Ludwig-Erhard-Straße 7, Hamburg-Mitte, Hamburg, 20459, GermanyView hotel details
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Guest Reviews of Citadines Michel Hamburg
8.8/10
Very good
112 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.9
Service8.8
Cleanliness8.8
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All reviews(112)
Positive reviews(12)
Reviews with photos/video(6)
Great location(7)
Awesome amenities(6)
Guest User
One-Bedroom Apartment
Stayed in Dec 2025
Family
1 reviews
9.5/10
Amazing
Posted on Jan 4, 2026
Really enjoyed my stay at Citadines Hamburg. The location is great — not in the city centre, but super easy to get around with the S-Bahn and bus nearby. Being close to the port was a nice bonus too. Quiet, convenient, and comfortable.
Response from Property: Dear Guest,Thank you very much for choosing our hotel and for taking the time to share your feedback, it was a pleasure to have you with us.We’re delighted to hear that you enjoyed a quiet, convenient, and comfortable stay and that our location worked well for getting around the city and the nearby port. Feedback like yours is a wonderful motivation for our team.We would be very happy to welcome you again on your next visit to Hamburg.Mit besten GrüßenSerhat SolmazAssistant Residence ManagerCitadines Michel Hamburg
Guest User
Studio Classic
Stayed in Jun 2025
Couple
4 reviews
10/10
Outstanding
Posted on Jul 30, 2025
We want to Hamburg to celebrate our anniversary. The hotel was very kind to give us surprised anniversary gift. The room was big and clean. The hotel location is good, just few steps to the Portuguese quarter where we can find delicious dinings. Highly recommend!
Response from Property: Dear Guest,Thank you so much for choosing to celebrate your anniversary with us in Hamburg! We're thrilled to hear that you enjoyed the surprise anniversary gift and found the room spacious and clean. It's wonderful to know that our location was convenient for you, especially being so close to the delightful Portuguese quarter.Your kind recommendation means a lot to us, and we hope to welcome you back for more memorable moments in the future.Warm regards,Citadines Michel Hamburg Team
Kushagra21
Studio Classic
Stayed in Nov 2025
Solo traveler
2 reviews
10/10
Outstanding
Posted on Jan 1, 2026
Great location, super nice cleaning. Can only recommend.
Response from Property: Dear Guest,Thank you very much for choosing our hotel and for your kind feedback, it was a pleasure to have you with us.We’re delighted to hear that you appreciated the location and the cleanliness. Your recommendation means a lot to our team.We would be very happy to welcome you again on a future stay.Mit besten GrüßenSerhat SolmazAssistant Residence ManagerCitadines Michel Hamburg
Boeing at
Studio Classic
Stayed in Apr 2025
Traveling with friends
1 reviews
8.5/10
Very good
Posted on May 5, 2025
It’s very good. We enjoyed the free coffee machine at the lobby very much.
Response from Property: Dear Boeing,Thank you so much for your kind feedback!We’re happy to hear you had a great stay and that you especially enjoyed the complimentary coffee in the lobby. We’d be delighted to welcome you again soon!Best RegardsSerhat Solmaz / Asst. Residence Manager
Guest User
One-Bedroom Apartment
Stayed in Sep 2025
Family
1 reviews
8.5/10
Very good
Posted on Oct 26, 2025
The location was great. Since it was a residence hotel, I was able to have breakfast there, which was nice. I think I'll stay there again when I go to Hamburg.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback! We’re glad you enjoyed our central location and the comfort of having your own kitchen for breakfast. It’s great to hear you’d choose us again for your next visit to Hamburg, we’d be happy to welcome you back at Citadines Michel Hamburg.Warm regards,Serhat SolmazAssistant Residence ManagerCitadines Michel Hamburg
Guest User
Studio Classic
Stayed in Sep 2025
Solo traveler
1 reviews
9.0/10
Great
Posted on Nov 2, 2025
Although it is on the expensive side, it is a good residence hotel that is worth the price. It boasts an excellent location for getting to the city center; it is about a 15-minute walk to Hamburg City Hall. The reception staff were all friendly, and even if you don't speak German, communication won't be a problem as long as you speak English. I stayed in the Stereo room and the next level up, and both were clean and comfortable to use. As for the hotel breakfast, you might want to try it once if you are curious about what people eat for breakfast in Germany, but personally, I do not recommend it. If you think you will be staying for a long time, consider using the washing machine in the basement. It costs 5 euros per use, but it is worth it. You can dry your clothes in your room after washing, so don't forget to bring a drying rack up. I didn't use the gym facilities myself, but I occasionally saw people running on the treadmills in their workout clothes. If you want to maintain your exercise routine, using this facility until you familiarize yourself with the surrounding area seems effective. You can use the vending machines if you are too lazy to go to the supermarket, but I recommend using a regular supermarket if possible. You will be shocked when you see the prices of the items in the vending machine. EDEKA is across the street, so I recommend taking a walk there.
Original textTranslated by Google
Response from Property: Dear Guest,hank you very much for your kind and detailed feedback. We’re really pleased to hear that you enjoyed our convenient location, the comfort and cleanliness of the rooms, and the friendliness of our reception team. It’s also great that you found our facilities, like the laundry area and gym, useful during your stay.Regarding breakfast – as an international residence hotel, we aim to offer a variety that suits guests from all over the world. Recently, we’ve added some Asian-inspired options to reflect the preferences of our Asian guests, while keeping the overall buffet international.About the vending machines – their prices are quite reasonable and close to supermarket levels. They’re mainly there for convenience, especially for guests arriving late or looking for a quick snack without leaving the hotel.We truly appreciate your balanced feedback and are glad you had an overall pleasant stay. We hope to welcome you again soon on your next trip to Hamburg.Best regards,Serhat SolmazAssistant Residence ManagerCitadines Michel Hamburg
Guest User
One-Bedroom Apartment
Stayed in Sep 2024
Family
7 reviews
10/10
Outstanding
Posted on Oct 20, 2024
We are in a family suite and are very satisfied. The bathroom is separated into dry and wet areas, the kitchen can heat meals, and the location is convenient for travel. I like it very much
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again. Best regards, Serhat Solmaz Assistant Residence Manager
Guest User
Studio Classic
Stayed in Sep 2024
Solo traveler
1 reviews
9.5/10
Amazing
Posted on Oct 3, 2024
There were cooking utensils and other things, and it was very comfortable. I only stayed for two nights, but it was a good trip. If I go again, I would like to use it again.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.Best regards,Serhat Solmaz Assistant Residence Manager
Guest User
Studio Classic
Stayed in Dec 2023
Couple
1 reviews
9.0/10
Great
Posted on Jan 7, 2024
We only stayed here for one night, booked without breakfast. The room is very spacious, comfortable beds, soundproof windows, so don't be afraid of the main road at the door. Very clean. With a small kitchenette. Unfortunately the hotplate didn't work. I would like to see some tea and coffee bags as an improvement
Original textTranslated by Google
Response from Property: Dear User
Thank you for your compliments about our serviced residence during your recent stay with us. We are glad that you enjoyed our facilities and service. We hope to welcome you back soon.
Best regards,
Serhat Solmaz Assistant Residence Manager
Anonymous User
Studio Classic
Stayed in Jun 2026
Family
2 reviews
7.0/10
Posted on Jul 12, 2026
Aucun contrôle de la chambre durant mon séjour, les poubelles n’ont jamais été vidées.
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Guest User
Studio Classic
Stayed in May 2025
Family
4 reviews
10/10
Outstanding
Posted on Sep 5, 2025
入住非常滿意,客房設施完善,配套齊全,安靜,交通便利。
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Response from Property: Dear Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you had a pleasant stay and appreciated both the facilities and the convenient location. It would be our pleasure to welcome you back again soon.Best regards,Serhat SolmazAssistant Residence Manager
Guest User
Studio Classic
Stayed in Aug 2025
Business traveler
5 reviews
8.7/10
Very good
Posted on Sep 4, 2025
感覺環境在這個價位還是可以的。
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Response from Property: Dear Guest,thank you for your feedback. We’re glad to hear you found our environment to be good value for the price, and we hope to welcome you again on your next visit.Best regards,Serhat SolmazAssistant Residence Manager