To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(40)
Positive reviews(24)
Reviews with photos/video(11)
Friendly staff(10)
Awesome stay(9)
Relaxing hot springs(7)
Tasty food(7)
Awesome rooms(6)
Classy environment(5)
Xiaopangxie
Superior Suite
Stayed in Feb 2025
Other
13 review
4.7/5
Amazing
Posted on Feb 7, 2025
Fufu is the most satisfying place in this trip to Hakone! The main reason is that the dinner is particularly good! Rich in choices, fresh ingredients, and the taste is suitable for Chinese stomachs. Compared with the tasteless kaiseki cuisine in other hot spring hotels, this one really saves the taste buds! The service is also provided by ********* waiters in full Chinese. There are also many waiters in the hotel. The experience is very good. There are many people at dinner and it is very lively. There are many local Japanese people. The hot spring is the only one with 24-hour constant temperature circulating water. It is the same temperature anytime and anywhere. It is very good. But!! Talk about the shortcomings. Fufu Ctrip should be corrected to Fufu, which is the same name as the fufu chain. This name caused me to not know that Hakone opened Fufu at first, and Ctrip did not mark the opening time. I don’t know whether the hotel is new or old! In addition, the phone number on Ctrip cannot be dialed. I only know that the phone number is limited to local Japanese phones when I arrived at the hotel. Ctrip told us that there is only Japanese food for our dinner, but the hotel butler actually told us that we can choose Teppanyaki, but it was fully booked when we went there, including breakfast the next day. We didn’t eat Western food. In addition, the hotel’s garden is very sloppy.. There are also weeds outside the window. So compared with other hot spring hotels, I can’t take good photos and can’t get pictures out.
Show More
Original TextTranslated by Google
6/15
Mac L
Basic Suite
Stayed in Oct 2024
Couples
19 review
4.8/5
Amazing
Posted on Oct 31, 2024
Fufu Hakone is really good. When you arrive at Gora Station, contact the hotel and they will send a special car to pick you up. The hotel has Chinese-speaking staff. I met staff who spoke Cantonese and Mandarin. The service attitude was very good. The single-occupancy room was clean and the hot spring was comfortable. The two meals were of good quality and large portions. I want to try FuFu in other places in the future (P.S. Why does the name of FuFu Hakone on Ctrip keep changing, and it becomes more and more weird? Shouldn't it be called Fufu? Later it became Fufu, and now it is Fuqi. What's going on?)
Show More
Original TextTranslated by Google
Guest User
Superior Suite
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The hotel has good service, beautiful environment and delicious food. There are Chinese-speaking staff. I stayed for two nights and didn't want to leave. This is the most satisfactory hotel in this trip to Japan
Original TextTranslated by Google
Guest User
Basic Suite
Stayed in Sep 2024
Travel with friends
65 review
4.2/5
Very Good
Posted on Oct 7, 2024
Overall, I am very satisfied with the hotel. I like the fufu brand very much. The service is very good. The hotel also has staff who can speak Chinese, so if you don't speak English or Japanese, don't worry. I like the hotel's breakfast very much. Thumbs up
Original TextTranslated by Google
Farrah yan
Basic Suite
Stayed in Jul 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jul 24, 2024
This hotel is very modern, the rooms are new, spacious and the food is delicious, but sometimes the service is not up to par. Overall, I am very satisfied. The hotel is located in the mountains and the air is good.
Original TextTranslated by Google
Guest User
Basic Suite
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 12, 2024
Very good, the service is top notch!!!
Original TextTranslated by Google
Shuitadongwuyuan
Basic Suite
Stayed in Jun 2024
Couples
9 review
4.8/5
Amazing
Posted on Jun 19, 2024
The main advantages are service and food. There is more than one Chinese service staff, which makes telephone and daily communication very convenient. Dinner and breakfast are really delicious, and the price/performance ratio is also very high in Omakase. The hot springs and private baths are also very good. If you are going to Hakone for the first time and want to have a good meal and rest, this is a great place.
Hakone Fufu has complete facilities, good sanitation, elegant environment, and first-class service. However, as a hot spring hotel, the public hot spring pool is indoors, which is not very good. It is almost the same as the private hot spring in the room.
When making a guide to hotels in Hakone, I compared many hot spring hotels that offer one stay and two meals.
Finally, I chose Fufu Hakone.
Hakone is a hot spring hotel owned by Japan's young luxury hotel brand
Facilities: fufu, which just opened in 2022, is very good from design concept to facility configuration. It is more modern and young. The stone decoration that can be seen everywhere in the hotel matches the environment very well.
Hygiene: Each room has its own private bath and is very clean
Service: Take a car to Hakone and inform the hotel in advance of your arrival time. There will be a shuttle bus. You can also reserve a hotel car for free when going to surrounding attractions. I really like the butler's introduction to the functions of various room facilities and menu selections when checking into the hotel.
On a separate note, fufu’s food is really great whether it’s dinner or breakfast. I recommend the Kamameshi if you pay extra. If you can’t finish it, you can make it into rice balls🍙
Show More
Original TextTranslated by Google
6/14
Yichengtinggaoshi
Superior Suite
Stayed in Sep 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Everything is good👍The service is very good. I will choose this hotel next time
Original TextTranslated by Google
Niki Yao
Superior Suite
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Very good. If I have a chance next time, I would like to stay in this hotel. Highly recommended.
Original TextTranslated by Google
Woaijiuxinqiaokeli
Superior Suite
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The service is very good. The food is delicious. The room is big and beautiful. It has its own private hot spring and the public hot spring comes from two hot springs. There are small ice creams, chocolate milk and small beers at the entrance of the public hot spring, all free. It was a very comfortable trip.
Original TextTranslated by Google
Guest User
Basic Suite
Stayed in Jun 2024
Couples
4 review
3.7/5
Posted on Jun 15, 2024
1. The fufu hakone shown on TV has activities (such as cycling and hiking) and massage types (foot massage, etc..) for guests. I called the front desk to make an appointment, but the front desk didn't know anything at all.
2. Apart from a bath, there are no additional facilities or activities. It's boring if you don't take a bath, and the key is that you can't take a full day of bathing...
3. The food is unpalatable. Unpalatable! Unpalatable!
4. There is a mirror on the bedside, which attracts evil spirits and causes ** at night.
Except for some hotels in Singapore, who would put a mirror on the wall at the head of the bed, friends? ! ! !
Show More
Original TextTranslated by Google
1183616854
Senior Suite
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 29, 2023
The kaiseki cuisine in the hotel with a very good environment is also very delicate and delicious. The staff in the hotel are very warm and considerate. Special thanks to a little brother from Taiwan who carefully helped us introduce all the facilities and menus of the hotel in Chinese and helped us complete the project smoothly. We were very satisfied with the food we ordered. There are two hot spring waters in the hotel. The hot spring pool in the public area is from Owakudani. Every room has private hot spring water from Hakone. The service of eating and living is super good and highly recommended. family on vacation