No. 167 Qingchun East Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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6698 Crystal Hotel (Hangzhou Sijiqing) Guest Reviews
4.5/5
Good
506 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(506)
Positive reviews(486)
Reviews with photos/video(65)
Friendly front desk staff(64)
Easy to get around(48)
Close to metro(30)
Delicious breakfast(20)
Perfect for business trips(16)
Many amenities(16)
Large rooms(13)
Convenient for shopping(8)
Negative reviews(20)
Guest User
Deluxe Double Bed Room (Private Bathtub + Soundproof Glass)
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Just spent 9 nights here and I could not be happier with my stay. The room was as described and a good size. The location is excellent and I spent several days walking and exploring Hangzhou due to its location. Metro is easy to use and just 2 min walk. Family mart located downstairs provides everything you need.
The room was kept spotless by staff cleaning daily and all amenities in the room were replaced.
I can't recommend this hotel enough for people looking for value and convenience.
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在 這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到 您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
The Black Asian Ja
Standard Double Room
Stayed in Jul 2024
Solo travelers
26 review
3.7/5
Posted on Oct 6, 2024
The room itself was okay but there was no view from the window which opened up into an old elevator shaft , lined with fake grass and flowers. The front desk agents were also not capable with dealing with simple requests, I guess due to language barriers and them trying to over complicate a simple question about bedding. We were only asking if the rooms came with something, they thought we were requesting a change which wasn't possible which caused check in to take over half an hour. Totally ridiculous. Finally, the manager came and understood ans resolved the situation.
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Response from Property: We are very sorry to have given you a bad experience. We will certainly pay attention to the shortcomings you mentioned and improve them. Thank you very much for your comments and suggestions. We will certainly take them as a warning. I hope you can witness our growth. Looking forward to your next experience.
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Guest User
Standard Double Room
Stayed in Jan 2025
Solo travelers
1 review
4.5/5
Great
Posted on Jan 14, 2025
Great, they upgraded me to a room with a view which was nice. Room was large and nice. Breakfast spread was small but food was fine. Overall I find it a pleasant stay
Response from Property: We are very sad that we did not receive your affirmation of 5 points~6698 will continue to work hard to do better! Just to provide you with a better stay experience, please believe that we will continue to improve and do better
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Guest User
Large Double Bed Room (Soundproof Glass)
Stayed in Dec 2024
Family
1 review
3.7/5
Posted on Jan 17, 2025
Great location, walking distance to metro station. Overall hotel is clean, service stall are friendly.
Response from Property: 沒有得到您5分的肯定我們很傷心哦~6698會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們會不斷改進,越做越好的
Guest User
Deluxe Double Bed Room (Private Bathtub + Soundproof Glass)
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Nov 17, 2024
We are a couple with a one year old baby and we thought the hotel was excellent! The staff went out of their way to use translate to communicate with us. The metro is next door and the breakfast was fantastic! Great value for money!
Response from Property: Thank you very much for choosing Hangzhou 6698 Crystal Hotel again! Thank you for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honoured to provide you with the best service and diversified vacation plans. You are very welcome to choose our hotel whether you are on a business trip or travelling! I sincerely look forward to your experience again!
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Syed
Standard Room (2 Beds)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Best hotel in Hangzhou with best facilities and great hospitality from staff and all others with best price
Response from Property: Thank you very much for choosing Hangzhou 6698 Crystal Hotel again! Thank you for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honoured to provide you with the best service and diversified vacation plans. You are very welcome to choose our hotel whether you are on a business trip or travelling! I sincerely look forward to your experience again!
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拉维
Large Double Bed Room (Soundproof Glass)
Stayed in May 2024
Solo travelers
36 review
4.0/5
Very Good
Posted on May 10, 2024
Bathroom need to be clean more well
Overall good place to book
Response from Property: Thank you for your kindness. Your encouragement is our motivation. When you come again, we will strive to do better, giving you a sense of home. I hope you can continue to accompany us and witness our growth. I look forward to seeing you next time!
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Gonese
Deluxe Double Bed Room (Private Bathtub + Soundproof Glass)
Stayed in Dec 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 31, 2023
Service was decent and straightforward.
The room was very clean and spacious
The breakfast was average
Response from Property: Hello, guests. Thank you for staying at Hangzhou 6698 Crystal Hotel! Only with the continuous care and supervision of guests like you can we constantly find problems in our work, correct them and make progress. From your comments, we regret to see that your stay this time has not met your expectations, and we apologise for the inconvenience caused! We will try our best to correct it. I hope to have the opportunity to receive you next time and give you a better check-in experience. Looking forward to your next visit.
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Guest User
Standard Double Room
Stayed in Jun 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 3, 2023
The hotel is around 15 minutes from Hangzhou east train station.. central location. They asked way too many questions while checking in though which took a while. The room was nice and clean..lovely bathtub and shower.
Response from Property: Hello! Thank you very much for taking the time out of your busy schedule to make sincere comments on the check-in experience of Hangzhou 6698 Crystal Hotel. Serve every guest attentively, so that every guest can be at home. Stay happily and live satisfactorily is what all our staff should do. We are very honoured to receive your satisfaction and praise. We are greatly encouraged by your affirmation. We will never forget our original aspiration and do every detail well to provide you with a comfortable experience for every stay. You can choose us in many hotels, which is also God's fate. Looking forward to your meeting 6698 again! Send it to all the staff of the hotel!!!
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Baris
Large Double Bed Room (Soundproof Glass)
Stayed in Jan 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Very nice stay here and helpful service. Excellent 😃
Response from Property: Dear guest, hello: Thank you for staying at Hangzhou 6698 Crystal Hotel and taking the time to comment on your stay experience despite your busy schedule. We are greatly encouraged by your affirmation. We will never forget our original aspirations and do every detail well to serve you. Every stay here provides a comfortable experience, and we look forward to your next stay!
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Lucinilde Otilia Bembele
Standard Double Room
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 10, 2023
My experience in this Hotel was amazing, I love the room, very clean and comfortable, the check-in process was just smooth they didn’t ask many questions, the receptionists were very kind specially 张琴,every time I was calling for help they were very diligent, the one who clean the rooms too just good people, the use robot for food delivery to the rooms !
In general I love my experience here! Highly recommend
Response from Property: Hangzhou 6698 Crystal Hotel is located in the bustling section of the city and not far from the West Lake. It is within walking distance to the Huajiachi Campus of Zhejiang University and the Qingchun Yintai Department Store. All kinds of restaurants are distributed, providing convenience for tourism and business guests. Continuously improving the quality of service is our unremitting goal, and it is our service tenet to bring pleasure and enjoyment to our guests. A rich and diverse delicious breakfast buffet prepares enough energy sources for your new day; we look forward to your experience again!
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Unah Skye
Guestroom (Double Bed)
Stayed in Apr 2023
Solo travelers
14 review
4.7/5
Amazing
Posted on May 24, 2023
Great hotel. It's extremely clean. The front desk is really helpful and polite. Less than 3 minutes walk to the subway.
Response from Property: Thank you for your comments. Your arrival must be our honor. We are located in the Yintai business district of Qingchun, surrounded by shopping malls and department stores. There are Metro Line 2 and many bus lines nearby. It is very convenient to travel. Your affirmation is the greatest support for us. We sincerely look forward to your experience again!
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azo888
Moonlit Tatami Double Bed Room (Soundproof Glass)
Stayed in Feb 2025
Business travelers
11 review
4.5/5
Great
Posted on Feb 24, 2025
it s ok
Response from Property: 沒有得到您5分的肯定我們很傷心哦~6698會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們會不斷改進,越做越好的
FailonMendonca
Deluxe Double Bed Room (Private Bathtub + Soundproof Glass)
Stayed in Jan 2023
Couples
52 review
4.2/5
Very Good
Posted on Feb 6, 2023
Good hotel.
Response from Property: 感謝你的評分,很遺憾沒收到你的五點好評,我們還是有做的不夠好。希望我們下次還能接待你。期待下次再來,祝您旅途愉快
Viktoria17s
Business Queen Room
Stayed in Jun 2022
Family
7 review
5.0/5
Outstanding
Posted on Jun 16, 2022
Excellent hotel! Very good location near the West Lake. Service is outstanding. Robots are for delivering orders and foods. 👍🏻☺️ I’ll highly recommend this place for families.
Response from Property: Hangzhou 6698 Crystal Hotel is located in the downtown area and not far from the West Lake. It is within walking distance to Huajiachi Campus of Zhejiang University and Qingchun Yintai Department Store. All kinds of restaurants are delicious, which provides convenience for tourists and business guests. Constantly improving service quality is our unremitting goal, and it is our service tenet to bring pleasure and enjoyment to guests; A variety of delicious buffet breakfasts prepare enough energy sources for your brand-new day; Waiting for your experience again!