West Lake Teavilla Reviews
West Lake Teavilla
No.186 Santaishan Road, Xihu District, Hangzhou, Zhejiang, 310013, ChinaView Hotel Details
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West Lake Teavilla Guest Reviews
4.5/5
Good
341 review
Verified reviewsLocation4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(341)
Positive reviews(329)
Reviews with photos/video(91)
Classy environment(85)
Garden view(23)
Close to scenic area(20)
Delicious breakfast(18)
Small room size(17)
Friendly front desk staff(14)
Well designed(8)
Perfect for families(7)
Negative reviews(12)
Bart73
Elegant Double Room
Stayed in Aug 2024
Couples
8 review
Outstanding
Posted on Aug 15, 2024
Authentic, intimate, hospitable in the ideal location with a small restaurant serving well prepared local (and I think other regional Chinese) food catering for hotel guests, and it seems also frequented by locals.
The sort of accommodation I'm always on the look out for when travelling around China.
Thanks for making us feel welcome.
Magdalini
Independent Courtyard Room
Stayed in Feb 2025
Travel with friends
1 review
Posted on Feb 12, 2025
The room was very cold, and the breakfast was poor. The location was excellent, but overall, the price was too high for that room/service
Guest User
Courtyard Queen Room
Stayed in Dec 2024
Family
3 review
Very Good
Posted on Dec 31, 2024
It is a nice little accommodation at the other parts of West Lake. No metro nearby. Can easily get Didi to town and main gate of West Lake within 20mins. Good breakfast. Very prompt service. Room is very cold due to malfunction of heater but they quickly send over a portable heater fan.
Kah Yee
Courtyard Queen Room
Stayed in Dec 2024
Couples
3 review
Posted on Dec 29, 2024
I stayed at one of the courtyard room. It's really small and the tiles at the toilet are broken. It will cut your feet if not careful. The place is a bit old and rundown.
Response from Property: Dear guest, thank you for choosing to stay at our homestay and taking the time to provide us with feedback. We are very sorry to see your comments and are sorry that this stay did not bring you a pleasant experience. We are deeply sorry for the problems you mentioned about the small room, broken tiles in the shower room, and the old room. Safety and comfort have always been our top concerns. When we learned that you encountered discomfort in these aspects, we immediately took measures to check and repair them. We attach great importance to the feedback of each guest, and your opinions will help us to continuously improve. I hope to have the opportunity to serve you again in the future and provide you with a better stay experience. If you have any other comments or suggestions, please feel free to let us know.
I wish you all the best and a happy life!
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Guest User
Mini Tatami Room
Stayed in Mar 2024
Solo travelers
3 review
Outstanding
Posted on Mar 19, 2024
Walking distance from west lake , warm welcoming, good restaurant , very clean and comfortable room !
Johnny Johal
Tea View Family Three-bedroom Suite
Stayed in Oct 2023
Travel with friends
8 review
Outstanding
Posted on Oct 11, 2023
Very nice and good location hotel with super nice staff..room were clean and tidy
Kkkkkkx
Mini Tatami Room
Stayed in Aug 2023
Family
3 review
Great
Posted on Aug 2, 2023
Very clean room and the mini tatami actually quite spacious
Location wise is really quiet
Nice place to stay
Guest User
Independent Courtyard Room
Stayed in Oct 2023
Travel with friends
2 review
Outstanding
Posted on Oct 7, 2023
Most friendly hotel , best staff
Dtong
Mini Tatami Room
Stayed in Sep 2023
Travel with friends
22 review
Very Good
Posted on Oct 4, 2023
Nice location, good service
Dabaodu
Elegant Double Room
Stayed in Jan 2025
Family
3 review
Outstanding
Posted on Jan 31, 2025
The environment here is pleasant, quiet and cozy! I brought my elderly and children to celebrate the New Year. The lady at the front desk had a sweet voice and was beautiful, and the little brother was handsome and thoughtful, making us feel at home in Hangzhou. I want to give this hotel a thumbs up!
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Guest User
Sunshine Twin Room
Stayed in Dec 2024
Travel with friends
15 review
Posted on Dec 5, 2024
Booked two rooms. One room was for self-use and the sanitary environment was average. There was a lot of dust. The air conditioner in the other room was broken. We brought a heater? ? ? Why are the ratings full of question marks❓? And the distance between the doors was very close. The sound of the neighbor opening the door when he came back late at night proved that the sound insulation was very poor.
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Guest User
Luxury Sunshine Room
Stayed in Dec 2024
Family
1 review
Great
Posted on Dec 4, 2024
The greenery is good, there are activities on Saturday night, and the turtle pond is right outside the door, as shown in the picture. The one and a half year old child had a lot of fun. We stayed for two nights. When we went out, the child didn't want to leave and looked back every step.
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Guest User
Sunshine Twin Room
Stayed in Nov 2024
Travel with friends
26 review
Outstanding
Posted on Jan 8, 2025
This homestay is located in the West Lake Scenic Area. The hotel facilities are complete and comfortable, which is very suitable for a family vacation.
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Changlvxing
Sunshine Twin Room
Stayed in Nov 2024
Solo travelers
19 review
Amazing
Posted on Nov 17, 2024
The environment is very good, right inside the West Lake Scenic Area. You can see Wulongtan when you go out the back door. It is not far from the Huagang Fish Viewing Scenic Area, and Zhejiang Hotel is not far across the road. The breakfast is also very rich and the environment is also very petty. The room is a bit small, there is no elevator, and it is not very friendly to the elderly.
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Rootto
Elegant Double Room
Stayed in Sep 2024
Business travelers
18 review
Outstanding
Posted on Sep 28, 2024
If anyone comes to Hangzhou, I recommend this place: "West Lake Teavilla". The atmosphere is nice, the style is minimalist, the staff is very good, and they are friendly. You can stay in the middle of nature. The center of the hotel is a small tea plantation.
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6/14
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