We had a really nice stay here. We had an issue with our extremely noisy room neighbours, not the hotel's fault, which the hotel sorted out for us straight away. Really grateful. I don't remember the name of the guy on reception, but he was particularly helpful. I cannot remember the name of the guy who runs the complementary ferry for the hotel but what a nice, friendly, really helpful guy he is! Give him a pay rise!! He gave us some really helpful tips that made our holiday even better. Great tip for whale watching, which was amazing! The ladies at reception were really nice and helpful. The guys that do the shuttle lifts were really nice too. Our room was amazing, literally an apartment! Great free-flowing space for a week. We generally don't spend a great deal of time at our hotels when we are away but this space gave us a great place to relax and chill after a long day exploring. Highly recommend. Carole : )