodles being the most popular item – and yes, you had to queue for those too, but it was acceptable given it was complimentary.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your detailed experience on Ctrip. We value every detail of your feedback and have already communicated it seriously with the hotel management for self-examination and improvement. We sincerely apologize that this stay did not meet your expectations, especially regarding the obvious shortcomings in service details and facilities. Your issues concerning the serious deficiencies in breakfast quality, service attitude, and overall stay experience have been urgently discussed with senior management as a key case, and we will immediately rectify them in staff training, breakfast preparation, and room cleaning procedures. Your feedback is crucial for improvement, and we look forward to providing you with services that meet our standards in the future. We wish you a pleasant stay!
Guest User
Deluxe Cloudscape Double Bed Room-Private Tub
Stayed in Aug 2025
Other
1 reviews
10/10
Outstanding
Posted on Sep 20, 2025
Everything is good. Staffs are friendly
Response from Property: 親愛的顧客,非常感謝您花費寶貴的時間留下點評。我們十分高興您在雲嶺湖酒店度過了美好的時光。看到您分享的入住美好瞬間,小夥伴們感到十分滿足,我們最高使命是令入住雲嶺湖酒店每位顧客都獲得真誠關懷和舒適款待的地方,祝您生活愉快。
Guest User
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Aug 2024
Traveling with friends
14 reviews
10/10
Outstanding
Posted on Oct 25, 2024
单人公区泡池:ok 卫生:ok 设施:ok
Response from Property: Thank you very much for taking the time to leave a review. We are very glad that you had a wonderful time at Yunling Lake Hotel. All the Yunling Lake family sincerely look forward to your visit again. Let us have the opportunity to provide you with a better stay experience again. Wish you a happy life!
Anonymous User
Deluxe Suite
Stayed in Oct 2025
Business traveler
3 reviews
9.0/10
Great
Posted on Nov 29, 2025
The environment is comfortable and there are few people, it's very pleasant 😌
Original textTranslated by Google
Response from Property: Dear customer, thank you so much for taking the time to leave a review. We are so grateful to have you choose our service from among the many options on Ctrip; we must continue this positive connection! We look forward to welcoming you back anytime, and we will make sure to provide you with the best possible service!
Guest User
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Jul 2025
Family
3 reviews
4.2/10
Posted on Aug 15, 2025
The facilities are acceptable, passable. It's not usually crowded, and the breakfast and dinner selection is quite substantial and the food is decent. However, despite having many vacant rooms, they didn't offer free upgrades. The hotel's biggest highlights are the hot spring and swimming pool. The pool isn't large, but the water is fairly clean. There's a small children's playground, not huge, but enough for them to play in. The female staff at the hot spring entrance were extremely rude. We had two rooms linked (four adults and two children of medium age), but one adult and one child of medium age went in first. When the other two adults and one child of medium age came in, we had to pay extra for the adult. When we argued with them, they accused us of being noisy. Only after we called the front desk did they admit they didn't know about the linked rooms, without a single apology. Their attitude was extremely poor, making for a very bad experience. Honestly, I hope this helps others in need.
Original textTranslated by Google
Response from Property: Dear Valued Guest: We are deeply sorry for the unpleasant experience. We sincerely apologize for the misunderstanding caused by the hot spring staff's failure to synchronize information. We have seriously reported this to the hotel management and have instructed them to strengthen internal communication and staff training to prevent similar incidents from occurring again. Thank you for your honest feedback, which helps us monitor and improve our service quality. We apologize again.
hhhgolden
Deluxe Cloudscape Twin Room-Private Tub
Stayed in Jul 2025
Family
50 reviews
10/10
Outstanding
Posted on Aug 10, 2025
I got a free upgrade, the service was excellent, the butler added me on WeChat for one-on-one service, the buffet was delicious, and I would recommend it.
Original textTranslated by Google
Response from Property: Dear customer, thank you so much for taking the time to leave a review. We are delighted that you had a wonderful time at Yunling Lake Hotel. Seeing your shared moments of joy during your stay makes our team very happy. Our highest mission is to ensure that every guest at Yunling Lake Hotel experiences genuine care and comfortable hospitality. We wish you a pleasant stay.
Guest User
Elegant Room
Stayed in Jul 2025
Family
61 reviews
10/10
Outstanding
Posted on Aug 28, 2025
This hotel is perfect for families from Guangdong. The swimming pool and hot spring are great, and kids can play for a long time. The food is also very authentic and delicious, with traditional Cantonese flavors that locals have enjoyed since childhood. The hotel also offers some activities for children, so families can get together and the kids will have a great time.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Yunling Lake Hotel and leaving your valuable review! Your satisfaction is our greatest motivation. Thank you for your support and appreciation of our hotel. The swimming pool, authentic Cantonese cuisine, and children's activities you mentioned are exactly the warm experiences we strive to provide for families. Our greatest success is ensuring that the whole family has a great time. We look forward to your next gathering and will continue to prepare delicious food and fun activities for you!