Hampton Inn & Suites Cleveland-Mentor

The front lobby was under construction

Nice area. Good, friendly staff. Great breakfast. Lobby under construction. It took many attempts to get key cards to work in door. Cushioned bench was stained. Bathroom walls had large yellowing stains around sink and toilet.

There’s some kind of crushed up bug on the wall with its legs still there (a roach is my guess). Also saw a spider and a couple other insects. It’s 2:30 am and I can’t sleep because I’m scared something’s going to crawl on me. Went to the front desk and showed them a picture and they said they’re completely booked. Yea right. This was supposed to be a nice little get away. There’s cobwebs all over the ceiling. What a freak show. The tv shuts off constantly if you try to change the channel. Terrible just terrible. Go somewhere else if you can

Lights did not work in bathroom above sink, nor door entry light. TV did not work as well just said no signal whole time. Told them about our situation and they were able to fix one light for the entry but never fixed the tv nor bathroom. Asked if their would be any compensation for things not working in the rooms and the desk people just took our info but did not act like it would go any further. Would not recommend.

My stay was wonderful. The agent had recommended a restaurant that was within 800 feet of this hotel. The food was delicious.

This is my go to Hotel. It’s always clean and the staff is so very friendly and helpful. Thank you for a wonderful stay as always.

We stayed at this Hotel for a family event, along with several other families with rooms. The hotel was under renovation which we were not informed of beforehand. That said, the management was accommodating to provide us a room to gather. The room was bigger than expected. Only real update needed was the bathroom wallpaper. If not for the current renovations and updates to the room, I would have rated higher.

Room needed updated, requested a king bed and got 2 queens. Old tv. No weights in the work out room.

This is a better place to stay in a highly convenient location. I’d give it 5 stars but the curtains had this 1 inch gap that wouldn’t close entirely. I’ll pack banana clips next time… If you can stay here by all means do it!