There was a damp smell when I opened the door and there were stains everywhere on the floor. What made me even more speechless was that the air conditioner was not cool and I asked her to go to the room to check but she didn't come. The first time she called me she told me to turn it on again and again, okay. The second time I called her she said impatiently that she didn't know how to fix it and she wouldn't do it. The solution was that the third call asked me to give me a fan. I didn't agree and was willing to go to the room to get it. Obviously, the reason why the air conditioner broke down was because the room was installed knowingly. If there is a problem, it is not to help the guest solve it but to let the guest bear it. It is not about your service, but about the hardware conditions that you should have as a hotel. If you hang out even though you know there is damage, you are violating the regulations from a business perspective, but you have the nerve to act like you don't care.
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