Econo Lodge Inn & Suites

Econo Lodge Inn & Suites Reviews

Econo Lodge Inn & Suites

9343 US 49, Gulfport, Mississippi, 39503View Hotel Details
Econo Lodge Inn & Suites
Econo Lodge Inn & SuitesEcono Lodge Inn & SuitesEcono Lodge Inn & Suites
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Econo Lodge Inn & Suites Guest Reviews

3.3/5
3 review
Verified reviews
Location3.3
Amenities3.3
Service3.3
Cleanliness3.3
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Negative reviews(2)
Guest User
Stayed in Aug 2023
Other
1.0/5
Posted on Aug 5, 2023
Let me start by saying I had a very long day of travel yesterday. I was in 4 different airports. It was a 20-hour day. That being said. During one of my layovers, I tried to find a reasonably priced motel in Gulfport, MS for one night. I asked the owner when I checked in at 2 am if I could have a late check out into the afternoon if I were willing to pay an extra fee. He said it shouldn't be a problem to stay until 2 pm or 3 pm for $30 or $40. Keep in mind the room rate is $89.99. I got the key. It was apparent there are people staying here for "extended" periods of time. When I got in the room, I was greeted by the wonderfully working air conditioner. The room appeared ok. I was hopeful. Then I made the mistake of turning the bed down. I was greeted by hair throughout. Let's just say I could tell what ethnicity the night before. Coils and coils of hair. I pulled the comforter down further and there was sand and residue at the foot of the bed. The sheets had not been changed. I went to go to the bathroom. There is mildew growing in several places in the tub. The bathmat was blackened on the edges. And the floor mat towel was dirty. The bathroom doorknob was hanging on the door. The doors throughout were painted but curling at the bottoms more than my hair in the Mississippi humidity. Just when I thought hair was contained to the king-size bed, I was greeted with long straight hair on the bathtub's edge. The pillows on the bed were clean and smelled fresh. I took those 4 pillows and sat in the cool room until morning. As I was sitting there, I began sneezing and coughing. I even got sick. I soon realized that the cold A/C was pumping out mold spores into the air. I did not ask for another room. It was 3 am. I was all in. I sat in the chair and waited it out. The reason I didn't ask for another room. Frankly, I looked around the complex and the entire area looked the same. Could the next room be even worse? I did not want to find out. I am saddened by this review as I always advocate for owners of small businesses rather than corporate giants. This is a lovely couple who owns this place. They work the front desk themselves. I told them about all of what I found. I am not hopeful however even though they were nice. I felt as if they could see 1/100th of what I saw if they inspected a couple of rooms per day for quality control. They offered no refund. No discount. They did say they were sorry. When I left to get a coffee at the Krispy Kreme next door, it appeared to be their vehicles parked out front. They were both BMWs. Cheap motels must still make money in the US. I would not stay at this motel again if I was given a free room. All the best to them.
Response from Property: Dear Adam, Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark. Sincerely, Management Team
Guest User
Stayed in Jun 2023
Family
2.0/5
Posted on Jun 29, 2023
Extremely run down For $156 this was NOT worth it. The beds, linens, towels and toilet were clean. Only thing we needed at this late night with a downstairs room. Pictures posted are from room 112 So much mold and filth. I don't think anything is taken care of. It's a shame as this used to be a great place to stay.
Response from Property: Dear Guest, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team
Guest User
Stayed in May 2022
Couples
4.0/5
Very Good
Posted on May 4, 2022
A last minute trip to the coast had us searching for an inexpensive place to stay for a few days. The hotels along the gulf coast were ridiculously expensive, so we started looking for a room inland. Christina was so helpful and made sure we were satisfied with our room. Nothing fancy, clean comfortable bed, clean bathroom, coffee pot, mini fridge and microwave. One negative: the floor was vacuumed but needed a good mopping.
Response from Property: Dear Guest Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We have addressed your concern regarding the mopping straight to our housekeeping team to ensure that hotel maintains its standard. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Regards, Management team