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Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(52)
Positive reviews(48)
Reviews with photos/video(20)
Awesome stay(14)
Friendly owner(9)
Loved the view(8)
Relaxing hot springs(6)
Negative reviews(4)
Coni Leung
Japanese Room - Non-Smoking
Stayed in Nov 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Nov 4, 2024
It was a beautiful hotel! If you like golf even better.
They have hotel pick up at the train station so book your seats in advance.
Hotel mistakenly remove our drinks and snacks in the room don’t know why but they compensation us with a very good meal and sake.
Overall it’s great! Love the onsen. Just wish that the bus can be more frequent and lasts later and connect to more places!
Response from Property: Thank you very much for your stay. We are very happy to read that you enjoyed our hot springs and were satisfied with your overall stay.We apologize for the mistake regarding the drinks and snacks in your room. Despite this, we are relieved to hear that you enjoyed the food and drinks.We also thank you for your valuable feedback regarding the shuttle bus. We will use your feedback to make improvements to provide you with a more convenient and comfortable stay.We hope to see you again soon.Hakone Yunohana Prince Hotel Sakurai
Kevin
Japanese-Style Room-Non-Smoking
Stayed in Jul 2024
Family
1 review
3.2/5
Posted on Jul 6, 2024
Hotel staff are very friendly and helpful.
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel. We would also like to take this opportunity to thank you again for your kind evaluation of our hotel. We are very pleased to hear your kind words about our staff's hospitality.We will continue to make every effort to ensure that our guests have a pleasant stay with us. We sincerely look forward to welcoming you again. Hakone Yunohana Prince Hotel Mikio Sakurai
Guest User
Japanese-Style Room-Non-Smoking
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Super nice place
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel. We would also like to take this opportunity to thank you again for your kind evaluation of your stay with us. We will continue to make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again. Hakone Yunohana Prince Hotel Mikio Sakurai
Trave
Japanese Room - Non-Smoking
Stayed in Nov 2024
Family
16 review
4.0/5
Very Good
Posted on Nov 8, 2024
1. The golf course is very beautiful, drive to see the trees on the mountain are lush emerald green, next time have time to go to experience playing golf, looked at the fees are not expensive, accommodation thousands of yen can experience hours, but recommended to stay more than two nights;
2. The hot spring is a bit small, the old is normal, maybe in the mountains, the hot spring is not the main facility;
3. The room looks out to the green golf course, dinner and breakfast is a Japanese traditional meal, the variety of dishes is relatively simple without any expensive ingredients, but the general Japanese traditional meal is like this;
4. After all, it is in the mountains, suitable for couples or a few friends to talk and relax, family customers especially have smaller children to choose carefully, because after driving up the mountain really will not go out to buy things, must bring everything necessities for children;
Summary: If you are not in a hurry to stay for two nights, if you are in a hurry to change hotels every day, you should not go up the mountain to stay. Although the stadium is beautiful, you will not have much time to go out and walk.
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Guest User
Japanese-Style Corner Room-Non-Smoking
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Traveling with a family 🧑🧑🧒🧒 with children, we booked a corner Japanese-style room. The room was very large, the view when the bed curtains were opened was excellent, and there was free coffee, drinks and ice cream in the lobby on the first floor.
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6/10
Response from Property: Thank you so much for being with us this time. We are happy to hear that you stayed in our corner Japanese-style room and enjoyed the space and wonderful views. We're also happy to hear that you enjoyed the free coffee, drinks and popsicles in the lobby. We sincerely hope your family trip is a wonderful memory. All our staff will continue to work hard to provide customer satisfaction services. We look forward to seeing you again soon. Hakone Yunohana Sakurai Prince Hotel
Guest User
Japanese Room - Non-Smoking
Stayed in Aug 2024
Couples
21 review
4.7/5
Amazing
Posted on Sep 1, 2024
Traditional Japanese style, beautiful scenery, warm service, but overall it is relatively old.
Original TextTranslated by Google
Response from Property: Thank you for your valuable opinion! We're glad you enjoyed our traditional Japanese style, beautiful views and warm service. However, the issues you mentioned about the overall older facility have been noted and we will work to improve them. Thank you for your feedback, we will continue to work hard to improve the state of the facility and look forward to your visit again.
Guest User
Japanese Style Room Smoking
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 23, 2024
It's been more than a month since I last reviewed this hotel. Staying in this hotel was a surprise during my May Day trip to Japan. The most confusing thing at the time was how to get to the hotel. I called the hotel the night before and agreed to pick up at Odawara Station at 2 pm the next day. Everything went smoothly. I was worried that the hotel would be old after reading the reviews, but when I got to the hotel, I found it very clean. The whole family liked it very much. We rented yukatas to take pictures in the room and the courtyard. It rained on the day of check-in. Soaking in the open-air bath in the rain can be said to be a moment of life. The food was also very good, but the children's meal was surprisingly caloric. After dinner, I returned to the room and opened the door. The tatami had been fully laid. I chatted and watched TV with my family on the tatami. I spent a very happy night. If there is a chance, I will stay again. A very cost-effective hotel, highly recommended!
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6/9
Response from Property: 非常感謝您在過去幾天裏光臨箱根湯之花王子大飯店。我們還想借此機會再次感謝您對我們住宿的好評。我們很高興您在日本度過了一段美好的時光。 非常感謝您提供的許多照片。 如果您能向您的朋友推薦我們,我們將不勝榮幸。 我們將繼續盡一切努力,確保客人在我們這裏度過愉快的時光。我們期待您的再次光臨。箱根湯之花王子大飯店 櫻井幹大
Y_oY_o-11
Japanese-Style Room-Non-Smoking
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 7, 2024
It happened that it was a rainy day but it snowed heavily on the mountain! Although there were some obstacles going up the mountain, fortunately the driver was experienced and arrived safely! Every waiter greeted us kindly. While waiting for check-in, we even took the baby to the courtyard to watch the snow. It was a great check-in experience!
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel a few days ago. We would like to take this opportunity to once again thank you for taking the time out of your busy schedule to provide us with feedback. Thank you for coming to our hotel despite your bad foot. Since it is located at the highest altitude in Hakone, you can enjoy the snowy scenery in winter. When you come to Hakone, please visit our hotel. We look forward to seeing you again. Please take care of yourself during this time. Hakone Yunohana Prince Hotel Sakurai
Guest User
Japanese Style Room Smoking
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 7, 2024
I booked a one-night stay at the Hakone Yunohana Prince Hotel in Hakone on February 5, 2024. The hotel is on the top of the mountain. The location is excellent and you can enjoy the beautiful scenery that cannot be seen below the mountain. It happened to be a rare heavy snowfall that day, and the traffic in Hakone was paralyzed, making it impossible for us to reach the hotel normally, so we immediately contacted Ctrip’s customer service. I would like to thank Ctrip’s sister Xiaohe very much for worrying about my urgent need. Contact the agent and ask the hotel to send a car to pick us up at Gora Station. Although we waited for 2 hours, it was very good to be able to do this under the sudden heavy snow and force majeure. I would like to thank Ctrip for its perfect after-sales service. I would also like to thank the hotel staff for being able to arrange every guest in the hotel under such extreme weather conditions! The hotel is very clean and the whole environment is very quiet. The Japanese courtyard style makes people feel away from the hustle and bustle and alone in a pure place. Especially after the heavy snow, it is like a fairy tale world with beautiful scenery. After check-out, the hotel has a dedicated bus to take guests to Odawara West Exit, which is very convenient. If I have a next trip, I will still choose this old hotel.
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6/7
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel a few days ago. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to share your feedback with us. We are delighted to receive your generous compliment. I'm sure you're worried about snow, which you didn't expect before traveling, in a foreign country you're not used to. We will stay close to our customers and respond flexibly to emergencies. Please visit us again when you come to Japan. We will continue to work hard to provide customers with a comfortable stay. Please take care of yourself during these seasons. Hakone Yunohana Prince Hotel Sakurai Mikihiro
Yingtaorong
Japanese-Style Corner Room-Non-Smoking
Stayed in Jul 2024
Family
8 review
2.5/5
Posted on Aug 2, 2024
The dinner order is expensive and tastes terrible. I have never eaten such terrible Japanese food. The restaurant service is not good either. Bad review
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel over the past few days. We would also like to take this opportunity to thank you again for your favorable review of our stay. We apologize that the dinner did not meet your expectations. We will make every effort to improve it. We will continue to work hard to ensure that our guests have a pleasant stay with us. Hakone Yunohana Prince Hotel Sakurai Kandai
iwata ai
Japanese-Style Room-Non-Smoking
Stayed in Jan 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 8, 2024
I used Hakone Yunohana Prince Hotel to spend a relaxing time during the New Year. I was traveling with my family, and I was able to communicate with the hotel staff via email from the beginning of the reservation, including room reservations, room assignments, and meals, which was very helpful. In Japan, the number of people in a room is strictly determined, and if there are more people than that, we have to add more rooms, which made it difficult to make reservations. In the United States, even if the number of people increases on the day, the price of one room always makes it easy to stay overnight, so I wish Japan would do the same. I made a reservation for the same menu as the adults so that the children could enjoy hotel food for the first time, but since the children could not eat on the day, I was glad that they accommodated me.
I'm glad that I had a good New Year's holiday this year and that my whole family was very happy. I would like to use it again with my family.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel the other day. Once again, we would like to thank you for taking the time out of your busy schedule to rate us. At Japanese inns, if the number of people increases, you may need to add extra futons, so you may be charged an additional fee. Thank you very much for staying at our hotel for your New Year's family trip. We will continue to strive to provide a comfortable stay for our customers. please take care of yourself. We look forward to seeing you again. Hakone Yunohana Prince Hotel Mikihiro Sakurai
veeko
Japanese Style Room Smoking
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Dec 18, 2023
The facilities of these hotels are really good. The staff at the front desk are really nice. There are outdoor and indoor hot springs in the hotel. The outdoor hot springs are really comfortable. Next time I have a chance, I will definitely stay in this hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel a few days ago. We would like to take this opportunity to once again thank you for taking the time out of your busy schedule to provide us with your feedback. Thank you very much for your kind review about the hospitality of our staff. Warm words from our customers are our encouragement. From December to February, when the air is clear, you can see the beautiful starry sky. You can also enjoy a snow bath in winter. When you come to Hakone, please visit our hotel. We look forward to seeing you again. Please take good care of yourself. Hakone Yunohana Prince Hotel Sakurai Mikihiro
Guest User
Japanese-Style Corner Room-Non-Smoking
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 18, 2023
An independent hotel on the mountain, next to the golf course, it is best to get there with a car. The environment is very beautiful. When we arrived in the evening, there was a Chinese-speaking waiter who could communicate easily. He had already prepared the room card for us to check in, which was quite considerate. I booked a tatami corner room, which was very spacious and comfortable. The hot spring is very comfortable. You can take a bath at any time from 5 to 10 am and from 1 pm to 1 am. Seats have been arranged in advance for both dinner and breakfast. The taste of the exquisite cuisine is okay, but I would like to suggest that the hotel must replace the chopsticks used. The disposable chopsticks are of poor quality, frizzy and irritating, and difficult to use.
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel a few days ago. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to share your feedback with us. We are delighted to receive your generous compliment. Most of all, we want to thank you for your kind words about the hospitality of our staff. Warm words from our customers are an encouragement to us. Also, thank you for posting the wonderful photos. Regarding chopsticks, we will continue to work hard to improve. We will continue to work hard to provide customers with a comfortable stay. We look forward to seeing you again. Hakone Yunohana Prince Hotel Sakurai Mikihiro
Guest User
Japanese Room - Non-Smoking
Stayed in Aug 2024
Family
87 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Hygiene: very good
Service: very good
Environment: very good
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel over the past few days. We would also like to take this opportunity to thank you again for your kind review of our stay. We are pleased that you are satisfied with our overall service. We will continue to make every effort to ensure that your stay with us is as comfortable as possible. We look forward to your visit again. Hakone Yunohana Prince Hotel Sakurai Kandai
Xuxuxuduoduo
Japanese-Style Room-Non-Smoking
Stayed in Jul 2023
Family
5 review
5.0/5
Outstanding
Posted on Jul 22, 2023
Traditional Japanese hot spring hotel. There are few people, the service is friendly, the environment is very quiet, and the meals are very appetizing. Especially the wild lilies on the pathway connecting the hotel are infinitely elegant and beautiful.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Hakone Yunohana Prince Hotel a few days ago. We would like to take this opportunity to thank you again for taking the time out of your busy schedule to give us feedback regarding your stay. We are very pleased to receive your generous compliment. We're glad you enjoyed the scenery around you. Our hotel is located on a mountain 935m above sea level in a quiet and peaceful environment. Thank you very much for your compliments on the food. Hydrangeas in Hakone are in full bloom, but hydrangeas in Yunohana reach their peak bloom in early to mid-July. You can admire the vibrant colors of hydrangeas illuminated by the midsummer sun. We will continue to do our best to ensure that our customers can spend their time comfortably. Seriously, please take care of yourself. We look forward to seeing you again. Hakone Yunohana Prince Hotel Sakurai Mikio