InterContinental Hotels HALONG BAY RESORT by IHG

The hotel boasts an excellent location and a lovely beach. We stayed in a sea-view room, and waking up to the sight of the ocean, beach, and islands right outside was incredible. The breakfast spread was very generous, and the staff were all incredibly friendly and helpful. The overall environment feels quite new and well-maintained. Highly recommended; it's a fantastic resort for a getaway.

The room is very spacious and directly faces the 'Guilin of the Sea'. The restaurant offers a wide variety of food.

Overall, the hotel was decent, but the service for the price was truly underwhelming. First, because we had two children (without an extra bed), they wanted to charge an additional 300 RMB per night (600 RMB for two nights). The front desk even called it 'small money,' which made me feel like Chinese tourists are seen as easy targets. I have to thank Ctrip's Black Diamond concierge for their diligent communication with the hotel, which ultimately got the 600 RMB refunded to my bank card. Without Ctrip's excellent service, I probably would have been completely taken advantage of by this international brand. Then, right before checkout, my child accidentally broke a glass, and the hotel demanded 400,000 Vietnamese Dong (over 100 RMB) for compensation, claiming it was imported. Seriously, what kind of glass costs over 100 RMB? It really felt like they view Chinese tourists as big, fat pigs to be fleeced. The worst part is, we gave them 500,000 VND, and they still wanted to calculate taxes – taxes for a broken glass?! As a Black Diamond member, I've stayed in both budget and luxury hotels, and this experience was truly eye-opening. I strongly advise everyone to steer clear of this place!

Fantastic! Facing the sea, it really brightens your mood.

The service and breakfast were both great, and the room was large, clean, and comfortable! Recommended.

The sea view room offers an amazing view of Ha Long Bay. Since it was Christmas Eve when we arrived, the hotel also gave us a fondant cake. During breakfast, the lobby manager even personally visited each table to ask guests if they were satisfied with their meal.