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Location4.2
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(117)
Positive reviews(110)
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Negative reviews(7)
Ntv Quynh
Western-Style B-Type Twin Non-Smoking
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 16, 2024
The hotel is next to a river, there’s a garden and 2 waterfall inside. We came in early Nov, the plants in the garden have not turned to autumn color but it’s still very relaxing to have a walk in the garden in the morning. There are yukata of different patterns and size to choose from. Yukata are places in the shelves next to reception and guests help themselves. Remember to take the belt, too . Inside each room, there are two haori for guests to wear outside yukata when it’s getting cold. It’s the first time we try Onsen in Japan and luckily we booked private room so we can adjust the temperature to our liking. Breakfast has many choices and food are good. Overall we have a lovely time in Tensein.
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Luqamalta
Standard Twin Room (No Bath-Room) Multiple View
Stayed in Aug 2024
Travel with friends
20 review
4.7/5
Amazing
Posted on Sep 12, 2024
The onsen is great, room is spacious and comfy. Location is a bit far from train station but is reasonable considering it is an onsen hotel.
Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices.
It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.
The food is ok. But everyday the same not recommended for long staying. Location is not bad. 10-15mins to the main station. There is a bus stop nearby but do take note that the shortcut got a lot stairs….. better do not take baggage. The sound isolation not good. If u are light sleepers reconsidered.
Guest User
Standard Twin Room 21 to 25 Sq M
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 16, 2023
Was there for a quick 2D1N overall experience superb
Very nice hotel tucked in the forest … nice Onsen Spa , dinner n breakfast were delicious , there’s a bus that leaves from opposite yumoto station at 15 or 45 past the hour that will drop you at Tenseien for 100Y ,highly recommended
Anonymous User
Twin Room A Non smoking
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 15, 2022
Wonderful onsen hotel, quite a walk from hakone yumoto station but it’s worth it. Got a room by the river, onsen was amazing with men’s onsen in 7th floor and outdoors, buffet spread was delicious especially dinner. Would love to return!
Anonymous User
Twin Room A Non smoking
Stayed in Apr 2023
Family
10 review
5.0/5
Outstanding
Posted on Jun 7, 2023
very nice hotel. nice outdoor onsen. good food. we arranged a private room for our big family in crowded restaurant
travelerinhk
Twin Room A Non smoking
Stayed in Mar 2023
Business travelers
26 review
5.0/5
Outstanding
Posted on May 11, 2023
very japanese style but still cater well for foreigners traditional onsen and a reasonable buffet dinner and breakfast would recommend generally however the location is a bit far from train station so better drive or not bring too much luggage
The hotel is clean and hygienic, and the buffet with room and board is good. The location is a little remote, about 15 minutes walk from Hakone-Yumoto Station and you need to go up the mountain. There is no shuttle bus service, but the environment feels peaceful and leisurely because of the remoteness. The hot spring bath is good. All things considered, the price is pretty good. I left my mobile phone in the room. I received a quick reply via email and quickly arranged for home delivery. It was delivered to the hotel where I was going to continue my trip the next day. I really like this service attitude. Next time Will stay again
Very large hotel For guests, there is free parking. The room is small. Importantly, there is no bathroom inside. You have to take a communal shower only. Anyone who has never It will feel very inconvenient. Everything else is good. The hotel area is large, with a garden, a waterfall to see, a very large public bath, many outdoor ponds, a plentiful breakfast and very spectacular. Suitable for the price
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6/18
Guest User
Japanese-Western Style Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Beautiful environment, rich breakfast, clean and sanitary.
I've wanted to go to Tenseien for a long time, and finally I was able to go!
I thought it would be just another hot spring inn, but the staff were polite, the atmosphere was calm and comfortable, it was clean and I was able to relax very well.
The facility and the waterfalls within the inn are in a historic location, and the hot spring water quality, volume and water source are plentiful, and there is plenty of nature, so I felt it was a really good inn.
I'd definitely like to stay again with my family!
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Guest User
Japanese-Style Room With River View
Stayed in Dec 2024
Couples
7 review
4.7/5
Amazing
Posted on Dec 11, 2024
Let me start with the disadvantages: It takes 15 minutes to walk to Hakone Yumoto. Fortunately, we came in December and didn't have to walk under the sun. There is a bus from Yumoto Station, depending on whether the time is suitable.
The rest are advantages:
It was my first time staying in a Japanese-style room. I thought it would be hard to sleep on the floor, but it turned out to be very comfortable.
This hotel is very large, and 95% of the staff are Japanese. The waiter's English level is very average.
The buffet dinner and breakfast are good, but there are many people. There are Western and Japanese dishes, and the taste is to my taste.
There is a Japanese garden behind the hotel, and there are two waterfalls. The autumn leaves are matched, and the photo effect is good.