I reserved a month ago on ********** a suite room with a king size bed, a sofa and a kitchenette for September 29, 2023. When I arrived at the hotel, The clerk at the front desk gave me a room with two double beds. I told him that's not what I booked. He replied, I can't do anything. He tells me that his superior will call me back to discuss the situation. No call from him. I even wrote him a note explaining the situation. No call again. Two days later I emailed him and still no response from him. Conclusion: Very poor service!
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