No. 377, Zhongshan South Road, Shangcheng District, Hangzhou, Zhejiang, 310002, ChinaView Hotel Details
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Brook Hotel (Hangzhou West Lake) Guest Reviews
4.5/5
Good
1711 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1711)
Positive reviews(1612)
Reviews with photos/video(320)
Convenient location(242)
Classy environment(184)
Friendly front desk staff(104)
Close to scenic area(85)
Easy to get around(83)
Average sound insulation(80)
Well decorated(55)
Well designed(44)
Negative reviews(98)
Samuel NWY
Guestroom
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Have a nice lounge and the room is comfortable, can listen music when bath
Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.
Kate Ural
Selected Budget Room
Stayed in Sep 2024
Couples
47 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Good hotel in a historical part of Hangzhou. Good for solo traveling and couples. Friendly stuff, clean rooms and it’s quiet.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Guest User
Selected Budget Room
Stayed in Jul 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Very Cooperative and Courteous Staff . Beautiful Interiors . Clean rooms and washrooms .
Response from Property: Dear guest, hello! Thank you very much for staying here and leaving this five-star praise in your busy schedule. xx is also very happy to receive the praise. Your satisfaction is our honor and the source of our service. Your five-star praise is the living signboard of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win more satisfaction and five-star praise from you! The development of Brooke cannot be separated from your continued attention and support. We sincerely invite you to visit again! I wish you and your family happiness and all the best!
DiChien
Family Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The room is very clean, and the toilet has a speaker that is able to connect bluetooth to the phone and listen to the music while showering. The hotel also has laundry self-service for tourists to use while staying. Overall, the room is nice and located near Food Street.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
TINE KEPIC
Guestroom
Stayed in Aug 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Aug 8, 2024
Hotel was clean, nice and good location. Friendly personel.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
J.Vansen
Guestroom (Double bed)
Stayed in May 2024
Family
26 review
5.0/5
Outstanding
Posted on May 27, 2024
Great location. Morning market is just right next lane. Would definitely stay again. Room is excellent as well
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Guest User
Cozy Tatami Room
Stayed in Apr 2024
Couples
10 review
3.0/5
Posted on Jul 7, 2024
We checked in this boutique hotel fot 2 nights during our Hangzhou trip. It is in the city anf near the tourist attraction.
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
ivonne8a93
Guestroom
Stayed in Apr 2024
Travel with friends
39 review
4.2/5
Very Good
Posted on Apr 14, 2024
The hotel has an excellent location and the area is beautiful to have a stroll under nature. The teal accents in the whole facility made it look super chic and modern, with great taste decoration everywhere. Two things i didnt like where the staff taking pictures of each guests’ faces, which we’ve never experienced before, as well as being woken up at 8 am by the cleaning staff knocking the door as if they are not sure if there are guest or not inside.
Room is comfortable, clean and spacious. Amenities are good too.
6/10
Response from Property: Hello dear guest!Thank you for taking the time to review the hotel. As for your question about taking photos of faces: Because our public security system was undergoing maintenance and upgrades recently, we were unable to register on the public security system at that time. Therefore, we have to take photos of individual guests, which is very important. Thank you for your valuable comments.We will report this issue to our leadership and rectify it.Brook Hotel wishes you a happy life!Brook Hotel also welcomes your next visit!
Ismael Kenig
Yunqi Attic Room
Stayed in Oct 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Nice hotel near Hefang street. By the hotel there is a lot of restaurants and small businesses. The staff is friendly and the room is clean.
Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.
ANH THU
Cozy Tatami Room
Stayed in Mar 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Mar 26, 2024
Perfect location and nice decoration, the room is so functional with 2 speakers, smart mirrors and automatic curtains,…the welcoming effect inside room is so interesting and unique. Staff is so friendly and helpful with high quality service even with affordable price. Thank you Front desk小林so much for the excellent support. I will comeback for the next trip to Hangzhou. As a 5 stars Front Office before i really appreciate your service!
Response from Property: A home away from home experience. Your satisfaction makes us extremely happy; your comments make us feel extremely honored. To win your love, we know that only through unremitting efforts can we do better. I hope you can come often and wish you happiness and health every day! Providing you with thoughtful and considerate service has always been the pursuit of Brook Hotel. We are also very happy to see you so satisfied. I hope Brooke will add color to your trip and look forward to your visit again.
HahahaVN
Cozy Tatami Room
Stayed in Mar 2024
Couples
11 review
4.7/5
Amazing
Posted on Mar 19, 2024
During my stay at the hotel, I was impressed by the attentive staff who provided excellent service throughout my visit. The hotel itself was clean and well-maintained, with a pleasant aroma in the air. Its convenient location made it easy to find and accessible for transportation to various attractions and dining options. However, the room I booked for two people didn't have a window, which made it feel a bit claustrophobic at times. Nevertheless, considering the reasonable price compared to other accommodations in the city center, it was still a good value for the money.
Response from Property: Dear guest, thank you for staying at Hangzhou West Lake Brook Hotel. The hotel is located in the Food Street of the Drum Tower Scenic Spot in the Imperial City of the Southern Song Dynasty, adjacent to the West Lake Scenic Area and Wushan Scenic Area. It is about a 5-minute walk to the Southern Song Dynasty Imperial Street and Hefang Street. Special snacks are nearby. All entertainment supporting facilities are available. The hotel has a strategic location, close to the Drum Tower, a famous attraction in Hangzhou. We will continue to provide guests with more warm in-store services, and Xiaobu sincerely welcomes you and your family and friends to come and stay again. Hotel Supervisor: He Yan
Anonymous User
Cozy Tatami Room
Stayed in Aug 2024
Family
6 review
4.5/5
Great
Posted on Aug 29, 2024
Everything is good, but the light and lamp system is so complicated and inconvenient. The air conditioner sometimes works not so great!!! The location is absolutely great
Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!
Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Other
10 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel manager, Mr Fan, is very kind to help us to find my daughter's handbag left in the taxi with police help. The police efficiency is 1st class, and so is Mr Fan hospitality.
Response from Property: Dear customer, hello! Thank you very much for staying at our hotel. It is an honor to see such a high rating from you. The work efficiency of public security officers is indeed as you said. Our responsibility is to provide you with a comfortable living environment, while the duty of the police is to provide you with a safe living environment. Welcome back to Hangzhou, and I would like to express my gratitude on behalf of the police officers from Ziyang Police Station in Hangzhou.
johntlhudson
Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Amazing location, near the old quarters, clean and nice lobby. Not too noisy despite being pretty central
Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.
Anonymous User
Cozy Tatami Room
Stayed in Oct 2024
Couples
2 review
2.7/5
Posted on Nov 10, 2024
Extremely loud. Could hear every step of neighbor rooms and every movement…
Response from Property: Hello dear guest! We are very sorry that the hotel failed to bring you a comfortable stay. The sound insulation problem in the hotel belongs to the hardware facilities. We are also very distressed and reported it to the leadership. We will make corresponding reasonable improvements in the future. I am really sorry and sincerely look forward to your next visit. Come here, I sincerely wish you and your family a happy and healthy life!