SpringHill Suites Hagerstown

The room was clean and brown. So masculine. We have a cockatiel in a small carry cage. We were charged $100. “so they could deep clean the room after we left “. We were at the hotel about 12 hours and then back on the road to NH. Though I told them the bird was not messy and would stay in his cage, they said someone with a goldfish would be charged the same. Preposterous! We will not return.

Good breakfast selection, clean hotel, comfortable beds, close to highway, lots of restaurants and shopping.

Everything seemed fine until the bathroom clogged up and since the maintenance guys were gone we as the guest had to fix the issue. I suggest having 2 maintenance guys at night for “just in case”.

The first room we got at check-in had such a strong pet urine stench that we walked right out and back to the front desk. Our next room was not smelly so we stayed. The layout is very odd. The TV isn't really conveniently places to the bed(s) or couch so that was a little awkward. Finally, I went looking for a hair dryer because it wasn't in the bathroom and found it in the closet by the bed and window. However, I did not even take it out because a cockroach hurried out with the door. Thank goodness my daughter didn't see it. We only stayed one night and powered through it but won't be coming back. It's unfortunate because it really is a great location and the hotel looks clean and the staff is very nice and helpful.

Overall the room was clean and the bed was comfortable. Only complaint was the installation of a new thermostat for the room. It did not work (unless you wanted a/c only) the heat would not come on and the thermostat was complicated. Front desk staff did not know how to work the new thermostat. They were very kind and apologized. I just wish the hotel had made an attempt at training their staff before subjecting the guests to this new system.

Very curtious and helpful front desk. The room was very clean and the water pressure was excellent!! Morning breakfast buffet was very good as well.

Room was clean, breakfast buffet had a good balance of healthy choices, and staff was friendly.

Breakfast hours on site is wrong, breakfast is earlier. Causing us to miss breakfast. Additionally the hotel places a large incidentals hold on your card which is not disclosed at time of booking and greatly exceeds comparable hotels in the area. The hotel itself is nice. The rooms are setup well, and very spacious and modern. The pool is a bit small for the amount of guests the hotel books and quickly become overrun and crowded.

We had a great stay at this hotel. The room was very clean, well-organized, and comfortable, and the staff were friendly, respectful, and professional. The price was excellent, especially considering the level of cleanliness and service we received. Everything felt well managed, and we truly felt welcomed and at ease during our stay. This hotel delivered exactly what good hospitality should—comfort, respect, and peace of mind. We would happily stay here again and highly recommend it.