Yaduo hotel of Hai'an municipal government Guest Reviews
4.9/5
Perfect
1754 review
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Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All Reviews(1754)
Positive reviews(1748)
Reviews with photos/video(140)
Delicious breakfast(297)
Friendly front desk staff(256)
Large rooms(148)
Great air circulation(73)
Convenient parking(73)
Good Internet(70)
Located downtown(39)
Perfect for business trips(29)
Negative reviews(6)
Vanessa - huojiexia
Executive Double Room
Stayed in Apr 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Apr 16, 2023
房间很大很舒服。服务一流,早餐西式选择需要加强。Very big, comfortable hotel room. Walk in shower big enough for two people. Excellent service from the check in staff. Some complimentary drinks in the mini bar fridge, which is very thoughtful. Breakfast needs more choices for Western customers
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Apr 24, 2024
very good
Yuanxiaoniumogutou
Executive Room (2 beds)
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 3, 2023
Family trip came to Hai'an to stay for one night and chose the highly rated Atour Hotel. I was not disappointed. I am very satisfied. The hotel environment is very clean and tidy. We stayed on the fifth floor, which is just on the same floor as the gym, laundry room and restaurant. You don’t need to go downstairs to pick up food delivered to your door. You can meet all your needs in the room. Parking at the hotel’s entrance is also very convenient. The service from the lady at the front desk is very good. There is also supper porridge at 9:30 in the evening. The next time I come to Hai’an, I will choose Atour Hotel 👍
Original TextTranslated by Google
Response from Property: Thank you for your comments. Atour adheres to the neighborhood service and insists on rejecting mediocrity. From the site selection to the facilities, the hotel embodies the characteristics of nature, tranquility, freshness and simplicity. We want to give every guest who meets Atour a special experience. The warmth of home~
Anonymous User
Executive Double Room
Stayed in Mar 2023
Couples
9 review
3.5/5
Posted on Mar 24, 2023
First of all, the new store opposite downstairs opened, and the sound insulation was very poor until the afternoon when the gongs and drums were beating.
Secondly, the mop that we just cleaned the room was not cleaned, and the smell was very bad
After negotiation, we changed the room, but the bathroom still has a slight smell
Original TextTranslated by Google
Response from Property: Dear friends, hello. Thank you for your choice and trust in Duoer, and I also apologize for the bad experience I gave you. With the support of you and the majority of friends, all partners of Hai'an Duoer and Atour Hotel will definitely work harder and treat each customer with heart, and do better with heart. First of all, I am sorry that the hotel is facing the sound of gongs and drums from shops affecting your rest. It is relatively close to the hotel and the sound of drums is loud. We communicated with it that day to reduce the sound appropriately; secondly, we have checked again for the smell of the room . Because cleaning agents are used when cleaning the room, vinegar is used to clean the kettle, etc. I don't know if there is a certain smell or some residual smell after cleaning. In short, Duoer sincerely apologizes for bringing you a bad experience. Duoer has conducted investigation and communication based on your feedback, and strengthened its attention and attention to related work. Thank you again for your stay. If you have any questions during your stay, please feel free to give us feedback and serve you wholeheartedly. We look forward to bringing you a pleasant stay experience. Thank you again for your visit and look forward to your next stay.
Guest User
Executive Double Room
Stayed in Jan 2023
Other
1 review
3.7/5
Posted on Jan 29, 2023
The hotel is advertised as non-smoking, but I don't know if the front desk has reminded the guests not to smoke in the room. At least when I went to check in the room, the guest on the opposite side of the same floor who lived in the hotel smoked and opened the door to let the smoke flow into the corridor. As a pregnant woman, I felt very bad. And when arranging the room, whether it can be considered to avoid these poor quality smokers and stay away from the smoking environment. The sanitation of the hotel room is very good, the overall is relatively clean, and the hot water is also very powerful, but the air conditioner in the room, although the warm air is blowing, it takes a long time to feel the warmth in the room. I don't know if it is because the weather is too cold or The wind direction of the air conditioner can't be controlled downward or for some reason, it's not so warm.
Original TextTranslated by Google
Response from Property: Dear friends, hello. Thank you for your choice and trust in Doer, and I also apologize. With the support of you and the majority of Doer friends, all partners of Doer will definitely work harder and treat every customer with heart. Thank you for your affirmation of our hygiene and hot water. Duoer attaches great importance to every customer's feedback and comments. The praise received by Duoer is the recognition of our dear friends of Duoer, and the efforts of Duoer's partners every minute and every second every day. Seeing your comment, Duo'er felt heavy and couldn't sleep all night. Duoer attaches great importance to your feedback and has started to investigate your feedback. Each of our aunts will deal with odors when cleaning the room, and there are no-smoking stands on the bedside. They will ask them to tell the guests that smoking is prohibited immediately. During the National Day, the auntie needs to clean the room a lot. She may be negligent for a while and did not pay attention to the smoking situation of the guests in time. Ashamed and sorry. The engineering partner has been arranged to investigate again and deal with it in a timely manner. I look forward to your coming to Hai'an to stay at Atour next time. If you have any questions during your stay, please feel free to contact us and serve you wholeheartedly. We will try our best to do better. Thanks again for your feedback and sorry again. Duoer looks forward to your coming again! Looking forward to meeting you again!
Chendahengheng
Jimu Double Bed Room
Stayed in Feb 2023
Couples
46 review
3.5/5
Posted on May 16, 2023
Five-star environment, four-star hardware, and two-star service.
Original TextTranslated by Google
Response from Property: Dear friend, hello! Thank you for staying at Atour Hotel Haian, and thank you for your support. Sorry to bring you a bad experience. Seeing that you checked in in February, I really hope to get in touch with you so as to understand what is wrong with Duo'er's work. We will try our best to correct it and do it better. Every city always has a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope Duoer is the warmest and most unique one in your memories! welcome next time.
Guest User
Jimu Double Bed Room
Stayed in Oct 2022
Business travelers
1 review
2.0/5
Posted on Oct 27, 2022
It's not the first time I've stayed at Atour. Hai'an's house is a bit different, not as good as the one I lived in before. The sound insulation of the room is not very good, and there are dirty stains and hairs on the sofa, which suddenly poked clean freaks. The most uncomfortable thing is that the front desk of the hotel should be well trained. As a business trip, the time is planned. To understand the release and control policy under the epidemic, we should inform in advance, instead of asking for this and that, and asking how to solve it is not specific.
Original TextTranslated by Google
Response from Property: Dear friends, hello. Thank you for your choice and trust in Duoer, and I also apologize for the bad experience I gave you. With the support of you and the majority of friends, all partners of Hai'an Duoer and Atour Hotel will definitely work harder and treat each customer with heart, and do better with heart. Duoer attaches great importance to your feedback and has started to investigate your feedback. Thank you very much if I can get in touch with you to understand the relevant details and situation. 1. Due to the recent outbreak in Hai'an, Duo'er strictly follows the epidemic prevention policy and apologizes for the inconvenience caused to you. For guests who come to Haian from outside, the policy is that the local prevention and control center arranges personnel to conduct landing inspections and check nucleic acid reports at highway intersections, high-speed rail stations and other entrances; 2. Customers who enter Haian only need to provide their health code and schedule You can check in with the code and the landing inspection certificate at the entrance. 3. Previously, some customers reported that the relevant policy of landing inspection was not seriously implemented at the entrance of Haian, and there was no 24-hour nucleic acid testing point at the same time. As a result, some customers could not provide the landing inspection certificate when they came to the store, which also brought troubles to Doer. About last week, after a customer drove into Haian by himself, he arrived at the door of the hotel and made a reservation. After arriving at the hotel, it was early in the morning, and there was no place to implement the landing inspection, and it was impossible to check in according to the policy. After receiving customer feedback, several partners communicated with 12345, the prevention and control center, and the People's Hospital for nearly an hour, and finally assisted the customer in landing inspection and check-in. 4. Through active efforts, the problem of landing inspection has been solved, and a 24-hour nucleic acid testing point has been set up 50 meters away from the hotel. 5. For customers who have reservations, partners will arrange a certain time for pre-arrival care and inform the epidemic prevention policy. If it is true that the partners are negligent, I sincerely apologize for this, and the partners will do a good job in this matter. 6. I am deeply ashamed and sorry for the sofa stains you reported. The housekeeping partner has been arranged to check all the rooms again and deal with it in a timely manner. Looking forward to your coming to Hai'an to stay at Atour next time. If you have any questions during your stay, please feel free to contact us and serve you wholeheartedly. Partner column song very much hopes to get in touch with you, including your feedback on the sound insulation problem, to understand the specific situation, we will try our best to do better. Thanks again for your feedback and sorry again. Duoer looks forward to your coming again! Looking forward to meeting you again!
Xinanxiaozhu
Superior Double Room
Stayed in May 2022
Business travelers
330 review
2.2/5
Posted on Jun 14, 2022
how to say
Newly opened hotel decoration okay
But the newly opened hotel has a peculiar smell of decoration
don't like it very much
But there is no way, there are relatively few choices in Haian
breakfast is ok
Original TextTranslated by Google
Response from Property: Dear friends, hello. Thank you for your choice and trust in Doer, and I also apologize. With the support of you and the majority of Doer friends, all partners of Doer will definitely work harder and treat every customer with heart. Thank you for your affirmation of our decoration and breakfast. At the moment of the epidemic, the hotel industry is facing unprecedented difficulties and challenges. Duoer attaches great importance to every customer's feedback and comments. The praise received by Duoer is the recognition of our dear friends of Duoer, and the efforts of Duoer's partners every minute and every second every day. Seeing your comment, Duo'er felt heavy and couldn't sleep all night. Regarding the odor of decoration you mentioned, in order to provide customers with a good living environment, Duoer has done formaldehyde and odor removal work during the preparation period. The hotel regularly checks to avoid the occurrence of peculiar smell. I am very sincerely looking forward to getting in touch with you (I am Lan Ge, and I am very much looking forward to your calling the front desk of the hotel to contact me) to understand the specific situation so that we can improve or whether there is any misunderstanding. At the same time, we invite you to stay at Atour again and give us a chance. If you have any questions during your stay, please feel free to use the room to dial 0 to the front desk. We will be happy to serve you so as to give you a good check-in experience. Judging from your comments, you are very similar to a colleague. If you are a colleague, please hold your hands high. At the moment of the epidemic, the hotel industry, like many, many industries, is very difficult. We hope that our hotel industry can work together to provide customers with more peace of mind and better accommodation environment and services. It is Duo'er's honor to provide customers with considerate services like neighbors. Duo'er still has shortcomings, but will not stop working hard and making progress. May every thoughtful movement and every caring word of Duoer add beautiful embellishments to your journey! Your satisfaction is our best affirmation and encouragement. We are always ready and look forward to seeing you again! I wish you and your family happiness and success in your work!
Anonymous User
Superior Double Room
Stayed in May 2022
Friends
7 review
4.0/5
Very Good
Posted on Aug 14, 2022
It's very good, but the door was opened in the morning, and the others were okay. In the end, other solutions were given, and it was solved. The location is okay and it's more convenient to eat around!
Original TextTranslated by Google
Response from Property: Dear Doer, it is the greatest honor of Doer to meet you. When I saw your comment last night, I am deeply sorry, deeply blamed myself, and couldn't sleep at night. Seeing that the system shows that you checked in in May, have you checked in recently? I don't know who you are, but I look forward to getting in touch with you, understanding the situation at that time, and discovering problems in the process. I would like to extend my sincere apologies to you. We look forward to your contact with us, and contact our partner column song through the main station phone. Duoer is committed to providing guests with a comfortable environment and humanized professional services. The hotel adopts a fashionable and novel design concept, and the bathroom with dry and wet separation brings greater convenience to the double occupancy guests. In addition, Duoerjia also has a free self-service laundry room (oxygen bar) and a 24-hour gym (sweating), providing business travelers with residences that better meet their individual needs. If we meet again, Duoer hopes to give you a different experience!