No.58 Qianlong Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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1 night
Cloud Hotel Guest Reviews
4.8/5
Excellent
355 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(355)
Positive reviews(352)
Reviews with photos/video(145)
Delicious breakfast(70)
Loved the view(33)
Well designed(24)
Close to scenic area(17)
Great air circulation(12)
Excellent afternoon tea(11)
Perfect for kids(10)
Easy to call taxis(10)
Negative reviews(3)
Guest User
Sunshine Room - Street-View (Double Bed)
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 5, 2024
This is a beautiful place nestled in a lovely environment, perfect to enjoy in couple.
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
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dawidio
Guestroom (2 Beds) (Terrace)
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 15, 2024
A beautiful hotel in a beautiful area. Easy access to downtown and still hidden in a small, local village with hiking trails and tea houses all around. Definitely worth the stay.
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
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Guest User
Guestroom (2 Beds) (Terrace)
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
It was a very good experience. The breakfast was so good. The services of the housekeeper was so good. Will go again.
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
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Amanda DeBoer
Sunshine Room - Street-View (Double Bed)
Stayed in Apr 2024
Travel with friends
3 review
4.5/5
Great
Posted on Apr 29, 2024
The location was beautiful - beautiful views and lots of tea around! Everyone was helpful and it was clean and comfortable. Breakfast was very traditional Chinese. The location was difficult to get or from via Didi during peak times. We were able to make it work though. The A/C wasn't turned on yet so it was warm in the room if windows were closed. If windows were open, it was very noisy starting at about 5:00 am. All-in-all, it was a nice trip in a beautiful location.
Response from Property: Thank yuo so much for your comments,we have received your feedback and actively rectifiled it. We are looking forward to meeting you again in tjis beautiful place.May a good life be with you every day.
Epic traveler
Sunshine Room (Double Bed) (Terrace)
Stayed in Sep 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Nov 22, 2024
Located in a nice neighbourhood and tea farm is within walking distance. Overall nice stay experience.
Response from Property: Thank you for your five-star review! Cloud hotel is located near the Jiuxi scenic spot one of the ten scenic spots of West Lake, with a good location and good scenery, which is deeply loved by peopel. We will continue to welcome every guest. At the same time, I wish you good health and all the best. May a better life accompany you every day!
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Diederik van V
Duplex Family Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
It was a good stay with a huge room, plenty of space for a family to stay.
Overall very friendly and in a nice location.
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
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Guest User
Guestroom (2 Beds) (Terrace)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 1, 2024
It was really a pleasant stay! Room was clean and large. Desk service was outstanding!!
Response from Property: Thank you for your highly recongnition for our service!also we are honored and happy to serve you !Looking forward to seeing you again in this beautiful place,we sincerely wish you a happy life.
Lyssa
Duplex Family Room
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 15, 2023
We had a great time. The room was comfortable and clean. The hosts were helpful and the breakfast was good. Being up in the hills near the tea villages was amazing! There were some cute local restaurants nearby and getting to spots around west lake and the tea villages was easy (we mostly hiked and used DiDi).
Response from Property: Thank you for your five-star praise!Yunjian B&B is located near the smoke tree of Jiuxi, one of the ten scenic spots of West Lake, with a good location and good scenery, which is deeply loved by guests. We will continue to welcome every guest. At the same time, I wish you good health and all the best. May a better life accompany you every day!
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Jennifer Leigh
Sunshine Room (Double bed)
Stayed in Apr 2024
Travel with friends
8 review
4.5/5
Great
Posted on Apr 8, 2024
This hotel was perfectly fine and in a great location for visiting the tea terraces. I would NOT recommend staying here during a holiday, unless you are ONLY going to visit the tea areas. Transportation to and from the hotel into the city was a nightmare, with long waits on both ends for a car. So, non-holiday times, or visiting the tea locations, I would highly recommend this no-frills location. Breakfast was good; traditional Chinese. And there were other restaurants in the area. It's a cute place and I'm sure very peaceful most of the year. The staff does not speak much English but were very helpful to us foreigners.
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Response from Property: Thank you so much for your choice and feeback,Hangzhou has always been a popular tourist city,in drder to the normal operation of the traffic in the West Lake Scenic Area,The governmnet have to implement a vehicle number restriction policy on weekens and holidays.We are sorry for the inconvenience,im looking forward to meeting you again in this beautiful place.
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Guest User
Sunshine Room (Double bed)
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
I was going to visit West Lake, and my friend strongly recommended this place. It was really highly praised! ! The room is super beautiful, full of design, exactly as shown in the picture, exquisite and full of life~ The housekeeper is very considerate, the breakfast is delicious, the welcome fruit plate is very cute, and there is a super cute bunny! I will come again next time I visit~
Original TextTranslated by Google
Response from Property: 感謝您的五星好評!雲澗民宿位於西湖十景之一的九溪煙樹附近 ,位置佳景色好,深受客人喜愛。我們會繼續保持 ,迎接每一位客人的到來。同時也祝您身體健康,事事順心。願美好生活伴隨您每一天!
wandywsy
Sunshine Room (Double bed)
Stayed in Jan 2025
Couples
13 review
4.7/5
Amazing
Posted on Feb 3, 2025
The hotel staff are very friendly and have a good service attitude. They also patiently took us to visit different rooms when we paid for a temporary room upgrade.
Original TextTranslated by Google
Response from Property: 感謝您的五星好評!雲澗民宿位於西湖十景之一的九溪煙樹附近 ,位置佳景色好,深受客人喜愛。我們會繼續保持 ,迎接每一位客人的到來。同時也祝您身體健康,事事順心。願美好生活伴隨您每一天!
Guest User
Duplex Family Room
Stayed in Dec 2024
Family
9 review
4.6/5
Great
Posted on Jan 8, 2025
The hotel is located near the Jiuxi Yanshu scenic spot, surrounded by tea mountains, which is very unique. The interior decoration of the hotel is also very stylish, the space is large, and the accompanying breakfast is nutritious. However, the details still need to be improved, such as the glass door of the bathroom is not sealed, the shower water flow is small, and the toilet is not cleaned thoroughly.
Original TextTranslated by Google
Response from Property: 感謝您的五星好評!雲澗民宿位於西湖十景之一的九溪煙樹附近 ,位置佳景色好,深受客人喜愛。我們會繼續保持 ,迎接每一位客人的到來。同時也祝您身體健康,事事順心。願美好生活伴隨您每一天!
Guest User
Sunshine Room (Double bed)
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The B&B is very clean and cozy, close to Jiuxi Yanshu, and the air is very fresh. The housekeeper service details are in place. After a day of playing, I checked in and saw that the housekeeper helped to turn on the heating in advance and the rich welcome fruits were very healing. The surrounding scenery and air are also great! The freshly ground soy milk for breakfast is very rich ~ I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in the West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. At the same time, I also wish you good health and everything goes well. May a better life accompany you every day!
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Guest User
Guestroom (2 Beds) (Terrace)
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The room is really big, the overall design is simple, and the color matching is very good. I came to Hangzhou West Lake with my friends on the weekend, and finally chose this famous homestay. The homestay is located in the mountains, and the air is very good. The breakfast provided by the hotel is also very rich, and welcome fruits are given. The homestay manager is also very careful and thoughtful. After checking in, I gave a lot of recommendations on surrounding tours and food, as well as transportation precautions on WeChat. The whole travel experience is refreshing. Next time I come to this beautiful city of Hangzhou, I will definitely choose to stay in this famous homestay!
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Original TextTranslated by Google
6/9
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
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Jenny_jiao
Guestroom - With View (Double Bed) (Terrace)
Stayed in Dec 2024
Solo travelers
6 review
4.5/5
Great
Posted on Dec 14, 2024
I decided to stay in Hangzhou for one night to see the autumn colors of Jiuxi. At 5 or 6 in the evening, I found that this hotel had a special room with two breakfasts, which was very cost-effective. After having dinner at the Drum Tower and walking around to avoid the evening rush hour, I took a taxi directly and parked it at the door. Driving at night requires some skills.
When I arrived, the air conditioner had been turned on in advance, but the shower was a bit far from the air outlet of the air conditioner. There was also a glass door on one side, which was a bit cold. Fortunately, the shower water was quite hot, and the sanitary conditions were generally good. The room is on the second floor, with a large public terrace. A part of the room is also set aside as a viewing area, where you can see a little bit of the tea garden opposite. The room looks quite new overall.
The breakfast is not bad. After eating at 9:30, you can go to Jiuxi Yanshu for a round trip at your leisure. It takes half an hour to get to the entrance of Jiuxi one way. After a round of wandering, I came back to check out and the sun came out. It was very warm in front of the floor-to-ceiling glass in the room. I was lucky to have a sudden decision!
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Original TextTranslated by Google
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in the West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. At the same time, I also wish you good health and everything goes well. May a better life accompany you every day!