The White House Hotel

The White House Hotel Reviews

The White House Hotel

Building 4, No. 16 North Ronghu Road, Xiufeng District, Guilin, Guangxi, 541001, ChinaView Hotel Details
The White House Hotel
The White House HotelThe White House HotelThe White House Hotel
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The White House Hotel Guest Reviews

4.7/5
Outstanding
404 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(404)
Positive reviews(397)
Reviews with photos/video(198)
Friendly front desk staff(41)
Close to scenic area(39)
Delicious breakfast(37)
Secluded lake view(35)
Well decorated(30)
Well designed(26)
Nice bathtub(17)
Excellent afternoon tea(7)
Negative reviews(7)
Guest User
Lake View Family Exclusive Suite
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Hotel is in great location on the side of the lake with big rooms. Friendly staffs but most of them don’t speak English except for one of the manager and luckily we met Yuhan ( manager’s daughter) who recently came to Guilin from Canada to help her mom for a while, who was very helpful with our stay from giving us the directions to nearby attractions (like Sun and Moon tower, Elephant Trunk etc) which is just like 20mins walk from the hotel. And you can always use Wechat to communicate with other staffs as well. Breakfast was Chinese style but the service was good. Highly recommended.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us and for your kind words regarding our hotel's location and staff, particularly Yuhan, who we are glad was able to assist you during your stay.We are delighted to hear that you enjoyed the spaciousness of our rooms and the friendliness of our team. It is also wonderful to know that Yuhan could provide you with useful directions to local attractions such as the Sun and Moon Twin Towers and Elephant Trunk Hill, both of which are indeed within easy walking distance from our hotel.Thank you once again for your recommendation and for choosing our hotel for your visit to Guilin. We look forward to welcoming you back in the future.
Guest User
Lake View Balcony King Bed
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The White House Hotel is an incredible piece of history and a wonderful place to stay. Quietly located at one end of the lakes in central Guilin, this is a luxury hotel with spacious rooms, carefully curated but comfortable furnishings, and an eye for customer service.
Response from Property: Dear Guest,Thank you for your glowing review of The White House Hotel! We are delighted to hear that you enjoyed your stay with us and found our location both historic and tranquil. Our team takes great pride in providing guests with spacious accommodations, thoughtfully selected furnishings, and exceptional customer service.We are thrilled that you appreciated the unique blend of history and modern comfort we strive to offer. Your kind words about our attention to detail and commitment to guest satisfaction mean a great deal to us.We look forward to welcoming you back to The White House Hotel in the future and hope to continue providing you with memorable experiences.If there is anything else we can assist you with, please do not hesitate to let us know. Wishing you all the best!
Kharati
Garden View Suite
Stayed in Aug 2024
Couples
28 review
2.2/5
Posted on Aug 19, 2024
This hotel still in 1970 Hope he improves service for stay in rooms
Response from Property: Dear Guest,Thank you for your feedback regarding your stay at our hotel. We apologize for any shortcomings that may have made your experience feel outdated. We are committed to improving our services and ensuring that our guests have a comfortable and enjoyable stay.To address your concerns, we will be implementing several improvements:Facility Updates: We are planning renovations to refresh our rooms and common areas, bringing them up to modern standards.Staff Training: Our team will undergo additional training to enhance our service levels and ensure that every guest feels valued and well taken care of.Guest Feedback: We value your input and encourage all guests to share their experiences with us. This helps us identify areas for improvement and make necessary adjustments.We hope these changes will elevate your next stay with us. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us.
Guest User
Queen Room With View
Stayed in Mar 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Wonderful hotel, big rooms, nice interior I can very recommend this hotel
Response from Property: Dear guest: Thank you for your recognition and praise of Guilin White Mansion Hotel. Our hotel is not only to provide accommodation services, but also to use the historical and cultural atmosphere to bring guests a deeper feeling and experience. We will use the classic design of the Republic of China period to create your unique memories. We look forward to your stay again and we will provide you with more cultural experiences and services
.kele.
Guestroom (Double Bed)
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 28, 2024
I had a great night in this hotel. The room was spacious and bright, and the bedding was comfortable, which made me feel warm. The service staff was friendly and enthusiastic, making me feel at home. The hotel also provided a rich breakfast selection, which was delicious. Overall, I was deeply impressed by this hotel and I would highly recommend it to my friends and family.
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Response from Property: Thank you for your recognition of our hotel. We are now offering the "Four Lakes Cruise" service. Please remember to come to Baigongguan Wharf to take a boat next time.
Barbie119
Lake View Balcony King Bed
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The room is clean, tidy and beautiful, with a Republic of China style. It is located in a scenic area and is especially worth recommending! The housekeeper greeted us at the door like a neighbor sister, very considerate, and helped us upgrade the room; Xiao Zhang at the front desk was very enthusiastic~
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Wangmoumouxiadese
Lake View Terrace King Bed
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The first stop in Guilin - Baigongguan, really exceeded expectations👍👍👍 Because the location is in the garden, after arriving at the North Station, contact the hotel to locate the parking lot, and there is a special person waiting to help with the luggage; Parking location: Ancient South Gate; Environment: Quiet and comfortable, 15 minutes walk from Elephant Trunk Hill and Twin Towers; Service: There is a room butler WeChat service, recommending many local restaurants, and Xiao Zhang at the front desk provided timely service during the stay; Room: Booked a double room with a terrace, with beautiful scenery; Breakfast: Not bad, suitable for Chinese stomachs, ate rice noodles for two days; The only thing is that the shower is not very convenient to use, it is in the bathtub😂
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Anonymous User
Guestroom (2 Beds)
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Baigongguan is located in the scenic spot, the environment is very good, the hotel is in the style of the Republic of China, which is very interesting. You can go out to visit the two rivers and four lakes at night. Most importantly, the service is very thoughtful, which must be praised!
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Response from Property: Thank you very much for your praise and support! We are glad to hear that you are satisfied with our environment and service. We have been working hard to provide guests with a warm and comfortable accommodation experience. The entire staff of Baigongguan will warmly welcome you to visit again next time you come to Guilin. Thank you for choosing us and wish you all the best!
1184439069
Lake View Balcony King Bed
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The service is very good! Satisfied! Especially the auntie in the restaurant, she is very good to children! A unique hotel! The room is super big, the bathroom is even bigger, and the toiletries are L'Occitane. The attitude of the staff who pick up and drop off at the parking lot is also very good, thumbs up!
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6/13
Renhexiumu
Family Friendly Suite (Jacuzzi)
Stayed in Jul 2024
Family
99 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Facilities: Very good, retro and textured Hygiene: Clean Environment: Very ancient, the heavy atmosphere of historical buildings and modern equipment complement each other Service: Very good, parking is a bit far, there are people to guide
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6/17
Response from Property: "Living in the scenery" "Lakeside afternoon tea" "Close to the city center" Dear guest: Hello, thank you very much for choosing to stay at our hotel and taking the time to share your wonderful experience at Guilin Baigongguan! Your satisfaction and high praise mean a lot to us and are the greatest recognition of the hard work of our service team. We are very pleased to know that you have highly appreciated the hotel's retro and textured decoration style, clean and tidy sanitary environment, and antique charm. Especially the perfect combination of the rich atmosphere of the historical building and modern equipment you mentioned. This is the unique atmosphere we have been working hard to create, aiming to provide every guest with an unforgettable stay experience. Regarding service, we are pleased to hear that you had positive comments about our service team. Although the parking lot is a little far away, our staff can provide you with timely guidance to ensure your check-in is more convenient. We will continue to work hard to optimize this link to provide future guests with a more perfect service experience. Thank you again for your love and support. We look forward to welcoming you again in the near future and creating more wonderful memories for you. If you have any further needs or suggestions, please feel free to contact us. I wish you a happy life and all the best!
Anonymous User
Special Double Bed Offer
Stayed in Aug 2024
Family
66 review
5.0/5
Outstanding
Posted on Sep 13, 2024
A big surprise, the hotel has a famous Chinese style ceiling, the room layout is very unique, and the public area is even more outstanding. The Internet celebrity cafe gave away American coffee ☕️ and nuts, so I was able to spend a leisurely afternoon 😌
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Anonymous User
Family Friendly Suite (Jacuzzi)
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Sep 2, 2024
The whole hotel is full of the style of the Republic of China. The parent-child facilities in the room are pretty good. The children also like it. I sent a travel photo shoot. The little brother took the photos very seriously and took beautiful photos of our daughter. The hotel is located in Ronghu Park. The scenery is beautiful and very quiet. There is a library and lively singing activities in the evening. It has a very civic atmosphere. The facilities are a little old, but it is acceptable.
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Response from Property: Thank you very much for sharing your stay experience in our hotel despite your busy schedule. We are glad that you and your family like our design full of Republican style and the parent-child facilities in the room. We are very pleased with your praise for the surrounding environment of the hotel. The beauty and tranquility of Ronghu Park are indeed one of our major features. In addition, the library and evening entertainment activities also enriched your stay experience. We have been committed to creating an environment with both cultural heritage and life for guests. Nevertheless, we also noticed that some of the facilities you mentioned are relatively old, which is indeed the part we are working hard to improve. Your feedback is very important to us. Thank you again for your valuable comments. We hope to have the opportunity to serve you again in the near future and bring you a more perfect stay experience.
Helen-Ali
Guestroom (2 Beds)
Stayed in Aug 2024
Business travelers
96 review
4.0/5
Very Good
Posted on Aug 28, 2024
Among the picturesque two rivers and four lakes outside the hotel, what attracts me most every time is your retro decoration. But this time the accommodation experience is very bad! First of all, the bathroom, just approaching the bathtub, I saw two hairs in it🤦 There is only a bottle of lotion on the washstand, and I couldn’t find shampoo and shower gel in every corner😅 I wanted to call the front desk, but the phone didn’t work😢 In the end, I had to go out to find the front desk to solve the problem of taking a shower. Secondly, breakfast, I didn’t expect that a hotel with a charge comparable to that of a five-star hotel would have a breakfast at the level of urban convenience🤷 The food quality is average and there are few choices. Finally, the sanitation standards of the guest rooms should be taken seriously, and compared horizontally with other hotels of the same price level, I wish you better and better development!
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Licajiejie
Special Double Bed Offer
Stayed in Aug 2024
Family
21 review
5.0/5
Outstanding
Posted on Aug 20, 2024
My daughter and I loved this place so much that we stayed here for three days. I would take a walk by Ronghu Lake in the morning and evening. It was not as crowded as Xiangshan, but it was not inconvenient to travel because of its remote location. We all liked the environment, facilities and services here very much. It is super convenient to ride a small electric bike when going out. Most areas in Guilin have independent electric bikes, so it is very convenient to ride. The coffee shop not only has a first-class environment, but my iced Americano is also quite good. There are also many choices for breakfast, but our favorite is Guilin rice noodles Thanks to every service staff for giving us a pleasant stay experience. I will choose this place next time I come to Guilin. Goodbye.
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6/10
Response from Property: It is a great honor to meet you. I hope that Baigongguan can leave a pleasant mark in your life. I also look forward to your return~ We will be old friends when you come back~ I wish you all the best in your life~
Serena
Lake View Balcony King Bed
Stayed in Aug 2024
Family
13 review
4.3/5
Very Good
Posted on Aug 20, 2024
I like this hotel very much, not as bad as the previous bad reviews. First of all, the location is excellent. You can walk to the twin towers along the lake from the hotel. This hotel is located in a real scenic spot, so the car cannot reach the door. Take a car to the Guilin Library Branch and walk in 100 meters. It is not difficult to walk. The hotel will also send someone to help with the luggage. The lake view room is also a real lake view, not a scam. Secondly, look at the interior and the room. The lobby is very attentive, and you can see that everything is carefully designed and matched. The carpet in the room is also very beautiful. Because it is a Republic of China style, the color of the furniture is also darker, which makes it look like the light is not good. A little suggestion, the light is not designed well, it is best to use warm light or neutral light, otherwise it will be white light for a while and yellow light for a while, and it will look low-grade if it is not uniform. There is no big problem with hygiene. The carpet in the corridor on the first floor is the facade, so it still needs to be washed more. There are not many things for breakfast, but the aunt is very enthusiastic, and the things are also freshly made, not leftovers from the night before. This is a good comment, especially the broccoli is very fresh. I hope this kind of niche hotel will become more and more exquisite!
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Response from Property: Thank you very much for your praise and valuable suggestions. We are glad that you are satisfied with the location of the hotel and the lake view room. We will seriously consider and improve the small suggestions on lighting and hygiene. We look forward to continuously improving the quality of service and bringing you a more perfect accommodation experience. Thank you again for your support and feedback.