Green coconut boutique Apartment Hotel (Haikou Meilan Airport)

Green coconut boutique Apartment Hotel (Haikou Meilan Airport) Reviews

Green coconut boutique Apartment Hotel (Haikou Meilan Airport)

Shop 9-S108, Greenland Fanhuali Residential Community, Haikou, ChinaView Hotel Details
Green coconut boutique Apartment Hotel (Haikou Meilan Airport)
Green coconut boutique Apartment Hotel (Haikou Meilan Airport)Green coconut boutique Apartment Hotel (Haikou Meilan Airport)Green coconut boutique Apartment Hotel (Haikou Meilan Airport)
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Green coconut boutique Apartment Hotel (Haikou Meilan Airport) Guest Reviews

4.4/5
333 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(333)
Positive reviews(322)
Reviews with photos/video(50)
Easy to get around(39)
Close to airport(37)
Classy environment(36)
Quiet & comfortable(22)
Large rooms(16)
Friendly front desk staff(14)
Convenient for shopping(12)
Many dining options(9)
Negative reviews(11)
Glaude Philippe Fernand J
Premier Queen Room
Stayed in May 2022
Family
2 review
3.5/5
Posted on Jun 7, 2022
Room are clean and confortable. Personals are helpful and the service is really good. To be recommended
Jai Roa
Premier Queen Room
Stayed in Feb 2022
Business travelers
28 review
4.2/5
Very Good
Posted on Feb 10, 2022
You get what you pay for. We choose this hotel as we are only staying for 12 hours. Our flight is early the next day. There is a mall close by 5 minutes walk. The surrounding is clean.
Response from Property: Thank you for your comments, your satisfaction is our biggest support, welcome to your next visit
traveleranahit
Deluxe Double Room
Stayed in Feb 2022
Solo travelers
21 review
4.5/5
Great
Posted on Feb 9, 2022
Hotel is close to the airport, reception is friendly, rooms are comfortable, but during cold weather there is no AC which will make room warm
Response from Property: Thank you for your comments, your satisfaction is our biggest support, welcome to your next visit
Guest User
Premier Queen Room
Stayed in Feb 2024
Couples
37 review
5.0/5
Outstanding
Posted on Feb 18, 2024
It was a very good experience. The room was clean and the bed sheets were of good quality and made of pure cotton. It's very close to Meilan Airport, so a taxi is reimbursable. The community environment is very good. There is a market nearby. High cost performance, and the front desk staff's service is warm and thoughtful. 
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Sherrycool
Premier Queen Room
Stayed in Feb 2024
Family
14 review
4.0/5
Very Good
Posted on Feb 14, 2024
The hotel is an apartment-style hotel, with a room, a bathroom and a kitchen, and the place is very large. It is 45 square meters, has a balcony and a washing machine, but no refrigerator. The facilities are in the community. Still clean and tidy. Because I had an early flight, I was told that there was a drop-off service, but who knew that when I checked in, I was told that there was no airport drop-off service. Because it took a long time to reserve a car during the New Year period. It is relatively close to the airport, so be careful if you have an early flight. There are many restaurants nearby, and ** can also deliver food quickly. I only stayed one night to catch my flight, so it was okay!
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6/9
Jingerxingjian
Deluxe Suite
Stayed in Jan 2024
Business travelers
90 review
5.0/5
Outstanding
Posted on Jan 6, 2024
The room is quite big and the environment is good
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Response from Property: Thank you for your affirmation of Green Coconut Hotel. We will always adhere to our original intention of serving everyone and welcome you to visit us next time.
Guest User
Deluxe Suite
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 4, 2023
The room is very clean. It is very good for elderly people with children. The bathroom and kitchen are very clean. There is also a pick-up service. It is very close to the airport. There are large supermarkets and fast food nearby. There is a hotel street just a few hundred meters away. It is very convenient.
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Response from Property: Thank you for your affirmation of Green Coconut Hotel. We will always adhere to our original intention of serving everyone and welcome you to visit us next time.
Yuemianxian
Premier Twin Room
Stayed in Sep 2023
Friends
3 review
5.0/5
Outstanding
Posted on Sep 5, 2023
The location is easy to find, and it's close to the airport. It only takes 10 minutes to get there by taxi, so I, a road junkie, found it without any trouble. It is quite quiet in the community. The environment is better than expected. The room is spacious and bright. The room is very clean and the bedding is also very clean. It makes you feel at ease. The facilities in the room are very complete, including air conditioning, TV, water heater, etc. , it was a very comfortable stay. The lady at the front desk and the owner were also very nice. I accidentally overslept, and the lady at the front desk readily said that I could reasonably delay my check-out time (if it did not affect the next check-in, I would postpone it) An hour is really appreciated). Any problems are solved in a timely manner and responses are timely. I will choose to stay here next time I come back. I wish the store a prosperous business!
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Response from Property: We are encouraged by your praise! We will continue to serve attentively as always, and hope you can find more surprises next time you come!
Guest User
Premier Twin Room
Stayed in Jul 2023
Family
2 review
2.0/5
Posted on Jul 5, 2023
It’s hard to describe in one word, so I don’t want to say more, but thank you for Ctrip’s service!
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Response from Property: The fare will be refunded within 1 to 3 working days. When checking out on the same day, the front desk does not have the authority to refund on the spot. We hope you understand our work process. When the platform contacted us in the afternoon, the refund was made in time. Thank you.
Guest User
Deluxe Double Room
Stayed in Jan 2023
Couples
7 review
2.7/5
Posted on Jan 3, 2023
In Hainan in January, the air conditioner did not heat the room, and the room was so cloudy and damp that it was really difficult to sleep. I redeemed points on Ctrip for two points to check out, but I was still kicked out at 12 o'clock.
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Response from Property: Dear guests, after 12 noon, we will routinely ask everyone if they want to renew their room. If they do not renew their room, members can delay check-out until 2:00. If there is a problem with the tone of our staff, we will criticize and correct it. Hope you can understand! Most of the weather in Hainan does not require hot air. I did not take into account the individual cold weather at that time. I am very sorry!
Anonymous User
Deluxe Double Room
Stayed in Oct 2022
Business travelers
3 review
1.0/5
Posted on Oct 29, 2022
Let’s not talk about the hotel’s lack of electricity. I can’t think of anyone who could issue me an invoice with 4 wrong letters. On the day I checked in, I asked them if they wanted to open it on the same day. They told me to wait until I left the hotel and it would be opened shortly. Okay, I made an appointment with them to drop off at the airport at 5 o'clock, but when I went to check out, I was told that the boss had taken the car away and couldn't deliver it to the airport. At that time, I took a taxi in Didi, and the person on duty issued me a ticket, but the ticket was not issued. The car arrived and was waiting for me. After driving, I quickly got on the car and left. When I found out that the ticket was wrong, I went to them and said, the person on duty asked me to verify it on the spot. I told him that you have it at the front desk. Monitoring, you can see whether they asked me to verify it. Next, I was shocked. They said I didn’t know what monitoring was. In this wave of operation 666, I was asked to pay the postage for re-invoicing and mailing. First of all, you did not keep the promise and made an appointment to send it to the airport. You refused to send it and asked me to take a taxi myself. Secondly, I am not responsible for the wrong invoice. Finally, if it is true that you asked me to verify it on the spot, I will admit it. What did you do? I took a taxi and they asked me to reimburse the amount, but the premise is that I have to give a five-star review. If something like this happened, you still want a five-star review from me, ha! I gave you taxi money, why did you open your mouth? Really....
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Response from Property: I am very sorry that so many unpleasant things have happened. I am the hotel manager: I formally apologize to you on behalf of the hotel and the employees who failed to provide good service. We will strengthen employee training and improve business capabilities so that this kind of thing will not happen in the future. At the same time, we hope everyone will continue to like us and support us! The fire of service is burning brightly, we are waiting for you!
Guest User
Premier Queen Room
Stayed in Jan 2024
Family
3 review
2.2/5
Posted on Jan 28, 2024
Just very average
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Guest User
Premier Queen Room
Stayed in Mar 2022
Family
4 review
1.0/5
Posted on Mar 3, 2022
I booked two rooms and were placed in two buildings. I have to say that the environment is very poor... It was written about airport drop-off service. I asked the front desk before checking in and they said there was airport drop-off service. When I left, the front desk said there was airport transfer service. But it didn't say that there was no charge, but that you had to pay. Because I was in a hurry to catch the bus... I had to pay... Ctrip's customer service was really great... they kept following up on the matter and refunded the advance payment.
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Response from Property: Green Coconut Hotel is an apartment hotel developed by Greenland Group. When the occupancy is tight, if the guests do not indicate that they are together, we may open the rooms on different floors. We provide free pick-up service and charge for drop-off. 15 yuan. There is a notice at the front desk. We are also on call for temporary use of the car. When you and the surrounding merchants complain about not being able to borrow the cartons, we will find someone to move the cartons for you. It is very convenient to take a taxi here. If you are in a hurry to catch a car. The platform helped you advance the fare. It is recommended that the platform contact us for reimbursement.
sammylao
Premier Queen Room
Stayed in Feb 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 4, 2022
Because the nucleic acid test report did not come out that day, I couldn’t get on the plane that day. As you can imagine, I was in a bad mood. In addition, I brought my child, dragged 2 boxes of luggage, and a box of fresh chickens and ducks prepared at home. I called several hotels and they didn't have a refrigerator to freeze the chicken and duck. Finally, I called the Green Coconut Hotel with hope. The staff was very welcoming and patiently helped me solve the problem of the refrigerator. This is the warmest thing for me that day. One day, it relieved my mood at that time, and also arranged a pick-up and drop-off! The best place to stay temporarily, thank you very much for meeting such a good staff in the new year! Give 5 points like 😍🥰
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Response from Property: Thank you very much for your praise. The thoughtful service concept will always be there. At the same time, the free pick-up and drop-off will always be maintained. I wish you a happy new year! welcome next time
Guest User
Premier Queen Room
Stayed in Oct 2021
Business travelers
15 review
4.7/5
Amazing
Posted on Oct 20, 2021
Clean, sanitary, big room. The neighborhood environment is good. convenient. It's a pity that there is no shuttle. But the bus is also convenient, 2 yuan to the airport. Room service is good!
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