Hotel Rural Finca la Calera Lanzarote

Careful!! We booked an apar**ent for 2 people at "Finca La Calera" (Lanzarote) from March 14 to 18, with a phone call to the establishment the day before -March 13- at noon to confirm our arrival the next day. Our surprise was that on the 14th, and already at the place, they informed us that they had a problem with the reservation AND THEY OFFERED US TO SHARE AN APAR**ENT WITH TWO LADIES - of course we said no. They find alternative accommodation for us by phone and send us to some nearby apar**ents, to which we head. Initially they would cover the cost of the first night, but once in the new place they confirmed that the minimum stay is two nights, which we paid. We communicated the situation to the regents of "Finca La Calera", and arranged to stay there the night of the 16th and 17th. The next day, on the afternoon of the 15th, we received a call from the establishment "Finca La Calera", telling us that if we met Well, in the place where we are staying, let's stay there... We answer that we want to return to "Finca La Calera"... AND THEY HAD ALREADY RESERVED IT FOR ANOTHER PERSON BEFORE TALKING TO US. Given the situation, and to avoid further setbacks and ensure our stay, we stayed where we were, who luckily had an apar**ent. We then called "Finca La Calera" to give notice and cancel the last two nights. -It is not serious how our reservation has been managed by Finca la Calera. Conclusion: they work with different platforms and award the apar**ent to the highest bidder, even though the reservation was already confirmed, with the detriment that this entails for the client. It is not serious or responsible. We didn't see the rooms, but the access, a stone slope

I arrived and they told me that they would assign me another apar**ent since there were people staying in the one I had reserved. This new apar**ent, in addition to being DIRTY and had the kitchen infested with COCKROACHES. At 01:30 they relocated me. They refused to accept payment by electronic means and DEMANDED PAYMENT IN CASH. They also told me that the sauna service that is included in the price must be paid separately. Not to mention that the WI-FI is non-existent and THEY CUT OFF THE WATER FOR HOURS. On the day of departure there was a problem with the reservation, I asked them for time to contact Booking. Instead they showed up with the new guests at my door and FORCED ME TO PICK UP MY THINGS IN LESS THAN 5 MINUTES. Definitely horror experience on a wonderful island.