Home2 Suites by Hilton Gulfport I-10

Overall stay good

The hotel was not very clean. I was there for a week and they change towels and make beds every other day, but never once cleaned my floors. Also, the shower was pretty dirty and never got cleaned. My biggest problem was a noise complaint. I called at 12:30 due to a loud party going on next door and in the hall. The guy working said they had received multiple noise complaints and that he could just come up and check, but couldn’t do anything. When I called again at 1:45 he said that he hoped the morning manager would catch them. At 7??? The morning manager was nice and said that they had received multiple complaints, and gave me details about others complaints. He apologized and said he’d talk to the night manager about how to handle it in the future. When I checked out the GM was there. When I mentioned it, she said I was the only one who had complained and no one wrote it down in the book. The fact that she lied to my face and took no accountability for it was ridiculous. I will need to stay in another long-term property in a few months and will not stay there again. Luckily there is another long stay hotel directly next door and will just stay there.

Very good stay. Kitchener is very convenient. Staff at check in was a young guy. Very polite and efficient. At check out a lady also very nice and great. We got two dogs and the area for pet release has grass and bags with trash cans. Very nice stay. Comfortable beds. Pillow a little too puffy for me but all good. We will be back.

If I could have left 0 stars for this hotel, I would have. It took over 30 minutes to check in. They did not have the type of room we reserved available. Instead got an ADA room right next to the lobby. That in itself, would have been ok, if the room had been decent. The room was filthy. The shower was cracked and full of mold. The bathroom floor felt slimy, even with shoes on. I would have requested a different room, but all of the people in our group were having similar issues. Attempted to discuss with management, but management didn’t seem to be in, and did not call me as requested. Definitely would not stay here again.

When I got to the hotel, I stood at the counter for 5 minutes before I decided to call the front desk, hoping someone would come out and see me. I called the hotel 10 times in a row before a man came out to see that a customer was standing there. He did not apologize, but rather asked, “Checking in?” I got off the elevator and the carpet while walking to my room was disgusting — stains everywhere, food particles — it looked like it hadn’t been vacuumed or the carpet cleaned in months. I got into my room and it smelled extremely musty. There were stains on the couch and the comforter. I ended up calling to request a refund and did not even take my coat off. I felt disgusting when leaving the hotel room. I would not recommend this hotel to anyone. The only plus is it is pet-friendly, but they need to deep clean the hallways regularly and need to ensure the rooms are clean.

Overall great 2 night stay. Only complaint is the pull out bed wasn’t comfortable according to my teenage daughter. Will stay again and bring a memory foam mattress pad next time to try

We generally stay at Home 2 Suites when we travel, we were very disappointed with the cleanliness of this hotel, the carpet was badly stained throughout the hotel, hotel didnt not reflect the cleanliness we have grown to expect while traveling. The location was great, easy to access and close to several eateries.

Great stay but I did see hair in the bathroom sink and floor of the bathroom. Something that could be easily missed and I understand

Our stay was very comfortable and staff was wonderfully friendly.