Guest User
October 22, 2023
To end our vacation in Alsace, we booked a night in this hotel which seemed, from the photos and various reviews, charming and magnificent. The reality was quite different. A basic welcome (the person at reception was not mean, but unobtrusive). It is upon entering the room that the charm disappears definitively. A strong musty smell accompanied us throughout our stay, despite the window being open (including in the bathroom, but there it was a "wet dog" smell). The carpet probably lived through the First World War: around ten stains per cm2... (I don't mind customers not being careful, but when the carpet is sanded at this stage, it means it needs to be changed ). What about the walls? Wallpaper has the same experience as carpet... (the paint crumbles and is yellowed by the sun, when it is not the wallpaper itself that falls off). Stains on the furniture and a broken and unrepaired drawer. A Halloween decoration larger than life (5 cobwebs at arm's height... 1 web ok, it can happen, but the cleaning is not done often). In the bathroom, mold around the bathtub and 1 hair hanging around... The mattress wasn't that bad, we slept OK. The next day we had the surprise of breakfast. No one to welcome us when we arrived at breakfast. Looking at the other guests, we realized that we were in the right place to eat and that we had to sit down and set the table ourselves (no tables set). So we took our cutlery and placed them on a tablecloth covered in crumbs. There was indeed a lady who appeared as quickly as she disappeared, as well as a child who cleared the tables (wasn't he at school?). In terms of food quality, we really had the impression of eating supermarket pastries and cold meats. We wondered if having children (7 and 9 years old) had led us to a room like this? Because seeing certain photos in other comments, it is clearly not the same standard. But it's still a 3 star and there shouldn't be that much difference between the rooms. Of all the hotels (4) that we visited during this vacation, this is the most expensive and the least maintained with the least service. Little advice: if after this review, you still decide to book a room, avoid room 218.
Original TextTranslation provided by Google