Veranda High Resort Chiang Mai - MGallery Reviews

It was almost a perfect stay with Veranda, overall a very beautiful surroundings, good restaurant, excellent facilities/amenities, warm/courteous and friendly staff, however, with a few exceptions which makes it somehow a less-pleasant farewell. To check out I called the reception and the lady (can’t tell her name but she’s with dental braces) told me that I would need to wait 5 minutes for a electric cart to pick up my luggage (she didn’t even ask for my room number before hanging up), waiting in the scorching sun for almost 15 minutes and I had to call back again and was told there’s no arrangement for me and they will now send someone over to pick me up, it could be the case that the lady might was too busy to arrange pickup for me and hopefully that was not an intentional pick. However now comes the worse part, after checking out I thought it would be easy to call a grab as we have been calling grabs to the hotel multiple times from city to hotel without any problem, but it turns out that due to location of the hotel it’s very difficult to call a grab from hotel to city and normally it’s better to call a taxi instead, we had to turn to the hotel for help to book a taxi and was told it would be almost an hour before we can get a taxi…while I understand it might be rush hour of the day for E-hailing but as part of the hotel service mandates I guess checking out at 12.00 is quite a daily routine for the hotel and there should be sufficient experience to cope with the situation however all we could do was waiting there for a long time before another taxi dropped in and rode us to our next hotel in the city.