To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(782)
Positive reviews(753)
Reviews with photos/video(196)
Easy to get around(109)
Friendly front desk staff(109)
Convenient location(102)
Delicious breakfast(86)
Awesome amenities(65)
Close to metro(63)
Would stay again(20)
Perfect for business trips(12)
Negative reviews(29)
Vale90
Double Room
Stayed in May 2024
Couples
19 review
3.2/5
Posted on Jun 9, 2024
This hotel is handy for the location , average cleaning , but the rooms are extremely small. The toilet and shower share a door , that was a bit strange. Not sure I would come back. The air conditioning is so strong , the cold wind goes right into your face so if you don’t turn it on , you would feel very hot and humid, if you turn it on even very low power you will end up with a cold. Not a good one !
Response from Property: sorry
CPY2099
Double Room
Stayed in Jun 2024
Solo travelers
10 review
4.5/5
Great
Posted on Jul 2, 2024
The hotel is very modern and has an attractive lobby. My room was good and clean, though the bathroom has no door. My stay came with free breakfast which was decent and satisfying.
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動我們酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。期待您的再次光臨!
Guest User
Double Room
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 22, 2022
nice nice nice
Response from Property: 尊敬的賓客您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務,希望能在漢庭西湖文化廣場店與您再相逢。祝您心情愉快,闔家幸福!
Guest User
Superior Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The front desk of Haohao is very enthusiastic. Ding Ying is very enthusiastic at work❤️🔥 It is very close to the subway station. The breakfast is very rich. The eldest sister is very nice. The front desk, especially the fat girl, is so enthusiastic. There is also a claw machine to catch dolls, colorful dolls, I sincerely give you a good review, it is really great. Mainly very close to West Lake and the subway station
Facilities: good
Hygiene: good
Service: Very good
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What I have been pursuing, this...
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Guest User
Superior Double Room
Stayed in Apr 2024
Couples
74 review
5.0/5
Outstanding
Posted on May 9, 2024
Not bad, not far from the West Lake Plaza Center, quite convenient. Just get off the bus and it's suitable for business trips. The price is also OK. Overall, I'm quite satisfied, and it's convenient to take a boat to the Grand Canal.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
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Guest User
Superior Double Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Ding Ding at the front desk of Haohaohao is so warm and welcoming. There are also washing machines and dryers. The explanations are very good. The breakfast is very rich. There is also a robot to deliver food. It is very close to the subway station. Haohaohao is very satisfied with this trip. Very good Very good, very happy, especially the fat girl at the front desk, the service is very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
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Shuping
Guestroom (2 beds)
Stayed in Mar 2024
Family
16 review
4.5/5
Great
Posted on Mar 26, 2024
It's close to Wulin Cultural Square and good for walking along the Grand Canal. The breakfast was delicious. The lady at the counter has good service. There are many restaurants around, and it's not far from the subway.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are the biggest motivation for us to move forward. Our hotel will continue to work hard to create a warm and comfortable living environment for our guests, and meet the requirements of different guests with the highest cost performance. welcome next time!
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Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 29, 2024
The fat girl at the front desk was very enthusiastic and nice
Service: Good
Environment: Good
Sanitation: Good
Facilities: OK
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
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Yuexiahuoliuxing
Double Room
Stayed in Feb 2024
Solo travelers
36 review
3.0/5
Posted on Feb 20, 2024
The room is small and the air conditioner in the room is noisy. The bathroom and shower room share a door, and the aisle between the beds in the room is very narrow. The overall feeling is not spacious enough. The hotel is very close to West Lake Cultural Square. There are robots in the hotel that deliver food to guest rooms.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Wenwen
Double Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Others are good, service is good, location is good, room is a bit small! Restaurant is also a bit small.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Zhongxinanbeidong
Double Room
Stayed in Feb 2024
Solo travelers
56 review
4.0/5
Very Good
Posted on Feb 8, 2024
The location is in the center of Hangzhou, so traveling is very convenient, with buses and subways nearby. The hotel has been recently renovated, and everything including air conditioners, TVs, and kettles are all new. It's just that the room is a bit small and people can't turn around. The bathroom is also very small. Fortunately it's clean and tidy. It can be considered a relatively formal Hanting. Breakfast was pretty good too.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
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Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The room environment is very hygienic, the stay is quiet and comfortable, the sanitary products are of reliable quality, the Internet is convenient at night, and the robot service is also very fashionable. The stay is very comfortable. The breakfast is also very delicious.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time out of your busy schedule to share your stay experience with us. We are glad that the hotel's services have been recognized by you. We believe that your recognition of us will inspire us to provide better service quality for every guest. Thank you again for sharing, and we sincerely look forward to your visit again!
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Guest User
Guestroom (2 beds)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Clean and sanitary. The front desk service is very enthusiastic. The fat girl at the front desk is very good. There is also a washing machine and dryer. It is very close to the subway station.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
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Guest User
Superior Double Room
Stayed in Jan 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 28, 2024
The room is not too big, not far from the subway station, and the service of a fat lady at the front desk is very good👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
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Guest User
Superior Double Room
Stayed in Jan 2024
Family
1 review
4.5/5
Great
Posted on Jan 18, 2024
The room is very good, the infrastructure is very good, the details are well done, the environment is very clean and sanitary, and the price is cheap, which can be called good value for money. The breakfast is also very good, and the environment is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the biggest driving force for our progress. Our hotel is constantly working to create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!