Bell at Hampton

Dreadful experience last weekend. Booked a table 4 days before going over the phone but on arrival they said they had no record of us doing this? Managed to get a table ordered a pint of lager and a half also.. they came to the table with 2 pints! Also ordered 2 pink gins with tonic water.. they came to the table with gin and soda! All steaks ordered came to the table different to what we had ordered.. ie medium well came absolutely raw? The 2 young girls who were on duty clearly hadn’t had any training in communication or restaurant skills.. didn’t get an Hello when we arrived or a Thank you and Goodbye when we left! This was our favourite restaurant for years and always had first class service with lovely food also.. clearly there has been a change of management as it came as such a shock? Won’t be going again

So disappointed! We have been here as regulars for many years, we ordered a takeaway duck pizza for our daughter who had dropped us off and it was awful! And my meal was very disappointing, food has gone downhill and although they only had one chef on, I had booked this table weeks in advance and thankfully I had called the day before as I couldn’t remember the time I had booked, they didn’t have my booking even though I had called and spoken to someone to request a special table we always had! This has always been a favourite place of ours and feel the service has gone seriously downhill

Two weeks after checking out of the Bell, £150 was randomly charged to my credit card and appeared on my statement. When I called reception, they could not have been more disinterested, no apology, no explanation and I was instructed to e-mail the general manager. My e-mail was not acknowledged and I called again - the same person came to the phone (who I now know is the bar manager), he did not say hello, simply said ‘give me the long number, I'll do the refund’. Transaction complete, I asked if I could give feedback, and he said ‘yes, that would be OK’. I let him know that I felt an apology should have been volunteered along with an explanation, it seems that their systems are not secure. He told me that ‘he did not have to take my abuse’ and slammed the phone down on me. His treatment of me was truly shocking. I wrote again for the attention of the general manager – no response after a week. I called again – was told the staff didn't know when he would be in, ‘I’d got my refund hadn’t I’? They refused to give me the general manager’s name. I've had to pay the money on my credit card and it won't be until next month that I see the refund on my statement. I’ve stayed at The Bell four or five times previously. I will never be going back. Appalled that this can be allowed to happen to what was previously a delightful establishment.

We had a very average stay at The Bell. The main reason for this was the very young staff with no idea of what they were doing. There was literally no one in charge. Room was fine and clean but the restaurant and service were awful. There was only one lady in the restaurant at breakfast who was trying her very best to cook and serve.

Very pleased with accommodation, could have done with a better radiator, not very warm.

“Our stay was excellent. The hospitality and welcome by all the staff was outstanding”