North Star Hangzhou International Expo Center Hotel

North Star Hangzhou International Expo Center Hotel Reviews

North Star Hangzhou International Expo Center Hotel

No.353 Benjing Avenue (Check-in on 7F), Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
North Star Hangzhou International Expo Center Hotel
North Star Hangzhou International Expo Center HotelNorth Star Hangzhou International Expo Center HotelNorth Star Hangzhou International Expo Center Hotel
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North Star Hangzhou International Expo Center Hotel Guest Reviews

4.8/5
Excellent
1152 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1152)
Positive reviews(1135)
Reviews with photos/video(270)
Delicious breakfast(127)
Large rooms(126)
Would stay again(67)
Friendly front desk staff(64)
Close to metro(30)
Tasty restaurant(12)
Delicious buffet(8)
Garden view(6)
Negative reviews(17)
Guest User
Deluxe Suite
Stayed in 2023 年 12 月
Solo travelers
4 review
4.5/5
Great
Posted on 2023 年 12 月 6 日
The executive suite was as spacious as shown in the pictures with great view over the expo centers and landmark building. The rooms were clean and fairly equipped. There was a lot of cabinets to store your belongings. Facilities are good, gym is correctly equipped and very spacious. Bob at the reception was very helpful. One key improvement is the air conditioning, the room was hot and ventilation requires to open the windows to cool down inside the suite, the AC not being functional at that time of the year. The bathroom mirror lights are also very hot which does not help to cool down the room as the saff keeps it swithed on after the cleaning. Breakfast was fair with a big dining room and choices between western and chinese food options. The lounge bar is a bit lame. I did not try the Sky Garden, i will try next time.
Response from Property: Dear Guest,We deeply appreciate your emotional feedback.It is worthful and helpful to us.We believe that you have had a wonderful and memorable time at our hotel.We are very plaesed that you are satisfied with our facilities,location,foods and service. But as your said,you felt uncomfortable due to overheated air conditioning.we also fell sad about it.Moisture will clouding the mirror when you took a shower,so we installed the bathroom mirror lights that can heat.But it might raised the temperature of the room.The matchless Sky Garden is the one and only in Hangzhou.We invite you to have more experiences sincerely,feel four seasons,encounter more beauty.Take care and stay blessed!Hope to see you soon.
Xuanerbaobao
Superior Double Room
Stayed in 2024 年 9 月
Solo travelers
14 review
5.0/5
Outstanding
Posted on 2024 年 9 月 17 日
The room is big and clean. The location is good. The front desk service is good. They are considerate and patient. The sky garden is nice. It is suitable for walking when it is not raining. I prefer the capsule coffee machine.
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Response from Property: Thank you for your trust and choice of Hangzhou International Expo Center North Star Hotel! Hangzhou International Expo Center North Star Hotel is a luxury business hotel supporting Hangzhou Expo. It is located on the south bank of Qiantang River, east of Qianjiang Third Bridge, and in the core area of ​​Qianjiang Century City, Xiaoshan District. The hotel is only 1 km away from the Qiantang River. With its unique geographical location and convenient and fast transportation network, it is an ideal venue for various exhibitions, conferences, and activities. We adhere to the concept of doing things with heart and serving attentively, and are committed to providing you with family-like care with attentive service, making the hotel a warm place like home during your journey. I hope we will be your constant choice! I wish you a smooth work and a happy life!
Guest User
Superior Room (2 beds)
Stayed in 2024 年 9 月
Family
14 review
5.0/5
Outstanding
Posted on 2024 年 9 月 16 日
The best choice for watching concerts in Hangzhou 1. Excellent location, turn left and walk a few minutes to the Olympic Sports Center. 2. Plenty of parking spaces in the underground garage, free parking for guests. 3. The hotel environment is elegant and warm, and the rooms are clean, tidy and bright. 4. The hotel staff is friendly. 5. The most surprising thing is the breakfast, which has avocado, tofu, fermented rice balls, and Pianerchuan.
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Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is really convenient to watch concerts. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We adhere to the service concept of doing things with heart and serving attentively, and are committed to giving you family-like care with caring services, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Xiaoruyademama
Superior Double Room
Stayed in 2024 年 9 月
Family
9 review
5.0/5
Outstanding
Posted on 2024 年 9 月 8 日
First of all, I would like to thank G-DRAGON for his thoughtful service. He added me on WeChat, told me how to get to the hotel, and upgraded my room to the best view room in the hotel. The hotel also has a self-made map to tell guests how to get to the major venues. It’s awesome. I will come again next time!
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Response from Property: Dear guests, hello. Thank you very much for your excellent evaluation! Your satisfaction is our driving force. Thank you very much for your praise! We will continue to maintain professionalism and dedication to provide better services. The hotel is located on the south bank of Qiantang River, in the core area of ​​Qianjiang Century City, Xiaoshan District, and Hangzhou International Expo Center has comprehensive supporting facilities and many preferential activities. I am very happy to meet your expectations, and we will continue to work hard to improve the quality of our service. I look forward to providing you with more wonderful things in the future.
Anonymous User
Superior Double Room
Stayed in 2024 年 8 月
Travel with friends
12 review
5.0/5
Outstanding
Posted on 2024 年 9 月 10 日
It's not far from the Big Lotus. It's more convenient to watch the concert on foot. The room is quite large and has complete facilities. You can watch the big and small lotuses from a distance! There seems to be a go-kart track opposite the hotel, where you can pass the time.
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Guest User
Business Double Room
Stayed in 2024 年 8 月
Business travelers
2 review
5.0/5
Outstanding
Posted on 2024 年 8 月 31 日
The night view outside the window is beautiful, and you can see lotus flowers of all sizes. The room is fully equipped, the capsule coffee is very good, the sky garden is watered by workers in the morning, and it is well maintained. The breakfast in the restaurant is very rich.
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Nuomekuaile
Superior Room (2 beds)
Stayed in 2024 年 8 月
Family
7 review
5.0/5
Outstanding
Posted on 2024 年 8 月 29 日
Because of Zhou Shen's concert, the parent-child group had three rooms, and the experience was very good, especially the superior king-size bed room, where you can see the big lotus and the night view, which is so beautiful
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Response from Property: Thank you for taking the time to comment and affirm our hotel. Hangzhou International Expo Center Beichen Hotel has convenient transportation, beautiful environment, complete supporting facilities, and stylish and elegant guest rooms are equipped with comfortable and complete modern facilities, providing you with a high-end and luxurious living environment. In addition, the professional and efficient service team always stands on the position of ensuring guest satisfaction and attaches importance to the service experience of every guest who comes to the store. Welcome to experience it next time and wish you a happy life!
Hongbaoshidadayang
Executive Double Room
Stayed in 2024 年 8 月
Other
11 review
5.0/5
Outstanding
Posted on 2024 年 8 月 26 日
Convenient transportation, excellent location, standing in the room window, you can see the big and small lotus. The breakfast is very rich, the summer drinks in the lobby bar on the seventh floor are very delicious, and I will choose the Expo Center Beichen to watch concerts in the future.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is really convenient to watch concerts. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We adhere to the service concept of doing things with heart and serving attentively, and are committed to giving you family-like care with caring services, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Guest User
Deluxe Suite
Stayed in 2024 年 8 月
Other
6 review
5.0/5
Outstanding
Posted on 2024 年 8 月 26 日
The hotel is very clean, the room is also very big, you can see big and small lotus flowers, the sky garden is also very beautiful, everyone's service attitude is very good, the front desk is also very patient to tell you the route to the concert, the experience is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is really convenient to watch concerts. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We adhere to the service concept of doing things with heart and serving attentively, and are committed to giving you family-like care with caring services, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Guest User
Executive Double Room
Stayed in 2024 年 8 月
Family
8 review
5.0/5
Outstanding
Posted on 2024 年 8 月 25 日
Stayed here for a concert. It is convenient for traveling. The bedding in the executive king room is comfortable. Hygiene: clean and odorless Facilities: air conditioning is silent Environment: spacious room, good scenery downstairs, quiet. The breakfast is rich. The 7th floor of the hotel is a sky garden with Jiangnan garden elements. It is a surprise. Good service, free fruit and cola, plenty of drinking water. Recommended to stay 😊
Original TextTranslated by Google
Response from Property: Thank you for your trust and choice of Hangzhou International Expo Center North Star Hotel! We are also honored that our high-quality service can leave you with wonderful memories of your trip to Hangzhou. Hangzhou International Expo Center North Star Hotel is a luxury business hotel supporting Hangzhou Expo. It is located on the south bank of Qiantang River, east of Qianjiang Third Bridge, and in the core area of ​​Qianjiang Century City, Xiaoshan District. The hotel is only 1 kilometer away from the Qiantang River. With its unique geographical location and convenient and fast transportation network, it is an ideal venue for various exhibitions, conferences, and activities. We adhere to the concept of doing things with heart and serving attentively, and are committed to providing you with family-like care with attentive service, so that the hotel can become a warm place like home during your journey. I hope we will always be your unchanging choice! I wish you a smooth work and a happy life!
Anonymous User
Deluxe Suite
Stayed in 2024 年 8 月
Solo travelers
20 review
3.0/5
Posted on 2024 年 8 月 25 日
When I stayed at this hotel for the first time, I was very satisfied with it, whether it was the front desk, the environment or the equipment, so I booked this hotel directly after watching the concert for the second time. I arrived at 4:30 in the afternoon, and the front desk actually told me that there were no rooms available. What? ! I made a reservation and said there was no room, which is outrageous. Then I asked another colleague who didn’t know what to do and said there was a room. Although the process only took a few minutes, I felt very irresponsible and unsafe. feel. The room seemed to have been unoccupied for a long time and was not very clean. The bathroom had a musty smell. The door to the shower room was peeled off. There are plenty of breakfast options My stay this time was average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! I am very sorry that I could not give you a satisfactory experience during this stay. Regarding the issues you mentioned. We have given feedback to relevant departments and made rectifications. We always stand to ensure guest satisfaction, pay attention to the service experience of every guest, and constantly optimize and improve hotel products and services. Hangzhou International Expo Center Beichen Hotel is located on the south bank of the Qiantang River, in the core area of ​​Qianjiang Century City, Xiaoshan District, with convenient transportation. There are more than 100 kinds of meals to choose from for the hotel's breakfast. The hotel has a beautiful environment, complete supporting facilities, and a 65,000-square-meter sky garden that is open to the public free of charge. It is currently the largest roof garden in Asia with the most complete functions, the strongest Chinese characteristics, and the best ecological environment. It is also the venue for the 2022 Hangzhou Asian Games. Official reception hotel. Welcome your next visit and wish you a happy life!
Haidelabazhangtang
Business Room (2 beds)
Stayed in 2024 年 8 月
Family
4 review
5.0/5
Outstanding
Posted on 2024 年 8 月 24 日
Facilities: Quite new and good, it's very close to the concert Service: The most important thing is that the service of the concierge is very good. We brought a lot of luggage with our children, so we called the front desk concierge to arrange someone to go down to the basement to help get things. Gao Xiaoyu from the concierge was very careful and patient. My wife said she must give a good review!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is really convenient to watch concerts. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We adhere to the service concept of doing things with heart and serving attentively, and are committed to giving you family-like care with caring services, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Guest User
Standard 2-bed Room
Stayed in 2024 年 8 月
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2024 年 8 月 20 日
Very satisfied, clean and sanitary, good service attitude👍Very close to the Olympic Sports Center Stadium where Andy Lau's concert is held, and Metro Line 6 is also very close, very convenient, the large lawn in the sky garden is great😎
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is really convenient to watch concerts. We adhere to the service concept of doing things with heart and serving attentively, and are committed to providing you with family-like care with caring services, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Anonymous User
Executive Double Room
Stayed in 2024 年 8 月
Family
6 review
5.0/5
Outstanding
Posted on 2024 年 8 月 25 日
I book this hotel every year for Tonglu rafting! It's clean, the room is big, the breakfast tastes good, there are afternoon tea and supper noodles, the front desk Xiao Cui's service is very good, small problems are solved very quickly, Yintai is opposite the hotel, very convenient!
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Jiuniangxiaowanzizhihuaxianzq
Superior Room (2 beds)
Stayed in 2024 年 8 月
Family
10 review
5.0/5
Outstanding
Posted on 2024 年 8 月 19 日
Clean and comfortable, very close to the stadium. The first choice hotel for concerts. The waiters are warm and thoughtful, and the room service manager is very good. Because I went there early, I parked the car in the parking lot and went directly to the seventh floor to store my luggage. I met him. He was very enthusiastic and took the initiative to send me to the first floor to call a taxi. He also added me on WeChat. In the afternoon, he asked me when I would be back. He helped me lock the room in advance and put my luggage in the room. It really feels much more convenient. I will choose to stay here in the future. The breakfast variety is too rich. The bathroom is also large
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! Hangzhou International Expo Center North Star Hotel is located on the south bank of Qiantang River, in the core area of ​​Qianjiang Century City, Xiaoshan District, with convenient transportation. The hotel has a beautiful environment and complete supporting facilities. There is also a 65,000 square meter sky garden open to the public for free. It is currently the largest, most functional, most Chinese-style, and best ecological environment roof garden in Asia. It is also the official reception hotel for the 2022 Hangzhou Asian Games. We always stand on the position of ensuring guest satisfaction, attach importance to the service experience of every guest who comes to the store, and continuously optimize and improve hotel products and services. Welcome to visit us next time and wish you a happy life!