Haikou Xinyuan Hot Spring Hotel Reviews

Response from Property: 親愛的客人，您好！非常感謝您選擇入住海口鑫源温泉大酒店並細緻分享體驗。鑫源在對客服務中，一直秉承“不斷服務創新，產品創新理念”，為客人提供更加完美的住宿體驗，讓每一位客人滿意是我們的宗旨，盡最大的努力去滿足。小姑娘是新來的員工，對搭配的非房產品不是很熟練，後續我們也會加強員工對產品知識的培訓~您的提醒非常重要，我們會更加重視服務細節與接待一致性，期待下次為您帶來更順暢貼心的入住體驗。

Response from Property: 【市中心温泉/機場巴士始發站/地理位置優越/設施齊全】尊敬的賓客您好，非常感謝您真心實意的認可，小鑫真的非常的感動！酒店是機場穿梭巴士一號線始發站，於早上06:00-晚上21:00，每半小時一班，讓您入住放心，交通無憂；小鑫的温泉水來自地下830米深處開採的火山巖溶地下温泉，温泉水引入每間客房，客人置身客房便可獨享天然温泉私湯之愜意~ 另外我們毗鄰明珠廣場、望海國際廣場、日月廣場免税店，與美麗的“人民公園”隔街相望，周邊環境吃喝玩樂應有盡有！ 入住期間您有任何疑問都可以聯繫酒店前台同事， 我們以“ 家人愉悦的心情” 至上，我們用最貼心的温暖服務去感動。小鑫在此願您未來的旅途，如星辰般璀璨，如清風般自在~

Response from Property: 【830-Meter Deep Hot Spring/Bathtub Bath/Convenient City Center】Dear Guest, we are grateful for the opportunity to meet you in Haikou and for your positive feedback. Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. The slightly alkaline water is rich in various minerals and trace elements, providing soothing, calming, moisturizing, hydrating, anti-inflammatory, and anti-aging effects to the skin, leaving it feeling smooth after bathing! We have introduced hot spring water into every guest room. Rooms with bathtubs also offer rose-infused baths with mugwort, milk, etc., and provide disposable bath liners and disposable bath underwear for your peace of mind and convenience! Meeting you is fate, and we cherish every precious moment, wanting only to leave you with the best as a precious memory.

Response from Property: Dear Guest, thank you for choosing Hainan Xinyuan Hot Spring Hotel and sharing your valuable experience. We are delighted that you appreciated our other services and facilities such as the refrigerator. We sincerely apologize for any inconvenience caused by the bed linen issue. Regarding bed linen changing, the hotel strictly adheres to a "one guest, one change" standard; for guests staying consecutively, the sheets are typically changed every three days to ensure a balance between environmental protection and comfort. However, if you require more frequent changes, simply inform the front desk, and we will arrange it for you immediately. Our failure to promptly understand your needs in this instance reflects a shortcoming in our communication and proactive service. We will strengthen room inspections and proactive inquiries in the future, and we also suggest you contact the front desk at any time during your stay; we will respond promptly. Thank you again for your feedback, and we look forward to providing you with even better service on your next stay. We wish you a pleasant stay!

Response from Property: 【Haikou Highlights/Evening Hot Spring Bath/Relaxing Sleep】Dear valued guest, thank you for choosing Xinyuan Hot Spring Hotel and for leaving us a 5-star review and sharing your wonderful experience. Here are some tips for exploring Haikou: During the day, take a stroll through Haikou People's Park opposite the hotel. Breathe deeply in the shade and morning light, feeling the vibrant pulse of this southern city and the relaxed, energetic atmosphere of its streets. In the afternoon, step into the Qilou Historical and Cultural District—lined with old buildings in the Nanyang style, Hainan intangible cultural heritage, authentic cuisine, and popular photo spots are all hidden in these old-world streets, perfect for leisurely exploration. In the evening, head straight to the Haikou University Night Market, where local Hainan flavors meet snacks from all over the world, offering a satisfying and lively experience. At night, visit Holiday Beach, Bund No. 1, or the Sports Library to feel the gentle sea breeze and watch the changing lights on the steps, creating a dazzling nightscape along the coastline. Back at the hotel, I finally immersed myself in the natural hot spring, drawn from 830 meters deep indoors, letting the warm waters wash away the day's fatigue and ensure a restful night's sleep. —From dawn till dusk, a Haikou journey filled with breath, flavor, lights, and warm hot springs~

Response from Property: Dear Guest, thank you for choosing our hotel and sharing your detailed experience! We sincerely apologize for the discomfort caused by the dampness and musty smell in the room and hallway due to the recent heavy rainfall. This is indeed an area where our older hotel needs continuous improvement. We will strengthen ventilation, dehumidification, and cleaning and maintenance to improve the environment. Additionally, the hotel has dehumidifiers available to address this issue; please contact us anytime if needed to arrange one. We are also delighted that you enjoyed our natural hot spring water and daily hot spring bath service, which provided you with a truly excellent value experience – a great affirmation for us. The vibrant atmosphere of the old town is a unique charm of Haikou, and we are glad you enjoyed it. We look forward to serving you again when you visit Haikou, and we will strive to make your stay even more comfortable! We wish you a pleasant journey and all the best.

Response from Property: [Hotel is the starting point of Airport Shuttle Bus Line 1 / Fully equipped / Convenient transportation] Dear guest, thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. Seeing your satisfaction and affirmation truly touches us. The hotel is the starting point of Airport Shuttle Bus Line 1, with buses running every 40 minutes from 6:00 AM to 9:00 PM, ensuring a worry-free stay and convenient transportation. Furthermore, Xinyuan is a rare hot spring hotel located in the city center, adjacent to Mingzhu Square, Wanghai International Square, and the Riyue Square Duty-Free Shop, and across the street from the beautiful People's Park. An 830-meter deep natural hot spring is directly piped into each room, allowing you to enjoy a private hot spring bath in your room. Xinyuan's staff looks forward to your next visit!

Response from Property: Dear guest, thank you for leaving a perfect review. It's like a warm ray of sunshine, lighting up our path forward! The hot spring family suite is suitable for family trips and small groups. It has a two-bedroom, one-living room layout. The living room features a large sofa and an independent office area. The master bedroom is equipped with a 1.8-meter king-sized bed, while the second bedroom has a 1.5-meter double bed and a 1.2-meter single bed. The room is furnished with a wooden bathtub for indoor soaking, and 830-meter deep water hot spring is directly piped into the room for you to enjoy natural hot spring therapy. We also offer complimentary milk rose bath liquid as a hot spring bath companion, along with a free disposable bathtub liner for your peace of mind. Of course, we have prepared a small dehumidifier. If you encounter any dampness in the room, please contact us at any time and we will deliver it to you. Your trust is our most beautiful reward. We look forward to meeting you again at the corner of time!

Response from Property: 【Natural Hot Spring Bathing / Complimentary Hot Spring Bath Companion / Convenient Transportation / Complete Facilities】Dear Guest, we are delighted that you appreciate our hot spring! Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. We have introduced this hot spring water into each guest room, and with the complimentary hot spring bath companion in the room, you can enjoy the comfort of a private natural hot spring bath. In addition, to meet the needs of our guests, we also offer complimentary access to the 21st-floor gym, 3-story parking, outdoor hot spring bathing facilities, and newly added complimentary self-service laundry and dryer facilities on the 17th floor, making your stay even more convenient! Renovation plans are already underway, and we hope you will always remember that Xin Yuan, a welcoming place, awaits you on this beautiful island of Hainan!

Response from Property: 【Convenient Transportation/Complete Facilities/Clean & Comfortable/Natural Hot Spring】Dear Guest, your recognition and sharing are the greatest support for Xiaoxin! Before your arrival, our housekeeping manager will inspect the room, and the bedding will be changed after each guest, all in accordance with formal management standards, so please feel free to check in! Xiaoxin's hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. The hot spring water is introduced into each guest room, allowing guests to enjoy the comfort of a private natural hot spring bath right in their room. In addition, we are adjacent to Mingzhu Square, Wanghai International Square, and Riyue Square Duty-Free Shop, and across the street from the beautiful "People's Park". The surrounding environment has everything you need for eating, drinking, and entertainment! If you have any questions during your stay, please contact the hotel front desk staff. We prioritize "the joy of family" and strive to move you with the most thoughtful and warm service. We hope you will always remember that on this beautiful island of Hainan, there is a welcoming place like Xinyuan waiting for you!

Response from Property: 【Natural Hot Spring Bath / Experience the Qilou Historical and Cultural Street / Popular Photo Spots】Dear Guest, welcome to Xinyuan Hot Spring Hotel! We are pleased to announce your choice and satisfaction with our hotel! Located in the heart of Haikou, the hotel is adjacent to Mingzhu Square, Wanghai International Square, Civil Aviation Building, and Riyue Square Duty-Free Shop. In the beautiful mornings or evenings, you can stroll or jog in the People's Park across the street, experiencing its cultural charm. Late-night snacks and seafood are also available! The Haikou Qilou Historical and Cultural Street, with its unique architectural style and historical heritage, is a microcosm of modern Haikou's history and culture, gathering the essence of traditional culture and art in Haikou and even Hainan. Located on Zhongshan Road in Longhua District, it's only a 15-minute walk from Xinyuan! The best journey in life is discovering long-lost warmth in an unfamiliar place. Making every guest feel the warmth and comfort of home is our responsibility and goal. Xinyuan looks forward to your next visit!

Response from Property: [Indoor Wooden Bathtub/Hot Spring Companion/Self-service Laundry] Dear Guest, We are delighted that you appreciate our service and hot spring water! Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. The slightly alkaline water is rich in various minerals and trace elements, providing soothing, calming, moisturizing, hydrating, anti-inflammatory, and anti-aging effects to the skin, leaving it feeling smooth after bathing! We have introduced the hot spring water into each guest room. Your room features a wooden bathtub, and we also provide bathing options such as mugwort, red wine, and milk. We also provide disposable bath liners and disposable bath underwear for your peace of mind and convenience! Customer testimonials are the best reward, and your feedback is our greatest encouragement. We sincerely look forward to your next visit!

Response from Property: 【Haikou Highlights/Evening Hot Spring Bath/Relaxing Sleep】Dear valued guest, thank you for choosing Xinyuan Hot Spring Hotel and for leaving us a 5-star review and sharing your wonderful experience. Here are some tips for exploring Haikou: During the day, take a stroll through Haikou People's Park opposite the hotel. Breathe deeply in the shade and morning light, feeling the vibrant pulse of this southern city and the relaxed, energetic atmosphere of its streets. In the afternoon, step into the Qilou Historical and Cultural District—lined with old buildings in the Nanyang style, Hainan intangible cultural heritage, authentic cuisine, and popular photo spots are all hidden in these old-world streets, perfect for leisurely exploration. In the evening, head straight to the Haikou University Night Market, where local Hainan flavors meet snacks from all over the world, offering a satisfying and lively experience. At night, visit Holiday Beach, Bund No. 1, or the Sports Library to feel the gentle sea breeze and watch the changing lights on the steps, creating a dazzling nightscape along the coastline. Back at the hotel, I finally immersed myself in the natural hot spring, drawn from 830 meters deep indoors, letting the warm waters wash away the day's fatigue and ensure a restful night's sleep. —From dawn till dusk, a Haikou journey filled with breath, flavor, lights, and warm hot springs~

Response from Property: 【Indoor Natural Hot Spring Bath / Bath Companion / City Hot Spring Hotel】Dear Guest, thank you very much for your honest review and understanding! The hotel's hot spring water is sourced from 830 meters underground in volcanic karst formations created over 10,000 years ago on Hainan Island, with a pH value of 8.90. The slightly alkaline water is rich in various minerals and trace elements, providing soothing, calming, moisturizing, hydrating, anti-inflammatory, and anti-aging effects to the skin. Your skin will feel smooth after bathing! For rooms with a bathtub, we also provide rose-infused baths with mugwort, red wine, and milk, along with disposable bath liners and disposable bath underwear for your peace of mind and convenience! Meeting you is fate, and we cherish every precious moment, wanting only to leave you with the best as a precious memory.