Guest User
October 24, 2022
The guy on the night shift responsible of the phone. 19th Oct 2022. My kid brother has booked a room in the hotel and his train was delayed, so I called the hotel to order his dinner. Which, I understand was already too late. However, since my brother is not familiar with Guwahati and is still young, he might have a difficult time to search for restaurants open at the late hour. Upon calling the number provided by on their website and on Google, the guy straight up picked up and said, "uh." Like it was calling a personal number instead of a hotel. Which confused me a little. After being told about the hotel's restaurant being closed, I was trying to understand how we can make the order (meaning, if we can order it after reaching the hotel or before), the guy straight up hung up the call without a single second of consideration. I understand that service providers are usually busy trying to run the hotel and restaurant, but the guy straight up hung up the call half way in between the call, that too after he was done talking. I called back, I asked him for customer service, atleast hear out the customer. He said, he has other customers to take care of and simply hung up the call again. That's twice. It took me by surprise because the hotel is supposed to be of quality and not just some dabba by the road side, the guy has no soft skills and must not be trained in hospitality. Sounded like he owned the street and not just the hotel. More like a **** and non like a service provider. I won't recommend the hotel especially if you are booking for your parents or for office staff during visit. If that is the service provided, I won't want anyone I know, care or respect to face that type of service.