Guilin Park Hotel

Guilin Park Hotel Reviews

Guilin Park Hotel

No. 1 Luosishan Road, Diecai District, Guilin, Guangxi 541001, ChinaView hotel details
Guilin Park Hotel
Guilin Park HotelGuilin Park HotelGuilin Park Hotel
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Guest Reviews of Guilin Park Hotel

8.9/10
3132 reviews
Verified reviews
Location9.1
Amenities8.4
Service9.0
Cleanliness8.9
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All reviews(3132)
Positive reviews(3032)
Reviews with photos/video(875)
Classy environment(620)
Friendly front desk staff(357)
Delicious breakfast(264)
Close to scenic area(169)
Clean pool(151)
Great swimming pool(151)
Secluded lake view(23)
Negative reviews(100)
huangyuan
Classic Elegant Twin Room
Stayed in Apr 2026
Traveling with friends
12 reviews
10/10
Outstanding
Posted on Jun 1, 2026
The room was more spacious than I expected, with a well-thought-out layout. The bedding was soft and clean, and the soundproofing was good, which allowed me to get a great night's sleep. The hygiene details were handled very well, making for a truly comfortable stay.
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Anonymous User
Classic Elegant Twin Room
Stayed in Mar 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Apr 25, 2026
Great location, and the air was wonderfully fresh after the rain. Plus, there are plenty of delicious restaurants nearby!
Original textTranslated by Google
Response from Property: Your satisfaction is like a refreshing breeze on a summer's day, bringing us joy and strengthening our resolve to provide excellent service. We look forward to continuing to create a warm and comfortable stay for you in the future.
Guest User
Classic Elegant Twin Room
Stayed in Mar 2026
Family
73 reviews
9.0/10
Great
Posted on Apr 14, 2026
The hotel is located within the Guihu Scenic Area, offering a beautiful and tranquil environment with scenic mountains and clear waters. It's relatively quiet and not too far from major popular attractions. The rooms are quite spacious, though the facilities are a bit dated. Breakfast is simple with limited options, and it feels slightly below the standard of an older four-star hotel.
Original textTranslated by Google
Response from Property: Your satisfaction is like a refreshing breeze on a summer's day, bringing us joy and strengthening our resolve to provide excellent service. We look forward to continuing to create a warm and comfortable stay for you in the future.
Anonymous User
Classic Elegant Twin Room
Stayed in Mar 2026
Family
16 reviews
10/10
Outstanding
Posted on May 8, 2026
Traveling with seniors, this hotel has a charming, old-school vibe and was quite comfortable. Guihu Lake is right downstairs, so the environment is absolutely beautiful. The price was reasonable, and staying in the old town made dining very convenient.
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Response from Property: Dear Guest, thank you for your positive review! Your support is our motivation, and we will continue to strive to provide you with even better service. We look forward to your next visit and wish you a happy life!
Yashavanth
Classic Elegant Residence Double Bed Room
Stayed in Mar 2026
Family
1 reviews
9.0/10
Great
Posted on Apr 5, 2026
It's our first time to guilin Park hotel, it's a good hotel and very good service 😊
Response from Property: 尊敬的客人:衷心感謝您的肯定,一份堅守,一份努力,一份承諾,一份收穫,我們最大的收穫是能得到您的支持與肯定,期待與您的再次相遇。
Guest User
Classic Elegant Twin Room
Stayed in Feb 2026
Family
49 reviews
9.7/10
Amazing
Posted on Mar 7, 2026
I stayed at the Guihu Hotel for four consecutive days. The hotel's decor has a classic, antique style. The best part is its location, which is very close to the Two Rivers and Four Lakes scenic area, and other famous attractions are also nearby.
Original textTranslated by Google
Response from Property: Dear Guest, Your praise is like a shining star, illuminating our path forward. Every positive comment is the driving force for our continuous improvement. We will turn this affirmation into concrete actions, serving every guest with our hearts. At the same time, we will do our best to improve and make up for any shortcomings. We look forward to your next visit and sharing wonderful moments with you.
Guest User
Guestroom - Triple Occupancy
Stayed in Jan 2026
Family
10 reviews
7.0/10
Posted on Feb 27, 2026
The triple room was the last one down the hallway. You had to stand in the tub to shower, which wasn't very convenient. However, the beds were pretty good, though the third bed was clearly an extra one squeezed in. The view from the window was decent, you could see the mountains, and it's right by the Two Rivers and Four Lakes. They also offer free parking, which is a plus. You can tell it's an older hotel; the facilities are a bit dated.
Original textTranslated by Google
Response from Property: Dear Customer: Hello! First of all, thank you so much for taking the time to write a review. Reading your message fills us with remorse. We sincerely apologize for your less-than-ideal stay. We deeply understand the inconvenience and disappointment this may have caused you. A 35-year-old establishment, carrying the memories of generations, should not use "old" as an excuse to stagnate. A complete renovation and upgrade of facilities are among our top priorities for the year. We hope you will give us a chance to make amends. We will definitely arrange everything properly for you and provide better service. Wishing you good health and all the best!
Pengtaaleinasi
Classic Elegant Twin Room
Stayed in Jan 2026
Family
33 reviews
10/10
Outstanding
Posted on Feb 22, 2026
Guilin Lake Hotel boasts an excellent location – a tranquil oasis amidst the bustle, directly facing Guilin Lake's picturesque scenery. The garden setting is serene, and the service is warm and attentive, making for a very comfortable stay. The hotel has a great foundation and top-notch views, but unfortunately, the facilities are a bit dated. I sincerely suggest the owners upgrade it to a Holiday Inn Resort. With IHG's standard quality and resort brand experience, it would perfectly suit Guilin's vacation appeal and surely become even more popular and competitive!
Original textTranslated by Google
Response from Property: Dear Customer: Hello! First of all, thank you so much for taking the time to write such a detailed review and include carefully taken photos. We truly understand your concern and regret for our long-established business. Reading your message filled us with guilt, but even more so, it made us grateful for your insightful suggestions and our determination to change. A complete renovation and upgrade of our facilities are now among our top priorities for the year. Your high praise for our location, environment, and service has greatly motivated us. We will continue to strive to provide you with an even better experience. Thank you again for your sincere review and honest suggestions! We wish you a happy life and all the best! We look forward to your next visit!
Guest User
Classic Elegant Twin Room
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Feb 13, 2026
The environment is great, and the front desk service is excellent. It's definitely worth staying here, and the price is very reasonable too!
Original textTranslated by Google
Response from Property: 尊敬的客人:非常感謝您在入住之後花費寶貴時間給出如此暖心的評價!能得到您對環境、服務以及性價比的認可,我們深感榮幸。為您創造一處遠離喧囂、可以放鬆身心的居停之所,正是我們的初衷!您的肯定是對我們最大的激勵,也是我們最寶貴的財富,感謝您的選擇與支持,我們會繼續努力,不負您的期待!祝您生活愉快、萬事如意!
Anonymous User
Lakeshore Beauty Twin Room
Stayed in Jun 2026
Traveling with friends
7 reviews
8.5/10
Very good
Posted on Jul 15, 2026
Overall, I had a decent stay. The location is convenient, and the receptionist was very friendly and spoke English, which made check-in easy. I also enjoyed the hotel's bar, the karaoke was a fun touch. On the downside, my room had an unpleasant smell throughout my stay. Another frustrating issue was the TV, which kept turning on by itself. A staff member came to fix it, but the problem continued afterward. I also found the pool rules to be quite strict, to the point that they made me feel less interested in using the pool at all. With a few improvements, especially regarding room maintenance and the pool policy, this hotel could offer a much better experience. To conclude, the stay was alright.
Niveen.m
Classic Elegant Twin Room
Stayed in Nov 2025
Solo traveler
7 reviews
9.5/10
Amazing
Posted on Dec 29, 2025
A bit old, but very close to all the attractions. The front desk staff were super friendly and helpful, even though they didn't speak English.
Original textTranslated by Google
Response from Property: Dear Customer: Hello! First of all, thank you so much for taking the time to write a review. Reading your message fills us with regret. We are indeed a 35-year-old establishment, and many of our facilities are outdated. However, please rest assured that a complete renovation is a top priority for next year. Furthermore, we have communicated with the front desk to conduct comprehensive and regular English training to ensure your inquiries and requests are responded to promptly! We look forward to your next visit and wish you all the best!
Guest User
Classic Elegant Twin Room
Stayed in Apr 2026
Family
5 reviews
1.0/10
Posted on May 3, 2026
I was very disappointed with this hotel during my trip. Firstly, the surroundings weren't good; the KTV downstairs was extremely noisy. Secondly, while the lobby focused on aesthetics, the facilities were old, and the guest room hygiene was poor. There were hairs on the bed, and it even had bugs 🐛. The bathroom drain was broken. Many buttons didn't work, and the TV was old with unclear sound. Thirdly, the front desk service was bad, especially the male staff member who was extremely unfriendly!
Original textTranslated by Google
Response from Property: Your satisfaction is like a refreshing breeze on a summer's day, bringing us joy and strengthening our resolve to provide excellent service. We look forward to continuing to create a warm and comfortable stay for you in the future.
Akhu
Elegant Residence Enjoyable Twin Room
Stayed in Sep 2025
Traveling with friends
3 reviews
5.0/10
Posted on Nov 1, 2025
We stayed in this hotel in October 2025. This review is meant to help other non-chinese tourists who would like to visit Guilin and surroundings and considering booking this hotel. The look imitates traditionnal but is a bit old and some things might need restauration. Some things in the room need to be fixed or replaced. Breakfast is ok, and we partiularly liked the on-demand noodle bar. But the coffee is not good. Our main dissatisfaction is regarding the activity that we wanted to book through the hotel, next to the reception. We booked "a tour" with a guide that will bring us to the main entrance for boats departure on the river. The guide doesnt speak english which was not clearly mentionned. We woke up at 6 to take the bus, picked up all the different tourists who had booked the same package in all of the different hotels of the town for an hour (imagine going circles for an hour just to realize you are still in the same 500m area). After that, the guide was speaking chinese for more than an hour... with speakers with maximum volume in the bus. It was SO loud we were forced to hold our ears for an hour. Trust me when I tell you it was so loud we could see people in their car with windows closed on the road being annoyed by how loud it was. Once we finally arrived and escape those two hours of hell (traffic+ears+we missed the breakfast for this) we were tossed in a random boat (there are maybe 10 of them departing of after the other) with noone from our bus, nor the guide. If the whole experience is to sell you a bus ride, we know how to use Didi, thanks. I would like to add that this tour is pretty expensive: around 100 euros (which for the country and region is a lot of money). We lost 2hours, the breakfast we paid extra for, and our ears in the process. This experience very much lacks professionnalism and proper communication. If the documentation is written in english, you should be able to provide proper information in english too. If it's just for the ride, don't sell it to foreigners. We would prefere to save two hours, go by Didi and not have to pay this whole nonsense.
Response from Property: 尊敬的客人,非常抱歉!您在遊玩期間的糟糕體驗,我們深感愧疚。對於旅遊部規劃的行程以及酒店設施陳舊給您留下的不良印象,我們已對相關設備進行了徹底檢修,並將在近期將客房升級改造計劃提上日程。尤其是旅遊部在規劃行程的合理性與專業性以及細節上責令其立馬拿出整改方案並對其提出了更高的要求!老店雖有不足,但我們始終希望以真誠的服務彌補。酒店坐擁桂湖一線湖景,本是為客人提供靜謐、舒適、開心體驗,卻因我們的管理疏失讓您失望了。懇請您能給我們一個彌補的機會,期待您的再次光臨,我們必將為您安排妥當,呈現更好的服務。
wulandaritng
Classic Elegant Twin Room
Stayed in Sep 2025
Solo traveler
24 reviews
9.5/10
Amazing
Posted on Oct 11, 2025
The location is very great I can go by sharing bike to the travel place. The staff a little unfriendly. The swim was closed but they didn't announcement it. The hotel was very old but it's ok for me if not moist
Response from Property: 尊敬的貴賓:您好!感謝您選擇入住並花費時間留下寶貴的評價,我們始終致力於為每一位客人提供舒適的入住體驗,您的反饋對我們至關重要,首先,我們非常高興得知您對酒店的地理位置感到滿意,並且能夠通過便捷的共享單車服務輕鬆遊覽周邊旅遊勝地,體驗感很好,同時,對於您在此次入住過程中遇到的不愉快經歷,我們向您致以最誠摯的歉意,關於游泳池關閉未獲通知的情況,我們深刻理解這給您帶來的不便與失望,對於在此事上的溝通疏漏,我們內部核查與整改,關於員工的服務態度,我們同樣對此表示關切,專業的待客之道是我們對員工的一貫要求,我們將以此為例,加強員工的培訓與管理,力求在未來為所有客人提供友善、高效的服務 ,此外,酒店建築確有一定年代,我們感謝您對“如果不潮濕的話,還可以”的包容,我們一直在通過用心的維護來確保客房乾淨、舒適,您的理解對我們來説是莫大的鼓勵,期待您再次光臨桂湖飯店,祝您萬事如意!
Guest User
Classic Elegant Twin Room
Stayed in Apr 2026
Traveling with friends
11 reviews
7.5/10
Posted on May 20, 2026
The hotel is well located. The service is good in the reception and in the inside’s bar.