The Ashley Hotel

Just needed a local hotel to the office while my central heating was not working. Wow, this is sooooo bad. I wish I’d looked at the reviews first. But what’s worse is the staff tell me that it’s going to house 100 and odd people arriving on rubber boats shortly. I’m sure they’re very nice people but do hotel guests really want to stay in the same hotel? I somehow doubt it.

Booked this hotel with dinner and breakfast before a morning flight from Manchester. Cost £140, with a further £8 for airport transfer. Lobby busy with noisy party playing pool, making it difficult to hear when checking in. Had to wait 15 mins for check in process. Stairway and hall carpets to rooms in filthy and worn out condition. Dinner was 3 course from set menu. Good was portion size, and speed of food delivery, bad was location where volume from previously mentioned noisy party had increased, also fish described as cod was awful and batter tasted like oil not changed for a long time. Bar service slow and inattentive- mind you looking after noisy group can’t have been easy to manage. Breakfast - website advises that continental breakfast is available from 4.00am. Reality was that restaurant did not open until after 7.00am, making it a rush to get something to eat, then be back in lobby with luggage 15 mins before bus transfer arrived. Overall very disappointed with Brittania, will not use this group again

Well where do I begin, not a great first impression of the hotel , main foyer area was dirty with only steps to get down to the reception area, main reception area was quite dirty and the receptionist was trying to serve on the bar at the same time, again we had to walk up steps to get to the lift to get to our room luckily we are both able-bodied and was able to do this if you were disabled you had no chance, we finally got to our room and I’m not sure how to describe it apart from filthy from top to bottom, there were large chunks of plaster missing from the walls random marks over every wall, large areas of mould and rust in the only window (which didn’t open) there was a seat to sit down and it was really rickety and we didn’t feel comfortable to sit on it, The TV was unbelievably small, The mattress was lumpy and you could feel the springs plus it was really noisy getting on and off it, The toilet seat is broken so every time you sat down it shifted and moved, The showerhead wasn’t fixed so when you had a shower you had to hold showerhead otherwise it just randomly sprayed everywhere also the shower leaked from the main pipe meaning that water went onto the floor, I think the worst thing though was there was no ventilation so it was absolutely humid and hot all the time, wouldn’t recommend to my worst enemy and absolutely filthy hotel and will never stay here again, we did make our feelings known to the reception staff when we left but they didn’t seem surprised at all and just said ‘there was nothing they could do’