Vinpearl Resort & Spa Ha Long

Vinpearl Resort & Spa Ha Long Reviews

Vinpearl Resort & Spa Ha Long

Reu Island, Ha Long, Quang Ninh Province, VietnamView Hotel Details
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha LongVinpearl Resort & Spa Ha LongVinpearl Resort & Spa Ha Long
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Vinpearl Resort & Spa Ha Long Guest Reviews

4.6/5
Great
135 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.6
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All reviews(135)
Positive reviews(132)
Reviews with photos/video(63)
Friendly owner(41)
Awesome stay(39)
Great swimming pool(15)
Nice sea view(14)
Tasty food(8)
Classy environment(6)
Average sound insulation(5)
Convenient location(5)
Negative reviews(3)
Guest User
Deluxe Ocean View King Bed
Stayed in Dec 2024
Couples
12 review
4.2/5
Very Good
Posted on Dec 29, 2024
We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.
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Response from Property: Xin chào!Dear Our Valued Guest,Thank you so much for sharing your detailed feedback and for your kind words about our staff and the food. We're thrilled to hear you enjoyed your stay overall.We sincerely apologize for the issues you encountered with the indoor pool, sauna, steam room, and Jacuzzi. Cleanliness and maintenance in these areas are a top priority for us, and your comments will be addressed with our team to ensure improvements are made. We also regret that the condition of the balcony did not meet your expectations, and we are glad our team was able to assist in getting it cleaned for you.We truly value your feedback, as it helps us to enhance our guest experience. We hope to welcome you back in the future for an even better stay. Thank you again for choosing our hotel!Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Guest User
Deluxe Ocean View King Bed
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Luxurious hotel, outstanding service with mesmerising views from multiple private beaches.
Response from Property: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Guest User
Deluxe Ocean View King Bed
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 30, 2024
This hotel will offer you an entirely unique experience. It’s is a beautiful island facing Halong Bay, it can’t get much better than that.
Response from Property: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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The Sean Family
Deluxe King Bed
Stayed in Nov 2024
Family
16 review
4.5/5
Great
Posted on Nov 19, 2024
The hotel is located on a small island next to Halong city. Only a 5-10 minute ride from the check in building on the mainland. The hotel offers this free shuttle ferry running every 20 minutes from and to the island. The hotel has nice facilities and very nice landscape. The only drawback is the cleanliness of the room. I feel the room is not clean enough and not matching the 5-star tag and the price we paid. The breakfast is really good with a lot of variety of foods to choose from.
Response from Property: Xin chàoDear Our Valued Guest,Thank you for sharing your feedback and for highlighting the aspects of your stay that you enjoyed! We’re pleased to hear you appreciated the beautiful location, our shuttle ferry service, and the variety of options at breakfast.We sincerely apologize for the cleanliness issue you experienced in your room. This is certainly not the standard we aim for, and we will be addressing this with our housekeeping team to ensure this does not happen again. We value your input, as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience in the future.Thank you again for your review, and we wish you all the best in your future travels!Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Akira Phan
Deluxe Ocean View King Bed
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 8, 2024
So beautiful resort with the amazing view! The service also as good as the name of Vin-pearl! I will come here again as soon as possible!
Response from Property: Xin chào!Dear Valued Guest Akira Phan,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Anonymous User
Executive Suite King Bed
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Good good
Response from Property: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Mohammad David
Deluxe Ocean View King Bed
Stayed in Apr 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 5, 2024
We had an amazing time there, service was excellent, staff were very polite and accommodating. We extended our stay because of our wonderful experience.
Response from Property: Xin chào!Dear Our Valued Guest Mohammad David,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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דורון קילשטיין
Deluxe Ocean View King Bed
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Excellent hotel, real 5 stars, service 10, clean 10, view 10, everything is good and high quality, we came back again, really recommended, an experience that is hard to forget.
Response from Property: Xin chào!Dear Our Valued Guest,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Hansa Tanwani
Deluxe Twin Bed
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 20, 2024
It was an amazing and splendid stay. It’s like a sukoon place.
Response from Property: Xin chào!Dear Our Valued Guest Hansa Tanwani,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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allan moore
Deluxe King Bed
Stayed in May 2024
Couples
22 review
4.0/5
Very Good
Posted on May 17, 2024
Very nice, but not convenient to access, and I don’t like the iPad Picture required for entry to the hotel and the breakfast, Very nice staff and very comfortable bed 🛌
Response from Property: Xin chào!Dear Our Valued Guest Allan,Warmest welcome from Vinpearl Resort & Spa Ha Long!We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Ha Long. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Ha Long soon and creating more memorable experiences with you.Warm regards!Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Jennifer Jesura
Deluxe King Bed
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 7, 2023
We truly had an amazing experienced and celebration for our Wedding anniversary and my husband’s birthday all together. The accomodation and staff did an awesome service… we highly recommend this resort to all our chums back home and everyone!!!!
6/15
Response from Property: Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long
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JDHKG
Deluxe Ocean View Twin Bed
Stayed in Apr 2024
Family
21 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Fantastic fabulous. Really luxury. Beautiful beach and Bay view room. Delicious breakfast. Superb service
Response from Property: Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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Anonymous User
Deluxe King Bed
Stayed in Sep 2023
Family
8 review
5.0/5
Outstanding
Posted on Oct 3, 2023
Discovering the hotel's sea-centered location was fascinating. Rigorous security measures, like photographing visitors during check-in, ensured a safe stay. The convenience of sea transport added to the overall accessibility, and the staff's dedication was evident throughout.
Response from Property: Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long
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ManzzGurung
Deluxe Twin Bed
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The service and overall amenities were great, i will recommend to check weather before booking as there is great view with the good weather conditions
Response from Property: Xin chào!Dear Valued Guest ManzzGurung,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
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JasimTravel2024
Deluxe King Bed
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Great Hotel on the separate island, nice location . I would recommend it.
Response from Property: Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long
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