To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(90)
Positive reviews(89)
Reviews with photos/video(20)
Awesome rooms(26)
Easy to get around(21)
Convenient location(20)
Clean and tidy(18)
Awesome stay(17)
Great service(17)
Close to train station(14)
Delicious breakfast(7)
Negative reviews(1)
Anonymous User
Standard Room With Double Bed
Stayed in Apr 2026
Solo traveler
5 reviews
9.0/10
Great
Posted on May 26, 2026
centrally located, clean and comfortable rooms. Would stay again.
Guest User
Standard Room With 2 Single Beds
Stayed in Feb 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Mar 28, 2026
Position of hotel is good. A lot of good restaurants around. Closed to central train station. Room is tidy and neat, Renovation is pretty new.
Guest User
Standard Room With 2 Single Beds
Stayed in Apr 2026
Couple
2 reviews
10/10
Outstanding
Posted on May 27, 2026
The front desk staffs are professional and helpful. It is very convenient to travel different tourist spots via central station and U Bahn.
Chaw Kei Yee
Standard Room With Double Bed
Stayed in Mar 2026
Business traveler
17 reviews
8.0/10
Very good
Posted on Apr 25, 2026
Nice location
Guest User
Superior Room With 1 Double Size Bed And Sofa Bed
Stayed in Dec 2025
Solo traveler
13 reviews
10/10
Outstanding
Posted on Jan 25, 2026
Always great experience love it staff is wonderful location
Is great very convenient few minutes walk from central station it’s been my 3rd time there stay
Staff is very coprated
Guest User
Standard Room With 2 Single Beds
Stayed in Nov 2025
Family
27 reviews
10/10
Outstanding
Posted on Dec 19, 2025
Wow...this hotel in incredibly well located for Central Station and travel throughout Hamburg. I would definitely stay here again.
sydnie wong
Standard Room With 2 Single Beds
Stayed in Jan 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Feb 24, 2026
aside from the shower head has a lot stain. overall its pleasant stay.
Guest User
Standard Room With 2 Single Beds
Stayed in Apr 2026
Couple
3 reviews
10/10
Outstanding
Posted on May 23, 2026
Very good location, clean and friendly staff .
Guest User
Standard Room With Double Bed
Stayed in Sep 2025
Solo traveler
10 reviews
9.5/10
Amazing
Posted on Oct 19, 2025
The hotel is very near the main train station, just a 5min walk, super conveniet. The room is spacious and with hair dryer, electric iron and water.
Anonymous User
Superior Room With 1 Double Size Bed And Sofa Bed
Stayed in Jan 2025
Family
12 reviews
10/10
Outstanding
Posted on Mar 1, 2025
The hotel is around 7 mins walk from the Hamburg main train station and the S-bahn is just right outside the hotel. This hotel is perfect in terms of the shopping and food options around it.
The hotel is very nice with Rituals product in the toilet which we love. They allowed us to check in early as well upon becoming a member.
Response from Property: Dear guest,thank you very much for your perfect review. We appreciate your kind comments and are very happy that your stay with us was to your complete satisfaction.We hope to welcome you back soon.Best regardsImke - Executive Assistant Manager
Guest User
Family Room With 1 Double Size Bed And Sofa Bed For Two People
Stayed in Jun 2025
Family
4 reviews
9.0/10
Great
Posted on Aug 6, 2025
Perfect location with a comfy beds, services are alright. Good experience here
JBG27
Standard Room With Double Bed
Stayed in Apr 2025
Couple
1 reviews
10/10
Outstanding
Posted on May 18, 2025
Great location within walking distance from the train station and popular amenities. Clean great sized rooms, friendly service and easy luggage storage prior to check in
Thunpis
Standard Room With Double Bed
Stayed in Mar 2025
Business traveler
7 reviews
10/10
Outstanding
Posted on May 29, 2025
In front of the hotel is under construction, so a bit confusing when you walk from the Central station. The hotel location and the room was amazing. Also, right in front of the hotel is an underground path to the underground train station really easy access to the train. 
Kapitan
Standard Room With 2 Single Beds
Stayed in Mar 2024
Business traveler
105 reviews
10/10
Outstanding
Posted on May 1, 2024
I am not surprised with Novotel. A regular customer by them. The location is good close to everything. The hotel cannot be faulted it was all seamless stay.
Guest User
Family Room With 1 Double Size Bed And Sofa Bed For Two People
Stayed in Oct 2024
Couple
3 reviews
8.5/10
Very good
Posted on Dec 3, 2024
Strategic location near train station and town. Walking distance to everywhere