Hotels in Centrum, Hague

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

This hotel is more convenient to stay in The Hague, it is very recommended. In addition to the need to take a car from the hotel to the beach, you can easily reach other places on foot. The hotel service is very good. The check-in staff and the check-out staff are very friendly. A bag of snacks will be given to us every time we leave. A person who lives in his house. The room is very clean, there is no strange smell, the TV can be cast screen, if you want to watch the Chinese channel, just cast the screen. I will definitely stay here next time I go to The Hague~

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

The advantage is the location price, the interior of the hotel is very simple, even a bit rudimentary. But fortunately, the sanitation is not bad, that is, the cleaning is not regular. It is very convenient to travel, it is very convenient to go shopping and visit museums and art galleries

Ontzettend leuk hotel, centraal gelegen in het centrum van Den Haag. Mooie en goed verzorgde kamer, met dito badkamer. Hotelpersoneel heel erg vriendelijk en gastvrij. En speciaal voor Chris en Femke: heel erg bedankt voor het gezellige afzakkertje!

Stayed here for 2 nights recently with my partner. As frequent travelers of netherlands to the various cities including den haag ,we had never stayed here before. Lovely experience overall with very pleasant and friendly staff. We had a garden view room(upgraded as club members) with everything you needed clean comfy bed,safe,big shower with toiletries etc and very quiet at night. Their was a complimentary breakfast included in the rate which was a buffet style but more than adequate with a selection of cold cheeses meats,cereals,pastries,teas coffees orange juice yogurts and boiled eggs. Decent coffee machine. Small little bar on site and ice machine in lobby. .We were given a late check out as we had a later flight which was truly appreciated . Excellently located for busisness or any of the visitor sites in den haag. We would definitely return and recommend.😀

Our bedrooms were clean and comfortable, with very comfortable beds. The hotel is centrally located, the buffet breakfast good. However, rooms overlooking the covered “Passage” shopping arcade have virtually no natural light and are noisy (cleaning starts early in the Passage and piped music is almost continuous when the shops are open!). We had two rooms, one overlooking the Passage and the other on the front of the building, which was slightly smaller but much more comfortable. Most frustratingly, we booked the hotel because it has a car park onsite but when we arrived we were asked if we drove an electric vehicle and told that as we do, we would not be able to use the car park as “electric vehicles are a fire risk”!!! This was particularly irritating because we had mentioned in our booking that we would be driving an EV. Disadvantages: no parking for EVs, rooms overlooking the “Passage” noisy and dark. Advantages: clean, comfortable beds, central.

This hotel would be a wonderful place to stay if it is not during the heat of the summer. The lobby is large and has a lot of character. The breakfast is terrific. The staff is friendly. However, the air conditioning simply doesn't work. And to make matters worse, the windows barely open. The staff tried their best to give me a room with functioning AC, but by the time we were on the third room, I gave up on asking. The final room was slightly better than unbearable in the heat, and they had kindly upgraded me in their effort to find a room that wasn't dangerously hot. Still, the AC really was only slightly functional. Considering that I was on a business trip in which i had brought 7 other people to the Hague and we were all in that hotel, it was not ideal.

The guy working there tonight needs an attitude check. He seems to think he's King Kool himself. I came in late looking to book a room, and they had availability. He said it was past their check-in time but offered to sell me a private. That sounded good, and I asked if they had any in-person discounts. Pretty standard thing to ask for, and I asked for it politely. He went on about how he was making an exception for the late checkout and told me he could give me a ”discount” of X. Well it turns out I had already seen the room selling for less than X on Hostelworld, so I told him I'd like to book it online (once again, politely). Well King Kool felt threatened by that, I guess. I have no idea what he was thinking, because he then told me we ”couldn't come to an agreement” and went on about how he was going out of his way for me... and told me to leave and go to the Ibis! Maybe he didn't like to be exposed for lying about a ”discount.” Dear management: when a customer offers to take a room you're not going to sell tonight, who is doing whom a favor here? Glad I didn't give King Kool any business.

Room (upgrade received as HHonors Diamond member) was very clean and spacious as was the hotel and corridors in general. Executive lounge has a nice terrace and offered a very good variety of food during happy hour. Breakfast buffet is rich and of very good quality. The breakfast room can be very busy but guests can also use additional seating in the adjacent bar, so this is not a problem. The hotel is about 15 minutes walk away from the Binnenhof. Overall one of the best Hilton hotels we have stayed so far.