Hakone Gora Karaku Reviews

The worst luxury hotel in history! The overall service is very poor, they can't speak English, and they completely ignore the guests. My five-month-old son's face was all red and swollen because he slept on their bedding. He cried for several nights. My husband was also red and swollen. I went to the hotel front desk, but they refused to deal with it, refused to admit it, refused to change the bedding, and did not provide any medicine. A bunch of people were still giggling there. They treated a five-month-old baby like this. It can be said that they are inhumane! ! ! Until the end, their manager never came out. He had a cold face, shirked responsibility, and did not deal with it. This is the worst and most inhumane hotel we have felt in Japan after so many times! Besides, the food is basically not enough, and the price of extra food and drink is 4-5 times that of outside! If you go with children, it is strongly recommended to be cautious. It is a completely inhumane hotel without service! There is no child bed!

This is the worst hotel I have ever stayed in. The service is very bad. They kept calling you in the morning to ask about breakfast. But when I checked in, they said that there was only a 7:30 slot left. So after I refused, they called me again at 8 and 9 the next day. I didn't get a good rest at all. The facilities of the hotel are totally out of line with the price. Check-in said that dinner can be refunded if not used, but when I checked out, they said that it was not refundable. This is a hotel with no credibility and poor management. The curtains leaked light and it was blinding in the morning.

A very new hotel with very good facilities and services. I checked in late so I didn’t know the location clearly. I saw some comments saying that dinner was not delicious, so I didn’t decide. I recommend walking to a nearby dumpling restaurant for dinner. It tastes very good. The public open-air hot spring is great, and the private hot spring in your room is also great, with great privacy. The only drawback was that the bed was too soft and I had lower back pain when I woke up the next day. Overall very good

The hotel is very close to Gora Station. It takes only 4 minutes to walk to the hotel. The staff's service attitude is very good. When we walked to the hotel, they were already waiting for us on the ramp. We were greeted with snacks and drinks when we entered the hotel, so we didn't have to queue to check in. Check out, as soon as you sit down, you will be greeted. I booked 1 hotel room and 2 meals. I chose Japanese food for dinner and Western food for breakfast. Both meals were of a very high standard. The view of Hakone Mountain from the breakfast was very comfortable. Originally I thought about traveling around Hakone on the first day, but ended up spending the whole day in the hotel. The hotel environment is so comfortable. You can hear the sound of running water on the terrace. I will definitely book 2 nights next time.