Just back after a week at the Phencia Hotel, most of the staff are wonderful, the bar men and waiters, the bell boys(men), the cleaners. However, what is really irritating are the entertainment team, I know they have a job to do, but not trying to sell bingo or tombola tickets while having a meal. The hotel is starting to show its age. The rooms need updating it is no longer a 4 star hotel, high 3 but not 4. The window in the gents toilet by the lobby is shattered. This was the same last year. I have said it before and will say it again. This is not an English hotel, so don't expect English food. There is something for everyone, try the food, you will be surprised how nice a lot of the food is. The quite pool has a sign no-one under 16s. However, this is not enforced. There is a kids pool by the main pool. Can't see why they have to start using the adult pool. We will be going g back to Tunisia, however going to another hotel.