Wyndham Hotel (Donghu Qilou Old Street Store)

Wyndham Hotel (Donghu Qilou Old Street Store) Reviews

Wyndham Hotel (Donghu Qilou Old Street Store)

Wenderson Hotel, No. 15 Haifu Road, Meilan District, Haikou City, Hainan Province, Meilan District, Haikou, Hainan, ChinaView Hotel Details
Wyndham Hotel (Donghu Qilou Old Street Store)
Wyndham Hotel (Donghu Qilou Old Street Store)Wyndham Hotel (Donghu Qilou Old Street Store)Wyndham Hotel (Donghu Qilou Old Street Store)
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Wyndham Hotel (Donghu Qilou Old Street Store) Guest Reviews

4.7/5
Outstanding
1130 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1130)
Positive reviews(1107)
Reviews with photos/video(516)
Friendly front desk staff(233)
Convenient parking(124)
Easy to get around(104)
Many amenities(80)
Delicious breakfast(80)
Would stay again(44)
Awesome gym(21)
Located downtown(12)
Negative reviews(23)
sliceoflife
Comfy Queen Room
Stayed in Apr 2024
Solo travelers
22 review
3.5/5
Posted on May 1, 2024
I wouldn't recommend this hotel for foreigners, the staff had no idea how to process a booking for a Foreigner and I ended up behind the desk doing it myself. The breakfast was fine but there were no tables as the room was too small. The room itself was fine, the bed was comfortable, the other people were really noisy so I didn't get much sleep.
Response from Property: Dear guest, we are proud and happy to see you spend a wonderful night in Xiao Wen's home! One third of a person's life is spent in bed. Whether you are satisfied with your stay in the hotel and whether you sleep comfortably or not, the bed is a big factor. I can confidently tell you that our beds are carefully selected to ensure that every guest has a comfortable stay experience. Thank you again for your affirmation and support. All the staff of Xiao Wen welcome you to visit again!
Jacelyn
Business 2-bed Room
Stayed in Mar 2024
Family
3 review
1.5/5
Posted on Mar 17, 2024
Despite booking a room designated for four people, we were surprised to find only two single beds provided. Upon inquiry, we were informed that this was indeed their designated room for four individuals. This discrepancy left us utterly perplexed and disappointed. Additionally, our stay was further marred by inadequate amenities. Despite our reservation for four guests, we were initially provided with amenities catering to only two individuals – two bath towels, two toothbrushes, and two pairs of slippers. We had to bring this to the attention of the receptionist to ensure we received the appropriate provisions for all four guests. Such oversights detracted from the overall experience of our stay.
Response from Property: Thank you for choosing our hotel and taking the time to share your stay experience here. We are very sorry that this stay did not meet your expectations. The hotel will strengthen the service training of hotel staff to avoid such incidents from happening again. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
HCYeo
Business 2-bed Room
Stayed in May 2024
Travel with friends
3 review
3.2/5
Posted on May 5, 2024
The location was ok but DiDi will not stop at the hotel. You will need cross the motorist lane to get on and off the car. If you looking for night market, this hotel not walking distance to any. The security of the hotel is not so strict so you will see non-guest of the hotel entering the hotel entrance. Also, we believe they will go to the room level as well because we received adv under the door. The front desk staff not very sure on the check in for oversea guest, it took quite awhile for you check in as compare to other hotel we stayed in China.
Response from Property: Dear guestsHello! Firstly, thank you very much for choosing to stay at the Wyndson Hotel. Your arrival is our honor, and we sincerely apologize for any unpleasant incidents that occurred during your stay. It is our hotel's fault. I sincerely apologize to you here. After this incident occurred, our relevant departments conducted strict training to prevent it from happening again to the greatest extent possible. We also hope that you will have a more enjoyable experience when you stay at the Wyndson Hotel next time. Thank you again. Wishing you a more enjoyable journey!
Guest User
Deluxe Parent-child Room
Stayed in Mar 2024
Family
2 review
4.2/5
Very Good
Posted on Mar 7, 2024
Room is big, bed is comfy , nice tv screen, hotel location near qilou old street about 5min by Didi
Emily Balagat Verdadero
Business 2-bed Room
Stayed in Dec 2023
Family
3 review
4.0/5
Very Good
Posted on Dec 26, 2023
The hotel is great, small but clean. The staff are hospitable and friendly,if you’re a foreigner it takes so much time ti check-in
SHIAUWAN
Comfy Queen Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Good Services
Guest User
Superior Queen Room
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 23, 2023
h 服务:ok so
Response from Property: [Free parking/gym/self-service laundry room/smart Xiaodu] A simple affirmation, Xiaowen has received satisfaction and praise from friends. We will try our best to do better and verify its unique value from time to time. We look forward to your visit again Come!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Very good. I traveled with my children. It is a very satisfactory hotel. The service is very warm. The surrounding area is very convenient. You can walk to the arcade. The parking lot is also very convenient.
Original TextTranslated by Google
Response from Property: {Free parking/self-service laundry} Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiao Wen will be the warmest and most unique one in your memory! Come back to Xiao Wen's home often, and wish you: well!
Guest User
Business 2-bed Room
Stayed in Aug 2024
Family
18 review
4.7/5
Amazing
Posted on Aug 20, 2024
The twin room we booked is not big. The layout and color matching of the room are consistent with the pictures. The bathroom is separated. Washing face, taking a shower and going to the toilet do not disturb each other. However, there is no place to put clothes in the shower room. Opening the shower door is outside. How to put clothes and put them on after taking a shower! The disposable toothbrush handle is comfortable and has soft bristles. It is very comfortable to brush and does not shed hair. It is impressive! The self-service laundry room has two washing machines and two dryers. The drying area is outdoors. The clothesline is made of iron. At least put a few hangers. There is no one. When collecting clothes, I found that there was rust on several clothes! The waiter's attitude is sincere and enthusiastic. He will answer any questions and respond to any requests!
Original TextTranslated by Google
Response from Property: Hello! ~ First of all, thank you very much for your objective evaluation of this hotel, and thank you for your tolerance and understanding! I'm sorry that your stay experience was not good due to some details. Xiao Wen is deeply sorry! The store manager has followed up and implemented the relevant rectification plan as soon as possible. Regarding the clothes drying area you mentioned, we will arrange to check and replace the new clothesline. Warmly remind you that the clothes drying area is on the large balcony outside the restaurant, where the sunshine effect is better, and there are two large racks for drying clothes; the area you use is the staff area, which may be smaller. If you need extra hangers, please feel free to contact the front desk and we will deliver them to your room. Regarding the problem of placing clothes in the shower, we will feedback to the company to see how to change the design to provide a more convenient stay experience. Thank you again for choosing to stay at the Windson Hotel. If you have any needs or questions, please feel free to contact the front desk. The hotel staff will serve you wholeheartedly!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The location of the hotel is very good, close to the airport, and it is very convenient to take a taxi. We can go to the high-speed rail station very quickly from here, which is only a ten-minute drive. It is very convenient. There is also a parking lot in the city center, which is good. I will come back to stay next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
This is a very nice hotel. The room is spacious and bright, and the bed is comfortable, which allows me to enjoy a good sleep. The staff is enthusiastic and the service is warm. The location of the hotel is also very good, with convenient transportation and many attractions nearby. In short, I like this hotel very much
Original TextTranslated by Google
Response from Property: {Free parking/self-service laundry} Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiao Wen will be the warmest and most unique one in your memory! Come back to Xiao Wen's home often, and wish you: well!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Very good, booked for a friend, very satisfied with the stay, there is a parking space in the downtown area, the room is also good, very new, smart control. It's just that the hair dryer is not very accustomed to the sensor, the hygiene is very clean. The service is also very enthusiastic, all kinds of introductions, very attentive! Thank you. Recommend friends to stay next time. 👍👍👍
Original TextTranslated by Google
6/8
Response from Property: {Free parking/self-service laundry} Dear guests: Thank you for choosing us and supporting the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Environment: The environment is good, it looks quite new. I asked the front desk and they said it has been open for one or two years. Overall it is pretty good. Facilities: Voice control in the room, and a robot to deliver food. It feels okay by the road, not noisy, and quite quiet. After all, it is in the city. There are parking spaces. It is very convenient for me. Hygiene: The hygiene is okay. I took a rough look. There is basically nothing, maybe I am not particularly picky. It feels very clean! Service: The service is very enthusiastic, the introduction is quite comprehensive, follow the instructions of the front desk and walk to the Qilou Old Street, which is not far away. Overall very satisfied!
Original TextTranslated by Google
Response from Property: {Free parking | Self-service laundry} Dear guests, hello! Thank you very much for choosing to stay in our hotel and thank you for your five-star review! Wenderson Hotel has always been committed to providing guests with a high-quality and warm stay experience. Thank you for your detailed review. Welcome to visit us again. I wish you a happy life!
Guest User
Comfy Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The hotel environment is very good, it is quite new, the service is very good, the front desk and the room aunt are very enthusiastic, the room is not very big, but I live very well, all are Xiaodu voice control. The best thing is that it has its own parking lot, which is a plus. It would be better if there were more breakfast varieties. Overall, I am very satisfied! It is also very close to Qilou Old Street. I will stay here again next time.
Original TextTranslated by Google
6/7
Response from Property: {Free parking | Self-service laundry} Dear guests, hello! Thank you very much for choosing to stay in our hotel and thank you for your five-star review! Breakfast also has freshly cooked noodle soup and noodles. You can tell the restaurant staff to cook for you. Windson Hotel has always been committed to providing a high-quality and warm stay experience for our guests and friends. We sincerely welcome you to come again. I wish you a happy life!
Guest User
Featured Room (Double bed)
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Very good! In the downtown area, there is a parking lot behind where you can park, but the guide sign is not very big, at the entrance of a box. The girls at the front desk are very enthusiastic and introduced all kinds of delicious places in Haikou. It takes more than ten minutes to walk to Qilou Old Street from here, which is very convenient. There is also a washing machine and dryer, so I washed clothes. I booked a projection room, but I didn't feel anything about the screen, but I felt that the sound effect was quite good! Overall, it's good, the hotel feels quite new, the price is OK, good reviews!
Original TextTranslated by Google
6/9
Response from Property: {Free parking | Self-service laundry} Dear guests, hello! Thank you very much for choosing to stay in our hotel and thank you for your five-star review! The hotel parking lot is just 20 meters away from the main entrance, very close. Wenderson Hotel has always been committed to providing a high-quality and warm stay experience for our guests and friends. The projection effect of our home is very nice! We sincerely welcome you to come again. I wish you a happy life!