I arrived about 2 hours after the available checkin time and walked into the room and the bed wasn't made. I had to use the bathroom since I had been on the road for 2 hours and there were towels on the floor. Newton took care of it and cleaned himself. Since I had an event to go to it was ok, but not ideal since I wanted to drop off my things and relax before heading to my event. While I was gone I received a call from him to say the room was cleaned and that half of my money would be refunded. I returned later that night to rest, to park in the back where I didn't feel completely safe, the room was cold and I found the blanket the next day. There was only one towel in the bathroom for the shower which was really tight for someone of my height. Please know that your employees handled the situation the best they could.