Hangzhou Jinxi Hotel Reviews

Response from Property: Dear _WeChat266098****, hello! I am very happy to see your high evaluation of the hotel's geographical location. Thank you very much for choosing to stay in our hotel and sharing such a great experience! Your recognition is the greatest encouragement to us and the driving force for our continued efforts. The hotel is close to the West Lake Paradise, allowing every guest to easily encounter the lake and mountains, feel the uncanny workmanship of nature and the profound historical and cultural heritage. This is our honor. I believe that when you stroll along the West Lake, you must have appreciated its beautiful scenery in different seasons, whether it is the weeping willows in spring, the lotus in summer, the fragrance of osmanthus in autumn, and the snow on the Broken Bridge in winter, each scene has its own flavor. In fact, there are not only beautiful natural scenery around the hotel, but also a variety of authentic Hangzhou snacks inside the hotel, such as Longjing shrimp, West Lake vinegar fish, Pianerchuan, etc. Every bite can let you taste the unique taste of this city. For the New Year event, you can also experience handmade candied haws and popcorn in the hotel lobby, leaving a precious memory for this trip. We know that a perfect stay is inseparable from every detail. In addition to the superior geographical location, we are also constantly improving the hotel's service quality and facilities, hoping to provide you with a more comfortable and convenient accommodation environment. Whether it is the warm layout of the room, the thoughtful service, or the rich and diverse breakfast, we strive to be perfect. Thank you again for your support and love, and look forward to your visit again. We will continue to provide you with high-quality services, so that you can feel the warmth and comfort of home every time you come here. I wish you a happy New Year and a happy family!

Response from Property: Dear TIHKlninqza,Thank you so much for your wonderful review! We are truly delighted to hear that you had a great experience during your stay with us. It means a lot to know that you found our hotel to be a good one, with facilities that met your needs, services that left you satisfied, and a location that added to the charm of your visit.Our team is constantly working hard to ensure every aspect of your stay is seamless and memorable. Your kind words about our facilities, services, and location are a great encouragement for us to keep up the good work.We sincerely hope to have the pleasure of welcoming you back in the future！

Response from Property: Dear WeChat380512****:Hello, thank you so much for taking the time to send us feedback of your stay experience! Our Hotel is located on the beautiful West Lake, surrounded by water, so you can remain within doors will be able to enjoy the scenery of West Lake. There are various types guest room in our hotel, including twin room and family room, and each room is strictly implemented by our professional cleaning staff, floor manager, and supervisor inspection system to ensure that your room is clean and tidy. Our buffet restaurant features a panoramic floor-to-ceiling glass window design, and the window outside is a charming courtyard scenery with the Southern China. Enjoy a delicious breakfast while admiring the scenery, and start your good trip. While meeting the different accommodation and dining needs of guests, we adhere to the Concierge service and provide personalized service, so that every guest can enjoy a warm and comfortable stay. We are honored to have received your recognition of our hygiene, breakfast, service, and location, the cozy room you stayed was upgraded for G2O summit VIPs. Each room has a private bathroom to achieve the function of dry and wet separation. In order to provide our guests with diverse accommodation experiences, some rooms have tried the Tatami style and used steps to enhance the spatial hierarchy. Unfortunately, it did not meet your liking. We sincerely invite you to bring your family to experience family room and enjoy a better family time. From March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. We are sorry that we couldn't provide you a satisfactory accommodation experience this time. Thank you for the suggestions you kindly offered us, which is crucial to improving our service quality. We look forward to meeting you again in Hangzhou and Jinxi Hotel, to feel our warmth and progress. Wish you good health and lots of happiness!

Response from Property: Dear TISGlcuv60p****：Hello, thank you for choosing Jinxi Hotel during this beautiful spring season. Our hotel is located in the core area of the West Lake, with beautiful West Lake scenery and nearby many attractions. It is conveniently located, quiet and suitable for vacation. It's the peak season from March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. If you use online platforms such as DiDi APP for go out, only taxi are allowed. We are committed to providing every guest with a comfortable and "home-like" stay experience. If you have any questions or would like to connect, feel free to reach out to us and always at your service. Thank you again for choosing Jinxi Hotel and we look forward to serving you again. 

Response from Property: Dear Guests: We are very happy to see you share your stay experience with us and we are very pleased to have your recognition. Jinxi Hotel is a beautiful place with all seasons. Please come again next time. I wish you all the best!

Response from Property: Dear guest: Hello, thank you for choosing Jinxi and taking the time to leave a review! No amount of nice words can match your sincere evaluation. We will make 100% efforts just to bring you a satisfactory stay. Your satisfaction will be the biggest motivation for us to move forward. We We will continue to work hard to create a "warm home" for our guests. The villa is located in the West Lake Scenic Area and on the bank of Yanggong Embankment. It is quiet in the bustle. Hangzhou Flower Garden, Botanical Garden, Yue Temple, Sudi, Longjing, Lingyin Temple and many other scenic spots are nearby. It is very convenient and pleasant to walk or ride a bicycle. Thank you again for your comments and suggestions, and you are welcome to come to Jinxi often! I wish you all the best!

Response from Property: Dear guest: Hello, thank you for taking the time to give us your evaluation despite your busy schedule. Your support is the driving force for our progress. The villa is located on the bank of the relatively quiet Yanggong Causeway in the West Lake Scenic Area. It has a rare natural ecology and quiet environment in the bustling city. It is only across the Yanggong Causeway from Quyuan Fenghe and is within walking distance. Hangzhou Flower Garden, Botanical Garden, Yue Temple and other attractions are also nearby. . It is very convenient and pleasant to explore the West Lake on foot or by bicycle. It is the first choice place for leisure vacation with family and friends. I hope Jinxi will always receive your love, and we sincerely look forward to your next visit with your family! May you be happy every day!

Response from Property: 尊敬的Dbls：您好！真心感謝您選擇入住我們山莊，還留下了這麼細緻又暖心的評價，您的每一句話都像春日暖陽，讓我們心裏暖烘烘的。感謝您對我家院子的喜愛！我們精心養護庭院綠化、打造城市綠洲，就盼着能為您洗去旅途的疲憊，帶來鬆弛愜意的停居感受。酒店身處西湖核心景區，周邊景點環繞，等着您有機會多來體驗遊玩！得知早餐合您口味，麪得到您的誇讚，廚房師傅們很高興！我們特別抱歉這次床墊沒能讓您睡舒服。您的意見我們已經記在心上，請您下次光臨時能預告我們一下，我們會對床墊做一些調整，方便您舒適入眠。我們期待再次為您打造一段愉悦的金溪時光！願您生活愉快、萬事順遂！

Response from Property: Dear Mary88Zhou: Hello! The red plum blossoms in Jinxi are in full bloom, and new buds are sprouting at the Lingyin tea mountain in early spring. It is a great honor to meet you again in this wonderful season when the spring breeze is blowing and the greenery is growing. Seeing your comments and photos is like receiving a letter from an old friend! You have stayed in our hotel three times. We are deeply touched by your trust and support. Thank you very much for your recognition of our service details. The room upgrade is our special gift to returning customers. We are sincerely delighted to add a little comfort to your trip to Lingyin Zen Incense. We attach great importance to the breakfast experience you mentioned and have conveyed it to the relevant departments as soon as possible. We will strive to strengthen the control and supervision of Western pastry production and improve product quality. Thank you for recommending our Chinese food. Regarding the atmosphere in the public areas during the event, our duty manager intervened and provided guidance as soon as possible that night. We are sorry that this still affected you. We will improve the night patrol mechanism and do our best to create a "warm home" for every guest. At this time when everything is reviving and plum blossoms are being admired, in order to allow guests to better experience the spring in the south of the Yangtze River, we have carefully created innovative products such as the Plum Blossom Banquet. We sincerely invite you to come and taste them when you have the chance! Waiting for your fourth "letter from home", wishing you a happy new year! All the best!

Response from Property: 尊敬的_WeChat34670****：您好！非常榮幸得蒙您垂青，攜您家小寶貝選擇金溪，與我們共度這“綠楊煙外曉寒輕”的初春時節，為此，我們也特地為您升級了客房，很高興能夠得到您的滿意。山莊位於美麗的西子湖畔、楊公堤岸，與“西湖十景”之“麴院風荷”隔堤相望，靈隱寺、雷峯塔、植物園、蘇堤等諸多精華景點皆在周邊，麴院風荷此時雖未至芙蕖時節，但新柳拂波的景緻別有一番清韻。我們的金溪別業餐飲團隊一直致力於杭幫菜守正創新，值此金溪紅梅暗香浮動之際，更是精心打造了梅花宴等時令新品，誠邀您有機會來探梅賞梅品梅。金溪一枕西湖月，麴院三更玉漏聲，期待荷風再起時，能夠與您重續畫堂春！

Response from Property: 尊敬的lll3：您好，見字如麪！感謝您點評和美圖分享下榻體驗，您的認可恰似春日暖陽，暖人心扉。我們家客房小姐姐王利娟給您留了小小紙條，真誠期待給您帶來一份人在旅途的温暖，有幸得到您在小紙條上書面回覆、熱情讚揚，利娟姐可開心啦！我們大家都感受到了被賓客點讚的快樂。房間升級，是我們盡所能為您的旅程增添的一份滿意+驚喜。我們精心打理庭院，是希望給客人們提供一方舒適放鬆的好天地。既然酒店有幸咫尺西湖十景之麴院風荷，位置得天獨厚，那我們就用心一些，讓她仿若一幅水墨江南畫卷，在您眼前徐徐鋪展：晨起推窗，清風拂面，鳥鳴青翠映入眼簾；一磚一瓦，皆靜靜營造詩意棲息之所；一草一木，每一處都顯露江南獨有的温婉與靈秀。至於早餐，我家大廚精挑食材用心烹飪，衹為在清晨助您開啟活力滿滿的一天。期待與您再次相逢，共賞人間四季更迭、歲月悠長。願生活因西湖山水的滋養而詩意綿延、明媚如初。

Response from Property: Dear guests: Hello! Spring comes with the arrival of Yi Si, and everything comes to life. We are honored to meet you in this beautiful season with gentle spring breeze and growing greenery. We regret that our stay did not meet your expectations, and we sincerely apologize for this. We attach great importance to your opinions and suggestions, and will strive to improve the comfort of supplies and utensils, and strengthen the management and supervision of breakfast services. Relevant departments are already conducting targeted training and improvements to prevent such incidents from happening again. We have always been adhering to the Golden Key service concept and committed to the construction of "Quality Jinxi" in order to create a "warm home" for every guest and provide warm, high-quality Jinxi services. Thank you for letting us know your experience of staying in the hotel and helping us improve. We sincerely hope you will visit us again. "Drink tea at the Spring Equinox and enjoy flowers at the Autumn Rain". We hope you will have the opportunity to experience the Hangzhou cuisine of Jinxi Bieye Restaurant, the outdoor teahouse of Kingfisher Singing, the coffee of Shuyu Mengdie Hall Bar and other services, and give us valuable comments and suggestions. Looking forward to seeing you again!

Response from Property: Dear 205723****, hello! We are honored and excited to see your comments! You have chosen to stay in our hotel for the fourth time and gave such a high evaluation, which is the greatest recognition and encouragement to us! Every time you come, it is like a family coming home. We look forward to it with joy and prepare carefully. We have always strived to create a comfortable, convenient and warm stay experience for every guest, and we are glad that our efforts have been recognized by you. The hotel's unique geographical location allows you to easily appreciate the beautiful scenery of West Lake and feel the tranquility and beauty of nature; the carefully designed rooms, whether complete facilities or clean and tidy environment, hope to provide you with home-like comfort; the rich and diverse breakfast, combining various special snacks, is just to satisfy your picky taste buds; and the parent-child room full of childlike fun hopes to leave you and your children with a good memory. We have also specially set up several reading bars, displaying various types of books, hoping to provide you with a quiet reading space during your busy journey, allowing you to relax in the fragrance of books. We are deeply sorry for the minor incident regarding room hygiene. Thank you very much for your tolerance and understanding. We are deeply touched by your generosity. Colleagues from the housekeeping department wrote notes and sent gifts. This is their way of expressing their apologies and it also shows our attention and care for every guest. We always believe that only by paying attention to every detail and treating every guest with care can we bring you a high-quality service experience. Your recommendation means a lot to us. It is not only a recognition of our hotel, but also a trust and responsibility. We will cherish this trust, continue to work hard, continuously improve service quality, optimize hardware facilities, and provide every guest with better and more considerate services. We are looking forward to your coming to Hangzhou and staying in our hotel again. We will certainly welcome you with more enthusiasm and more thoughtful service! Thank you again for your support and love. I wish you a happy life and all the best!